The service requested was a move from a house to a condo half the size, with half the goods going into storage. Tom the owner was amazingly responsive. His team - the "A" team: Rasheed, Ricky and Nelson - were amazing. Polite, careful, quick, considerate and helpful. They came in pretty much on budget despite the additional help we requested. And their ability to pack, especially into storage? Amazingly efficient. Thank you. A realtor friend said he could never find movers he was happy with. We told him he had one now: Astro Moving. Thanks Tom and the A Team! read more

I can't give Astro enough stars. They moved my parents not one but two times in six months, and were fantastic people to work with. It's a family-run business and they really care. Great attitudes, efficient, competitive pricing, went above and beyond to help with last-minute packing and special requests. We had a super steep driveway they had to park at the bottom of, and handled very heavy furniture no problem with a smile. When my parents had to move again on the coldest, snowiest day of the year, the guys were angels. And so, when I all of a sudden had a major problem I needed help with, I called Astro immediately. I had ordered a beautiful, expensive couch that couldn't fit through my narrow stairwell. Knew if anyone could do the seemingly impossible and get this couch in my apartment, it was these guys. They work serious spational reasoning miracles. So I called Astro, the daughter who helps run the business was wonderful and pulled strings, gave me a reasonable price, and got the guys to come the next morning. After a lot of deliberation and saying it couldn't be done, I'd have to return the couch, they ended up hoisting/pulling the couch on top of their truck and getting it through my back porch. I was so thrilled, and it all happened in less than 45 minutes. Worth every single penny. The only company I would ever want to do a move with in the future. Highly recommend. read more

So I picked this moving company because of the competitive pricing. When the movers came, they started moving stuff for about half an hour and took a break for 10 minutes (literally did not come into my unit for 10 min and they were chatting and drinking water downstairs). Then they decided to make this a two-trip move so it's "faster" and "easier" as we are moving to a very close by building. We instantly knew they were not going to aim for the minimum 2 hours. After 2 hours had passed, I found one of the workers not doing anything again outside the building to probably not end the move in time. I felt like I paid for 2.5 hrs worth of money for 1.5 hr work. When I saw them carrying two chairs after an hour had passed- I knew this was a wrong moving company to hire. read more

