The Apple Domain store was filled with people yesterday, however, when I walked in an Apple Store…read morerepresentative immediately greeted me. I did not think my transaction would take long so, I parked in 15 minute parking near the store. I told the representative that I needed a charging unit for my phone along with a chord. She grabbed the two accessories in less than a minute. The only decision point was the length of the chord - 3 feet or 6 feet. I asked if the 6 feet chord was about my height. She said no taller than your height. Haha...ok you're right I'm 5'6". I paid for the two accessories and was out the store in about 5 minutes. Though the Apple Store is very busy...always, there process is super efficient. I happy to report that my phone is charging without over heating.

My experiences at the Apple Store Northside Domain 3121 Palm Way, Austin, TX 78758 have been less…read morethan stellar and quite often a frustrating experience. I go out of my way to avoid that store, and alas, still ended up having to go there and suffer excruciatingly poor service from the manager, John. I called Apple to have my wife's Apple Watch serviced (battery). Unfortunately, I was told I couldn't send it in from my home via mail. I would have to go to an Apple store. I was given an appointment at the Domain store on Monday, January 5th at 10:30, and I arrived 30 minutes early. I waited 40 minutes. Eric seemed nice and helpful, but even with me explaining that the watch had already been diagnosed. I just came here to have it sent in. We spent over an hour erasing the watch (my wife's watch, who was not there with me) and upgrading it and syncing it with my phone, just to diagnose the watch to confirm it needed a new battery, which I already knew. After dealing with this torturous experience, it was time to pay for the service so the watch could be sent to my home. I would have loved not to have to set foot in that godforsaken, technology-lethargic hellhole that is Apple Northside Domain. Their card swiper showed errors on 3 attempts. Eric brought over the manager, John, who talked over me when I attempted to explain that my chip sometimes has issues, and I could use my Apple Pay. He didn't listen nor hear me. He told me they would have to change the watches shipping to the store, and I could pay when the watch was shipped back. I did not want to do that, but was left with no other choice based on John's impatient insistence and lack of listening skills. Think about this for a moment: "We are having trouble charging you in store, so come back so we can charge you in store..." I'm frustrated, my kid is tired, and I acquiesced. Alas, before I could even get home, I noticed two "pending" charges from that Apple store. I called John, who continued to talk over me, I told him he wasn't listening, and I cussed. I explained to him my frustration, and all he could think to do was complain and threaten to hang up because I cussed. Mind you, I did not call him a name or curse him, I just cussed, cuz I was pissed and frustrated and because he wasn't listening. Example: "You told me there was no charge on my card, and I get home and see to friggn charges on my card!" Anywho, I told him he's in tech, he's heard worse, and to get past it. He explained I would have to wait for the charges to fall off. I explained, How does that help if I come in to pay, and the same thing happens again with their card machine? Either way, I have been in customer service for over 55 years and a public servant for 33 of those years, and John's approach was not customer-friendly. I get it, I would be overwhelmed and stressed working at a chaotic, shit show like the Apple Store Northside Domain, too, but my experience as a consumer has been consistently dreadful and laborious. John didn't help make it any better. Not even an apology for the miscue, let alone the long wait and poor service. In this case, I have no solution for how to make this experience better, other than I wish I didn't have to pay for the poor service, I wish I didn't have to go back to that store, and I wish Apple could just send my watch to my house. Happy New Year

New ATT internet customer here. Not sure that this was the best decision, but I digress. I was sent…read morea faulty extender. ATT's policy is that the customer has to leave work/home and take the device to a UPS or Fedex store for returns, or be charged $200. So, I went to the UPS store. The woman could not find my account based on the account number I gave her. She told me that I had to go an ATT store. Yes I was frustrated, but let's call him John seemed to be having a bad day too. I attempted to explain that I was sent there, and I was on my lunch break.John told me that the store does not do returns. I think I squealed What do I do next? I asked John if he could confirm the account number I was given. Nope, John said that he didn't like my attitude. I asked to speak with the manager. While waiting, I contacted a helpful ATT rep who confirmed my number and clarified that "it just depends on the store" as to whether returns are expected. My attitude? Well guess what. Sometimes people are frustrated with the product you are selling. No insulting names, threats, obscenities were offered. No aspersions on anyone's competency were shared. Customer service is a rough gig, but it's not about you. I typically go to the Allandale store for support. Staff there are uniformly helpful It's worth the extra miles.

