I was looking to get rid of a bunch of wires from my cable modem and cheap antenna (I'm a cord…read morecutter) coming out of my TV. Jamison has years of experience working as a contractor for cable companies, so he know a lot of tricks. He acted as a consultant, giving me options that I did not consider to solve my problem of hiding wires by putting the equipment in a closet, getting a more powerful antenna on my roof, and hooking it up to a DVR. He was one of few to offer a free quote, and his prices were the least expensive I found. But more importantly, he was always on time, offered quality service, and did a great job. I told him he's underselling his services, but apparently, he's fine with not charging more. He's that crazy good :-)

I used JM Broadband to install a J-Pole antenna on the ridge line of our home using a tripod mount…read more They did the installation quickly and efficiently. i spent a lot of time visiting with the guys during the installation and were very friendly. I was up and on the air quickly and would recommend them for antenna or small dish installation. i will be using them again. Bob B

Astound internet service was installed Feb 6, 2026. On Feb 26, 2026 they had to come out again due…read moreto an error message repeatedly saying "no internet". The the original installer apparently didn't complete the job and neglected a step. On March 30, 2026, I started receiving the same error message "no internet". This went on for 2 or 3 hours before internet service resumed without constant interruptions of no internet service. Yesterday April 8, 2026, at approximately 2:48pm I started receiving the same message "no internet". I rebooted, shut everything down and restarted. It worked for about 5 min before saying the same thing. So I called Astound and was told that I was going to need someone to come out because something was wrong AGAIN! I've only had Astound for 2 months and a technician has been required twice within that time frame. So everything I've heard about Astound appears to be true! Very Dissappointed!

Avoid this company and their predatory pricing at all costs. They are charging us way, way, way…read moremore than than is reasonable for the insanely low level of service they are providing and when we try to cancel they want nearly 10K in early termination fees. There are much better options. Edit: I contacted customer service prior to coming here. That's where I got through nearly 10k to cancel figure. I don't know how you can justify $500/month for 100mbps service and then charge that absurd cancellation fee, but others need to be warned about you.

Moved out of my house of seven years, all that time I was with Spectrum. Service was fine, and I…read morehad to reboot the modem after storms but overall no complaints. I would happily give a four star rating...until today. Spectrum gets two stars because of the reliable service and Tamiqua, the rep that was helping me cancel my account. It was clear she was following a script, asking me all sort of demographic information that was not necessary for canceling an account. I eventually asked her to skip the script which she did. She informed me that I would have to pay for the entire billing cycle, which was three additional weeks. I asked her to cancel today and prorate the bill. She said she could not. Tamiqua was wonderful and I give her full credit however Spectrum continues to be a greedy corporation, not really interested in positive client relations.

This spectrum definitely deserves one star because they provided the minimum amount of customer…read moreservice necessary. The lack of listening and lack of providing decent customer service is extreme. Their procedures are inconsistent and vary from month-to-month. This applies to the branch only. I have had spectrum service for nearly a year and I have not been without Internet or phone. If you are in the round rock area and you are obtaining spectrum service, I highly suggest you only work online and have your equipment delivered, because visiting this branch is frustrating and literally a waste of time. I've visited this branch probably a half a dozen times and I have never had good service.

David came all the way to Maxwell, which is really far from around Rock, to do our Starlink…read moreinstall. He walked me through exactly what he was going to do and made sure I understood. He was very kind and very gentle and I didn't feel like he was rushing the job or was just trying to get some cash out of me for a shitty install. He truly cares about the work he does and made sure my internet was up and running before he left. David is the guy if you're looking to install Starlink!

We had several lingering issues with our internet. Dave understood our issues and provided service…read moreto resolve everything! He was persistent and extremely detailed oriented. Do not hesitate to call on him!

I was going to get spectrum mobile set up from AT&T and move to spectrum. I didn't have an…read moreappointment so it took a little while for me to get seen. I wish I remembered the name of the guy, but he was very helpful. He was nice. I had to get a new phone number, but it wasn't that big of a deal Because I was able to keep my phone and everything he made sure to test it to make sure that it worked and gave me a deal. The reason that I'm not giving five stars is because I went back a week later and talk to a different guy to get my modem and wireless router, after 10 minutes of talking to me about the current state of the US which I wasn't really wanted to talk about with him. I finally got my equipment and I was able to set it up easily. I just started like this second guys attitude.

