So, I came here Monday evening in attempts to get my phone fixed due to a task that was done…read moreincompletely by another Verizon Representative (online). Unfortunately, it was an utterly painful and unsuccessful experience. First, I would like to give the disclaimer that the onsite representative eventually (probably 2.25 hours in of my waiting) disclosed that he was new there (which allowed me to try to consider my experience from his optic lending a ton of patience). However, despite his newness, he was left to manage all customer support by himself (in store), which, in my opinion is very detrimental to customer service. So, I arrived at Verizon maybe around 5:30pm. He briefly greeted me and inquired what brought me in as he was assisting with another customer. About 15 minutes in my waiting one of the customers also waiting left visibly annoyed. Then, the next customer in line eventually got assisted. Unfortunately, it took him over 2.5 hours to only assist two customers. Then, when he finally got to me, he unfortunately couldn't figure out what was causing my phone to no longer make calls, text, or utilize WiFi after it was disclosed that the online representatives may have incompletely set up an eSIM on my phone. Unfortunately, three other online representatives could also not figure out the issue (which may be a training issue. Even with my frustration, I must say, I did mental note that the on site representative handled his stress levels very well (with all the unknown) and interacted with each customer engagingly, treating them as though they were the only one there (an excellent skill set for customer service), however, for those who also needed assistance (two other customers came and left due to wait), the huge delay in being serviced was very frustrating. Then for me to patiently wait for 2.5 plus hours to leave with no solution was beyond my comprehension. I do want to make it loudly clear that I do want to see kudos to the kind, customer focused representative , who was unfortunately set up for failure, however, due to so much of my time being wasted with no resolution, the inconsideration of management not foreseeing the impact on service with one new person in the office was way more negatively impactful. Due to that experience, I honestly don't see myself ever visiting this location again.

I'm disappointed to be writing this review, but I had a very poor experience at this store. I…read moreplaced an order for a new phone, and it took almost two weeks to arrive. I was told someone would contact me when it came in, but no one did. I tracked the order myself and saw that it arrived on Wednesday January 7th. I went to the store on Friday, January 9th with my order number to pick it up, and they were unable to locate the phone. Before going in, I had called Verizon to confirm it was there and was told that it was--so imagine my surprise and frustration when I was then told in the store that the order had been canceled after 72 hours. I strongly believe my phone was given to someone else. I have been a customer for over 16 years, but I will never shop at this location again. To make matters worse, the manager did not come out to speak with me or explain what happened and instead sent someone else. Very disappointing.

I had a great experience at Battery Plus! I went in to have a key fob replaced, and Alan was…read moreabsolutely fantastic. Even while helping four other customers and answering what seemed like 100 phone calls, he stayed patient, professional, and determined to get the job done. Alan went above and beyond to make sure my key fob was taken care of, and I really appreciate the time and effort he put into helping me. Great customer service and a great experience overall.

Excellent place. We replaced batts on 3 car fobs and 1 watch. Will return for car battery when it's…read moretime. Fast efficient and knowledgeable. Highly recommend!

I bought a refurbished IPhone 13 here with a supposedly A rating. I was told that I had 30 days…read moreto return the phone if I wasn't happy with it. I had problems with the phone from day one. I eventually decided to return it as it didn't provide me with the functionality I need and that I had on my previous model 11. I returned it within the 30 days and at first they said they wouldn't take it back despite it being in the exact same condition as when I bought it. Then they agreed to take it back but only returned me 60% of the purchase price to my card. A normal business re-shelfing fee is ~15%. The staff themselves are very nice so I blame the owner of this store for caring more about profits than being true to your word. Avoid this store.

My Iphone 10xs screen cracked and Mohamad had it fixed in a few hours. A few weeks later, the back…read moreof my phone (same phone) cracked. Mohamad again came in for the rescue and had it fixed and ready for pick up with in a few hours. He is very professional and a pleasure to deal with. I would highly recommend anyone who has phone issues to stop by and have him look at it. I would go back to him if I ever had phone issues in the future!!