Every time I walk in this store at the domain location, I always have great service. All of the…read morestaff greet you as soon as you walk in and make you feel like a valued customer. Today I was assured by John who was extremely helpful and knowledgeable the entire time. Very patient and understanding. I definitely don't have this experience at every location, this honestly is the best one.

I recently sent out a cost-of-repair request through the Yelp community and received a quote from…read moreFree Check Fix. The price to replace my phone screen was very competitive, so I decided to go with the service. I was really pleased with how quick and smooth the process was--the screen replacement took about an hour, and everything works perfectly. I appreciate the efficient service and fair pricing.

Michael repaired my Chromebook Plus 3 months ago and, unfortunately, my issue returned. He fixed my…read moreproblem, honored the warranty, fully explained/showed me what my issue was, and did it all for no charge. Michael is friendly, knowledgeable and honest - and you just can't get better than that. Once again. I highly recommend!

My phone was complete toast--I wasn't able to boot it, the display was damaged, the motherboard was…read morecorroded, and the phone had severe water damage--but they still managed to fix it and restore the data; they even replaced the entire body of the phone, the display, and the battery for a very reasonable price. I'm eternally grateful to them for fixing my phone and restoring my data. They did excellent work and I highly recommend them!

Came in and the gentleman took only 10 minutes to replace the screen on my IPhone 11 Pro Max. The…read moreguy knows what he's doing, has all the right tools and equipment. This place is legit. I highly recommend anyone needing IPhone repair to come here. $99 is so much cheaper than a new phone and the screen looks and feels better than when it was new. TLDR Fantastic Customer Service, Quality Parts, and Speedy service. 10/10 highly recommend!

I was sent here by Samsung to get my glitching screen looked at. I was in the building for no more…read morethan 3 minutes altogether and a minute of that was spent waiting for someone to come to the front. First off, even after looking at the phone and telling me that's Samsung, I would not warranty. The phone because of the so-called devastating damage to the phone. There was no a the remedy offered as far to look at the phone and tell me what's wrong with it. And how much it would cost? To get it fixed. There was no other options offered to me. It seemed as if the guy was more worried to get me out of the store so he could get back to doing whatever he was doing in the back. Pretty lame customer service, if you ask me. Whenever the guy finally came up front i explained to him that I was sent here by Samsung to have them. Look at my glitching phone front screen am I two months old, samsung Z Fold 6. He asked me to take my phone, protect her. Off the phone so he can inspect the phone. The guy literally looks at my phone and within 30 seconds. He says, oh man, your phone is severely damaged. Which clearly is simply cosmetic on this shaft of the phone. He made it as if the phone was completely destroyed and it can no longer be under warranty. But when you look at the pictures, you can clearly see that is cosmetic scratches on the phone. No damage to the front screen, no damage to the main screen and no major dents in the phone. It seemed as if the guy wanted me to hurry up and exit the building as if I was interrupting whatever he was doing, that was causing him not to be at the front desk.When I first arrived into the building. Needless to say, this is not over. I'm gonna take this to Samsung. And they're gonna look at the situation and get this taken care of but I would not send anyone to this business.. And on top of that, when I was leaving, I guess he calls himself being i'm sarcastic by telling me to have a great remaining the rest of my day. I kept my cool and my composure, and I just left without saying anything, .

Your diagnostic fee (per the receipt) was $25.00. I was told that this amount would be applied to…read moreany repairs should I choose to follow through with them. Come to find out: The fee jumped to $75.00 and WAS NOT applied to the repair (replacement power adapter). Also--Amazon sells this part for $25, you charged me $45 in addition to the bait and switch price jump to $75.00. MAJOR FAILURE.