I ordered a phone from spectrum to my house. It was stolen in the middle of shipment from FedEx…read moredrivers spectrum is making me liable for the phone and making me call the cops make a police report prove that I'm not liable for it even though I never received the phone, I would never recommend getting a phone from these people.

I had a STAP voucher and didn't know what to do with it. I found a list of vendors and contacted…read moreeach one, and All Digital was the first to respond -- and I'm so glad they did. Clara helped me find the right device, and took care of all the paperwork. She communicated well throughout the entire process, and made sure to follow through to the very end. Best of all, she arranged shipping to my home; I never had to leave my house. If you're looking for help with a STAP voucher that involves electronics, I highly recommend working with All Digital.

we had an appointment today with DISH technician to be here between eight and 12. After 130 we…read morefinally got notified he was not coming. So we spent the morning at bound at home waiting on someone who didn't even tell us they weren't coming until after it was time for them to come. I just made a new appointment. But I'm talking to a computer and I have no assurance that this next appointment between eight and 12 is gonna happen anywhere near that time or within that time. I don't know about you but talking to a computer that has a scripted conversation is not what I call Service. I'll be looking for an alternative to DISH now

OK so this review is specific to corporate company policy. First I have had SuddenLink for a year…read moreand basically the internet and TV have been fine without the issues discussed by others. Please note that I live in a 1100 sq foot house so signal strength is not a concern. So here is why this review. Over the weekend, the mini TiVO stopped working and I got a "blue" screen that said there was no software. Ok, read online that this particular model has a "chip" issue. Not a big deal pick a new one up on Saturday. First frustration: Suddenlink only has 1 office and they are not open on the weekend at all. Ok fine I will go on Monday: Second frustration: Monday at store (nice but useless rep) says that "we do not have any equipment at this store so a tech has to come to your house" and "if it is anything but the TiVO we charge $60 bucks". So first, I did not need a tech, I needed a new box!!! Ask if they could mail a box to me? Nope a tech is the only option!! 3rd frustration: I decided that I wanted a second TiVO box when the tech comes, get told "nope that is a separate appointment". Really!!!! So at the point, I ask about buying my own TiVo and got told that was fine but I had to pay a $250 nonrefundable price for the Suddenlink "chip". So I said, cancel the extra TiVo and have the tech come out and give me a new box. So my frustration and question is: Why do you even have an office in Georgetown? It seems all they are allowed to do by cooperate is to take money and schedule the tech. Well guess what, there is an app! for that.

Long story short. Plan immediately cancelled…read more If I could leave a 0 star review I would. This place is beyond terrible when it comes to customer service. The pricing is super high and they give you time frames to transfer lines but don't make it known. Then they proceed to charge you late fees for a time frame you knew nothing about. We walked in super polite and respectful and the service we received was passive aggressive and rude. As somebody who works in customer service myself, I am beyond disappointed and could NEVER bring my self to treat others this way. The manager admitted that the other employees had lied about the plan we would be receiving then proceeded to give us no solution. All this to say: don't use them as your provider. They suck. Worst phone provider I've ever used, also the worst customer service. McDonald's has better service. Long story short. Plan immediately cancelled

Luis was super helpful and walked me through the process of the issues I was having. Super easy and…read moresmooth. Was in and out quickly.

The actual internet service at my home has been okay so far, but everything else about dealing with…read moreOptimum has been a nightmare. Their customer service is extremely frustrating. It's nearly impossible to get someone on the phone who can actually solve a problem, and when you do, the experience is usually rude, unhelpful, or full of conflicting information. Trying to get an issue resolved feels like being sent in circles. I've been told different things by different representatives, and some of the information I was given turned out to be completely inaccurate. On top of that, communication can be very difficult because many of the customer service agents are hard to understand, which makes resolving anything take even longer. Overall, the lack of professionalism and poor customer support makes this service not worth the hassle. Even though the internet itself works fine, dealing with the company is exhausting. I would strongly recommend looking at other providers before choosing Optimum.