I had a screen replacement done here a few months ago. Unfortunately, I later discovered an issue…read morewith the display after returning to China. Although the situation was complicated and difficult to troubleshoot remotely, Mike was professional, responsive, and willing to take responsibility. He took the time to review the repair records, investigate the issue, and ultimately provided a refund without making excuses or shifting blame. I really appreciated his honesty, patience, and commitment to making things right. While the repair itself did not work out as expected, the customer service was excellent. Thank you, Mike, for your help and professionalism.

Excellent service and a great flat rate price for my phone screen replacement. Will definitely come…read moreback. I contacted a bunch of electronics repair shops on yelp for quotes and this was both the fastest to reply to me, the shortest repair time, and the lowest price by $50-$150 compared to the other shops. They had to ship in the part in cuz I have a less common phone, but it arrived next day! (other companies I got quotes from said 3-4 days before it would even arrive). They wanted a $20 deposit for the part order that I was able to pay online. The part arrived next day, and I brought in my phone. It only took 45 min to replace my screen and get me on my way. Fast service and cost slightly less than the quoted flat rate. Highly recommend 10/10

I was sent here by Samsung to get my glitching screen looked at. I was in the building for no more…read morethan 3 minutes altogether and a minute of that was spent waiting for someone to come to the front. First off, even after looking at the phone and telling me that's Samsung, I would not warranty. The phone because of the so-called devastating damage to the phone. There was no a the remedy offered as far to look at the phone and tell me what's wrong with it. And how much it would cost? To get it fixed. There was no other options offered to me. It seemed as if the guy was more worried to get me out of the store so he could get back to doing whatever he was doing in the back. Pretty lame customer service, if you ask me. Whenever the guy finally came up front i explained to him that I was sent here by Samsung to have them. Look at my glitching phone front screen am I two months old, samsung Z Fold 6. He asked me to take my phone, protect her. Off the phone so he can inspect the phone. The guy literally looks at my phone and within 30 seconds. He says, oh man, your phone is severely damaged. Which clearly is simply cosmetic on this shaft of the phone. He made it as if the phone was completely destroyed and it can no longer be under warranty. But when you look at the pictures, you can clearly see that is cosmetic scratches on the phone. No damage to the front screen, no damage to the main screen and no major dents in the phone. It seemed as if the guy wanted me to hurry up and exit the building as if I was interrupting whatever he was doing, that was causing him not to be at the front desk.When I first arrived into the building. Needless to say, this is not over. I'm gonna take this to Samsung. And they're gonna look at the situation and get this taken care of but I would not send anyone to this business.. And on top of that, when I was leaving, I guess he calls himself being i'm sarcastic by telling me to have a great remaining the rest of my day. I kept my cool and my composure, and I just left without saying anything, .

Your diagnostic fee (per the receipt) was $25.00. I was told that this amount would be applied to…read moreany repairs should I choose to follow through with them. Come to find out: The fee jumped to $75.00 and WAS NOT applied to the repair (replacement power adapter). Also--Amazon sells this part for $25, you charged me $45 in addition to the bait and switch price jump to $75.00. MAJOR FAILURE.

How many iphone screen protectors can you purchase in one year? I think I'm at 5. Sigh. Note…read morewith the IPhone 17 prioritized, I had to go to 3 stores to find a screen protector as two of the stores were completely out the screen protectors (Research, Domain & MoPac). Scarcity definitely makes you appreciate that you can actually find a screen protector. I had only to pay the warranty cost of $10.81. Happy end to my evening... One thing I can say is that all the ATT stores appear to follow the same process: 1) remove phone from the case 2) clean the screen with alcohol, wipe it with a cotton cloth and use anti-dust sticky paper and 3) place the screen protector onto the phone along with the cleaning process again. Then, the phone is snapped back into its case. Tah dah...you're done! Lilly helped me replace my screen protector.She was very complimentary. She used endearing terms like beautiful and my lady. It's a rainy day in Austin and she made my evening very pleasant.

After a very frustrating experience with a manager at a nearby Verizon corporate store, the team at…read morethe Russell Cellular Verizon store at 12901 N Interstate Hwy 35 #1510 in Austin completely turned things around for us. What stood out immediately was that they actually listened. My daughter was there in person, and I was helping by phone from Florida because I am the account holder while she is a college student in Texas. Rather than shutting the conversation down, Henry and then Brandon took the time to let us fully explain what Verizon support had already told us to do and what problem we were trying to solve. That alone was a huge difference, but they did even more than that. They did not just listen, they worked the problem. Brandon went above and beyond by getting Verizon headquarters on the phone while also speaking with my daughter in person and with me by phone at the same time. He handled a complicated situation with patience, professionalism, and real problem-solving effort. It was the kind of customer service we should have received from the beginning. In the end, Henry and especially Brandon solved the problem that a manager at the nearby corporate Verizon store would not even take the time to properly hear the day before. Their willingness to listen, communicate, and stay engaged until the issue was resolved is exactly what customers hope for when they walk into a store needing help. It was honestly striking that we received better support from this Russell Cellular location than from a Verizon corporate store manager. Henry and Brandon treated us with respect, took the time to understand the situation, and followed through until the issue was resolved. If you are deciding between Verizon locations in the area, I strongly recommend going a little farther to this Russell Cellular store and asking for Henry or Brandon. They delivered the kind of service that earns trust and reflects very well on their store.

If i could give 0 stars I would. Incredibly rude manager and staff. I came in wondering how I could…read moreswitch off of my family's plan and just get on my own. They immediately just say they can't do that because the family member that owns the account isn't here physically. They offered no solution, just rudeness and that you have to be physically with the person. I said I highly doubt that because I can't be the only person who has needed to do this? And then the manager just went on a rant about how they don't know who I am and I could be committing fraud??? Literally pointless "Verizon" store. I called Verizon Customer service and they made it so simple for me to do and my family member doesn't have to even physically be here, just as i suspected lol. Teach your employees good customer service. Because that was just disgusting.

My second time using this business. They're incredibly honest here, reasonably priced compared to…read morenearby competitors and quick!

I came in because I had trouble with my charger port on my phone he cleaned up my charger port for…read moreand help me with other questions I had.

Trey and Sully are the best ever!!! Helped my mom and I in less than 5 minutes!!! So glad i came to…read morethis location.

Suku was so kind and seemed like he actually wanted to help us find the best deal for what works…read morebest with our lifestyle. I took his card in case I needed to go back in the future. Thanks Suku!

Took my Note 5 in to be looked at earlier today. Yazan…read moreaddressed my concerns while I watched Food Network's "Beat Bobby Flay" on the TV in their waiting area. Minutes later, he emerged from the back room with my phone running as good as new. Fast service at a very fair price! My only complaint is that Yazan was so quick with the repair that I didn't get to see who won "the Arctic Char Challenge" on my show. (No spoilers, please.)

I like to buy all of my phones through rephone. The guys that work there are great to work with…read more They always have really good deals on phones.