I hired Astro Movers to move my family from one home to another, 3 miles away. I had already moved nearly every box and small item prior to moving day. All that remained was furniture, and last-minute boxed items. Despite the preparation, it was a disaster from start to finish. Instead of showing up in their own "clean" trucks (I had inquired about how they take precautions for things like bedbugs), they showed up in unmarked rental trucks (one they claimed was their own, the other they admitted was a rental) and the movers were in street clothes with no Astro Movers identification. As they started, it seemed very chaotic and clumsy, then got progressively worse. In chronological order, here's how what happened: - As one of the movers was driving the trucks into position in front of the house, he was texting on his phone. - They took our dining room chairs out of the house and placed them on the wet front lawn for an extended time until I asked that they be moved to avoid water damage. - They removed the lampshades from the living room lamps, but didn't move the lamps. Instead, they put a table lamp with its bulb exposed onto the floor next to the couch. When they moved our bookcase, they moved the couch so that its arm made contact with the bare bulb. It sat that way unnoticed until a silver-dollar-sized hole was burned through the upholstery and into the padding on the arm. - One of the movers dropped an air conditioner out of a second-floor bedroom window, completely breaking it. - The movers had no idea that they were also supposed to go to a storage facility in a neighboring town to pick up items we had there, even though their dispatcher had called us the previous day to confirm that. After letting two of the movers into that storage facility, I received a call from my wife that the two other movers at our new house had punched a hole into our newly-painted dining room ceiling when lifting our hutch onto the buffet. After they were gone, I discovered that I hadn't seen the full extent of the damage they'd caused. They had turned a $1600 armoire that was at the storage facility end-over-end to get it on a dolly and on and off the truck, but they hadn't taken out the loose shelves inside of it. When those heavy shelves moved inside they armoire, the force drove the two metal shelf support pins on each side straight out through the sides of the armoire. There are now four holes with metal pins embedded in them torn through the sides of the armoire. And I discovered a few days later than another air conditioner had 3 dents in the back and no longer worked. As this damage was being done, I kept calling their office and was told that a supervisor would call me back. That never happened. I had to keep calling throughout the day, demanding that a supervisor or someone in charge come to our house to assess the damages. Only after the second truck came back loaded with items from the storage unit did I get a call back from Tom (the owner), who had already told his men to stop working and not unload the truck until he and I had worked out what I would pay for this move. I believed they'd done so much damage that I expected to pay nothing until I worked out what repairs and replacments would amount to. Instead, the movers held our belongings hostage on the truck while Tom explained how little his actual liability was and said, "I'm not coming away from this with no money." So there I stood with a rain storm starting, with my wife and kids in the house, a commitment to be return to our old house to turn the keys over to its new owner, and my property held for ransom on the truck. My choice was either strike a completely unfair bargain, or call the cops and create a scene outside our new home in the pouring rain. The total cost of the move, had all things gone smoothly, would have worked out to $880. Tom kept asking me what I thought was "fair." I said that I expected the necessary repairs and replacements to exceed that entire amount. We went back and forth, then he proposed cutting the bill in half. I paid $435 in the end just to get the truck unloaded and to get the remaining two incompetent movers to leave. Throughout it all, the response and comments from both the movers and their supervisors were unacceptable. Robert, the mover who was in charge of the crew said each of the following things to me: "I can't be in the truck and watch everything they do," and "I could have been at my son's softball game instead of here," and "They're grown men, I can't watch them like babies." Another mover laughed and said, "Hey, buddy...we're doing the best we can." These movers ruined property, put extraordinary stress on me and my family, acted and responded unprofessionally and extorted money from me. Any one of these things would be cause for complaint, and they did them all. Never, ever hire this company. If you hear of someone considering them, warn them. They shouldn't even be in business. read more

I have used this company three times before and this last move was terrible as was their lack of appreciation that I was a repeat customer. Movers were rushed, broke a lamp - and no one mentioned it although I was at the move site the entire time and had asked them NOT to move the lamps. Further, I discovered after move some jewelry missing. The owner could not have been less interested and, in follow up, the policeman told me he had never spoken to a less cooperative moving company when he reached out. I was appalled at Astro's lack of commitment to a loyal customer and bad attititude when I called- I would never recommend this company again. read more

I strongly recommend not using this company. Their customer service and pride in their work was severely lacking. Astro Movers handled our move in the summer of 2017 from one town in CT to another. The company's estimate was less than a competitor's, but the old adage that you get what you pay for certainly came true here. -We have several large bookcases and armoires of solid maple and cherry with a light oil finish, and the movers' straps gouged those pieces. Their value has been significantly lowered. -The base of the dining room table broke, and instead of sharing that fact with my husband, they glued it back together with this goopy glue that oozed out over the base and formed a thick white crust. We are having to hire a carpenter to sand away the glue. -They mismatched two of the beds, attaching the headboard and footboard from one bed to the frame of another. -They broke a ceramic planter, for which they did agree to pay a small sum $60. Apparently, we had the A-list team for this move, which included the owner's son! I shudder to think what would have happened with the B-team. Thank goodness we packed and moved our own china, crystal, and dishes. After the move, Tom said he was not responsible for any of these problems except for the planter, which he had already paid for. My husband asked him to at least come out and fix the beds. Tom said he would try next time he was in the neighborhood. I waited six months before writing this review, but apparently he has no intention of stopping by. What is most troubling about this company is their attitude. They don't seem to understand that they are handling people's possessions, which have great sentimental value and which took a lot of money to buy. Stay away from Astro Movers. read more

Would never ever use this company again. Broke multiple items during our move, damaged furniture, and didn't want to take responsibility for anything. The owner claimed it was the truck's fault. However, if the truck was packed properly, things wouldn't have broken. Stay far away from this company! read more