I went in because my battery in my Galaxy S21 was at its end. It was even bulging the case…read more A little expensive, and took a little longer than they said as the seal needed to dry. But it's a very good battery and the in my phone hadn't lasted as long on a charge in many years.

These guys are awesome! Mobile service to my door an hour after I called them. Replaced the…read morecharger port on my phone in less than 30 minutes!

Save your time and money, never transfer over to this company. They will take your money and take…read moremore for any reason. I've been in an active feud with them to get my old number ported out of their crappy company with no avail.

I'm so glad I went out of my way to buy my i phone 13 from Amber at the Verizon store on Parmer!! I…read morewas able to trade in an I phone 8 I got when I lost my phone in an Uber that I kind of hated and get my new phone for like $110!! I didn't even have to pay it today, it's divided over my monthly payments and works out to $3.05 per month!! Most of all, Amber patiently made sure my phone was perfect before I left the store, which really feels great-I love my new phone so much!! I can't stop using it!! Thanks Amber!!

A quick turnaround and fair price on a faulty phone screen replacement. Thank you for making this…read moreeasy.

Friendly service and quick turnaround. Hope I don't have another broken device, but if I do,…read morethey'll have my business.

My Spectrum Experience -- Why I'm Finally Leaving…read more I've been a Spectrum customer for a long time, but I've reached my limit. Spectrum operates like a monopoly, and my bill has been increasing every few months by $10-$15 with no real improvement in service. It's frustrating and exhausting to constantly pay more for the same (or worse) experience. I was also eligible for their so-called free cell phone service. Here's the catch: the phone barely works. Call quality is terrible -- you can't hear clearly, and it feels like talking on a cheap plastic toy phone because the service is so poor. After the trial period, they expect you to pay $45 a month for a cell service that simply doesn't work properly. I didn't even bother calling to complain over and over again because it shouldn't be this bad to begin with. I'm letting the phone run its course until April and then switching to another provider. Because of all this, I started researching alternatives. I looked into AT&T, Verizon, and others, but many of them operate with the same monopolistic pricing and practices. I finally decided to say goodbye to Spectrum and switch to T-Mobile Home Internet, which is refreshingly simple -- just plug it in and go, with transparent pricing and no constant surprise increases. I'm done being overcharged and taken for granted. If you're tired of rising bills, poor communication, and services that don't live up to their promises, I strongly recommend looking elsewhere.

Spectrum cut off my cable and internet for not paying the bill in full inless than two months after…read morethey more than doubled my bill. I paid my bull on time for almost 40 years and the cut me off. Then they said they is charging for the time I do not have internet and cable. Each day I don't pay the bill that doubled, they are going keep chatging me. Customer service told me about a payment plan but when I was transfered to ask about reducing my service, no one spke about a payment plan. I was on the phone with Spectrum for over 3 hours and I spoke to 8 different people with each person telling me different things. One person named Gregory actually told me another rep lied to me. It has been a frustrating experience. I NEVER EXPECTED TO BE TREATED LIKE AFTERVALMOST 40 YEARS AS A CUSTOMER. THIS IS A SAD DAY. POOR CUSTOMER SERVICE AND HAGE BILL INCREASES ARE MAJOR PROBLEM AND DOES NOT MAKE A DIFFERENCE HOW LONG I HAVE BEEN A CUSTOMER THIS IS A SAD DAY.

I have lived in the area for over 28 years I have used Hi…read moreTexh Gadget exclusively HTG have exceeded my expectation EVERYTIME I needed help Knowledgeable, helpful and a key to my Iphones and computers health/usage They really are good I would never consider going anywhere else They have always been extremely far I have never worried about being taken advantage of - I trust them 110%

I needed a battery replacement for my wife's IWatch Series 2. Most places like this were not…read moreinterested or did not provide service for this watch. Yelp's Bid request was very helpful. Hi Tech Gadgets answered the bid request very quickly. They were genuinely interested in my business. They were friendly and helpful and communicated with me over the repair as promised. The repair was successful and high quality. Very very pleased and intend to use them in the future.