After totaling my car in an accident last week In which my iPhone was also broken and bent up when it impacted with my chin from the steering wheel air bag, I found myself waking up the next morning with absolutely no car, no phone, in a lot of pain, with stitches in my chin. My only option I had was to get a bus schedule at the Town Information Center and catch a ride on the Centro Bus into Auburn, then walk 5-6 blocks in the rain, and finally reaching the AT&T store. On this day, I was in shock, in pain, exhausted, wet, and beyond desperate get a phone and figure out what to do. I knew that I desperately needed 3 critical things when I got to AT&T... 1) a new iPhone 2) a car 3)someone to help me that likes their job, was good at they're job, technologically and service knowledgeable, calm, confident, enjoyable working with and teaching others, someone who was patient, able to listen to understand, non-judgmental, projected good vibes and good energy, capable of smiling and laughing while working, and give me the time I needed making my AT&T experience enjoyable, and maybe even a little fun. I literally Prayed to God my entire trip getting to the AT&T store. SMH.. I Prayed that He would please, please, PLEASE, have my needed person in #3 be waiting to greet me at the door with a smile when I get there. Extremely grateful, God had definitely answered my Prayers that day. As I walked into the store that day, everything was exactly as I Prayed for, except for, there were "two" amazing people waiting that fit my #3 description to a tee...Zack and Alley, just like two Angels, waiting and wanting to teach me and help me. Both Zack and Alley, working great together as a team, were extremely kind and empathetic to my unique situation.. both of them being amazed that my chin had literally bent my iPhone in the accident... All I can say is that I had great time at Auburn AT&T because of Zack and Alley... we continued laughing and learning for 4 1/2 hours ... seriously best time I've ever had at AT&T buying a new phone... Good people. Thank you both!! read more

We had to go to the Auburn store for a small problem with wife's phone. We talked to Zachary and he was very friendly and helpful with questions on my wife's phone and some on my phone. Wish everyone in other stores were as helpful as Zachary was. Thanks Zach!! read more

Turned what I thought was going to be a simple pickup for my phone upgrade into an ongoing issue that has since required a technical support agent opening up a ticket with AT&T's team (which has yet to be resolved). I stopped by this location to pick up my new phone (it was the closest location within driving distance that carried the size and color of the new phone that I wanted - and it was still an hour/one way from my home). I told them I wasn't quite ready to use this new phone, so I'd change over the phones and activate everything later. Even after this, they still DEACTIVATED the phone I had been using/was upgrading from (I wasn't trading it in)... which was especially annoying because I wanted to use GPS to get home (since I'm less familiar with driving around Auburn). Good thing I didn't have an emergency or something while driving home, because I didn't have a functioning cell phone! read more

Huge shout out to maddie and shane. Was very impressed. Walked in the store at 705 pm very frustrated and upset from a bad experience from buying a phone at dollar general. I should have just went to them first. I highly recommend them and auburn at and t. I was able to get an awesome new phone case and screen protector within 45 minutes. Thank you maddie and shane. ​ read more