A stellar job from start to finish. When I contacted the company, I spoke with Tom who was very professional and courteous. He gave me an estimate which I thought was competitive, reasonable price. I hadn't heard anything about the company, but wanted to use a local company from my move from one CT town to another. The crew that was sent was fantastic! A special thanks to the hardworking, gentlemanly, respectful and careful team of Shelby and Sean! I don't think I've ever seen men work so hard. All the while, cheerful and polite. In addition to being a stellar move, they came in UNDER QUOTE!!! I would highly recommend this company to anyone needed a mover. read more

Today, at 9am, contracted through another moving company (Moving Staffers), three movers from Astro Moving Inc. arrived at my new home. They started off very nicely- just kidding. Not only did they need to be asked twice to wear a mask, put on booties, not to smoke on my patio and not to drag the dolly directly through the mud and then into my house, but also, stop calling each other the N word. That was by far the most unacceptable, most disgusting and horrific thing about this move. After we overcame that hurdle, they were quite pleasant and seemed to be doing their job. However, they weren't putting things in the specific places that I asked them to, but said they just needed to unload everything and then they would take care of it. While unloading, they reminded me multiple times to "take care of them." I asked them to do me a favor and put one bed frame back together and they said, "If you take care of us well enough." I planned to do that anyway- I'm a generous tipper. Stupidly, I gave them $200 in the middle of the move hoping it would motivate them even more and they would assemble the very easy bed frame (no headboard or footboard). They happily took the money and seemed to be very grateful. While they were unpacking, I found damaged items- even a hole in a mattress. They said they would document it- how about being a little more careful??? They said just submit a claims form and didn't seem to care at all. At exactly 12pm, they said they needed to leave right away as they had another job. They never moved heavy boxes or furniture to their proper place/room, assembled the bed or even allowed the opportunity to do a walk through. They left 6 huge and heavy boxes in the garage that now need to go up the basement stairs and then up another set of stairs. I tried to chase them down and let them know the job was not nearly finished- we paid for the entire move, not by the hour. They quickly put out their cigarettes in my driveway and drove off. My house is a complete and utter disaster! Astro is doing nothing to make this right. I simply requested a new set of movers to come and finish the job. We are still in the process of going back and forth, which is ridiculous. I would NEVER EVER use this company if it was the last one on earth. I would rather strap the heavy items to my back and crawl. This is by far the most unprofessional company I've ever dealt with. Pathetic and literally repulsive. read more

I hired Astro Movers to move my furniture from apartment to a house and the 2 guys they sent did a great job. They were reasonably priced, the guys were friendly, cheerful and worked hard. Two items did break during the move (a lamp and a chair), however that was more of an issue of both those items being of very cheap quality and being on their last leg, so to speak. Both items were already slightly broken and I knew they probably wouldnt survive the move. Everything else got there safe and sound. Overall they were great and i would def hire them again. read more

Rashid, Jose and Nelson are terrific movers. They work seamlessly together and know exactly how to calculate what will fit in a storage space. Besides their teamwork, I was impressed with their packing skills and great attitude. Today's move went off without a hitch and there were many breakables. I recommend Astro highly and should add that Lu, Warren and Tom at the office were very helpful despite being very busy. Thanks everyone. read more

I must say that the gentlemen from Astro Moving Inc., were the best. Let's just say their names were "RR&S"! :-) They were very polite, courteous, friendly, on time, and worked very hard and fast. I would recommend this company to anyone who is looking for someone to assist them in moving. We hired them after reading other comments that weren't as nice as ours. My thought was "are they really that bad" after being in business for so long, so we took a chance. I understand they go as far as Florida. If I had to use them again, I would. Oh, did I mention, they are reasonable too? Look no further, I'm glad we chose them to move us. While everyone didn't have a pleasant experience with them, we did and I thought you should know this. Have a sparkling day! read more