There is customer service, and then there is Sean G.'s customer service. I had a bit of a wait at…read morethe McLean store, so had the opportunity to watch Sean provide thoughtful and helpful service to the two customers before me. He went above and beyond with all of us. I contrast this with the Tyson's store on Leesburg Pike, which screwed up my business phone line. Sean sorted it all out and sent me on my way a very happy customer. While at the store a gentleman came in who was quite obviously in some sort of altered state. He was unkempt and largely incoherent, becoming agitated when asked for ID to verify his account. Another female customer and I both sensed danger and tensed up; meanwhile, Sean handled him calmly and respectfully until he finally left. When he returned 30 or so minutes later, I immediately set my phone to 911 just in case, but Sean once again handled him like a pro. I have no doubt that the situation could have gone south quickly had Sean shown any trace of irritation or anger. Store manager, give that man a raise!

Wonderful customer service. I had a very poor experience in the Verizon down the street, but this…read moreone was amazing. the guy working there helped me through my options and was incredibly polite.

Very good, the staff members were very professional and kind. Brought a lot of stuff here.read more

This store is located in the food court of the Great Wall supermarket. I come here often so I…read morefigured I'll get my phone battery replaced here. I called for pricing but the gentleman who answered the phone couldn't speak English. I asked him whether they're Mobile Tech and he just abruptly hung up on me. Very rude. I won't trust them with my expensive phones.

My mother's phone had a display problem. After reading the reviews, I took a chance on Zfix. I…read morecalled prior and told him the model and the problem. He said he would order the part and I should come next day. He was very courteous and pleasant. I went next day and he told me the phone was 4G, not 5G... He asked if we wanted to leave the phone and pick it up next day, so we agreed... Next day, I picked up the phone and everything seemed fine. However, the phone started to act weird where it wouldn't charge or come on. I took it back and he tried to fix it. He would drive to Chantilly to pick up parts. After a while, he said the motherboard was bad, phone was ready for pickup, and offered my money back! Very honest!!

Best and timely Service, I was blown away. My Laptop key was broken and Raju fixed it with such a…read morecare on timely manner . I felt really good. Kudos for his service and professionalism .

Loved this store . Wanted to get a cricket goggles for my son .. tried sunglass hut but they didn't…read morehave much options . Then went to Oakley store ! My god - so many options .. there are glasses for all faces and all sports . First time visiting Oakley store and I was flattered by the options available . They also had 20% off going on and buy one get 2nd 50% off .. Service was good . Guy inside helped us .. apart from glasses they also had good tshirts , flip flops and other stuff . Got some tshirts for 50% off and the quality was good . This is located inside Tyson's mall. So , parking etc is an issue - it's crazy sometimes . Good experience overall ..

Absolutely no customer service. The store wasn't busy. My wife and son went in to buy sunglasses…read more The two sales persons just stood around never came up to help. Then my wife went up to the Asian sales lady for help and asked if they can adjust the glasses to fit her. The answer was "No". Not sure what her problem was, so we went to the Sunglass Hut and bought couple Oakleys there. Way better service, adjusted the glasses for my son and wife! It's bad to see the Oakley store that would turn business away like that. They need better sales training.

Can't imagine a better experience with an engraver. Needed an engraving that afternoon. Called…read more4/5 shops. Only one other answered and couldn't do it for two days. Rhonda did it that afternoon and beautifully. Good person as well.

Absolutely wonderful experience with Rhonda and Kristen! These ladies are amazing! They deeply care…read moreabout your product and doing it right from all aspects! They are so helpful on the phone, through email and in person!:) they did such an amazing job on my name tags; just perfect and added so much to the process and went the extra mile to make them perfect! I can't thank them enough for their excellent work and customer service! This store is much farther away from me but I'll never go to another engraver; that's how great they are!!!