After totaling my car in an accident last week In which my iPhone was also broken and bent up when…read moreit impacted with my chin from the steering wheel air bag, I found myself waking up the next morning with absolutely no car, no phone, in a lot of pain, with stitches in my chin. My only option I had was to get a bus schedule at the Town Information Center and catch a ride on the Centro Bus into Auburn, then walk 5-6 blocks in the rain, and finally reaching the AT&T store. On this day, I was in shock, in pain, exhausted, wet, and beyond desperate get a phone and figure out what to do. I knew that I desperately needed 3 critical things when I got to AT&T... 1) a new iPhone 2) a car 3)someone to help me that likes their job, was good at they're job, technologically and service knowledgeable, calm, confident, enjoyable working with and teaching others, someone who was patient, able to listen to understand, non-judgmental, projected good vibes and good energy, capable of smiling and laughing while working, and give me the time I needed making my AT&T experience enjoyable, and maybe even a little fun. I literally Prayed to God my entire trip getting to the AT&T store. SMH.. I Prayed that He would please, please, PLEASE, have my needed person in #3 be waiting to greet me at the door with a smile when I get there. Extremely grateful, God had definitely answered my Prayers that day. As I walked into the store that day, everything was exactly as I Prayed for, except for, there were "two" amazing people waiting that fit my #3 description to a tee...Zack and Alley, just like two Angels, waiting and wanting to teach me and help me. Both Zack and Alley, working great together as a team, were extremely kind and empathetic to my unique situation.. both of them being amazed that my chin had literally bent my iPhone in the accident... All I can say is that I had great time at Auburn AT&T because of Zack and Alley... we continued laughing and learning for 4 1/2 hours ... seriously best time I've ever had at AT&T buying a new phone... Good people. Thank you both!!

Turned what I thought was going to be a simple pickup for my phone upgrade into an ongoing issue…read morethat has since required a technical support agent opening up a ticket with AT&T's team (which has yet to be resolved). I stopped by this location to pick up my new phone (it was the closest location within driving distance that carried the size and color of the new phone that I wanted - and it was still an hour/one way from my home). I told them I wasn't quite ready to use this new phone, so I'd change over the phones and activate everything later. Even after this, they still DEACTIVATED the phone I had been using/was upgrading from (I wasn't trading it in)... which was especially annoying because I wanted to use GPS to get home (since I'm less familiar with driving around Auburn). Good thing I didn't have an emergency or something while driving home, because I didn't have a functioning cell phone!

Dave and Codi were professional, friendly and very kindly analysed a charging fault. Made some…read moresuggestions but no hard sell which is important to me. Courteous knowledgeable and good fun. Every thing I needed. Bravo guys.

I purchased two Samsung S22 phones from this reseller of refurbished phones on Ebay. One of the…read morephones worked fine. The second phone had major communication problems requiring that the phone be returned. SimpleTech provided a USPS label which we used to return the phone. They subsequently strung us along with promises of repairing and returning the phone. They never did return the phone (essentially committed theft). After a simple Google search, it appears this company is in bankruptcy. So, it would be advisable to avoid doing business with them unless you want to lose your investment.

I used their mail-in service to replace the shattered screen on my Samsung Galaxy. Every quote I…read morereceived locally (Atlanta, GA) was for $200+. This company replaced the screen for $32.99 (which included the return shipping). The process was simple and easy. My phone arrived at their facility on 5/25/2017. It was repaired and mailed back on 5/30, delivered to my home on 6/02. You are required to provide your phone's PIN/password and to have the battery charged above 50%. I would suggest setting up an easy-to-remember security PIN & dummy Google account so that you can actually locate the phone if it's lost in transit. Remove your SIM.

The Verizon manager & staff at the Auburn location went above & beyond to assist us in changing…read moreaccounts & removing viruses & ultimately switching phones & setting up 2 new phones for my 95/93 year old parent in laws. I cannot thank the manager & staff enough for their kindness & compassionate help . Great job Auburn Verizon Staff

Worst store ever! Extremely rude and unhelpful sales person. Order was placed online 2x and she…read morecontinued to have major attitude. Complained to corporate but I'm sure it will just get swept away. One star is very generous of me!

Conner is fantastic and knowledgeable and gets directly to the matter at hand. no "dicking" around…read more these days and times it's refreshing to have sales/technical people like him. Spectrum cable has gotten to expensive for us now but the service was always excellent and reliable. I do recommend them for folks that can afford it!

Came in Yesterday to do my First trade in/ upgrade ever. Mindy Davis took such wonderful care of…read moreme. She explained everything so I could understand. I genuinely felt like she cared about my experience , and gave excellent service worth recognition. She appears to be the most personable, hardest working employe. She made a stressful, confusing ordeal easy, light, and fun for me. I appreciate that. I'm coming back Saturday to get Cable/ Interne, and I hope she can assist us! She makes you fee Like she's looking out for you, hones, good about the purchase.

Great service! The clerk was attentive immediately, shook my hand firm and answered all my…read morequestions correctly. Store hours could be more accommodating and a selection of unlocked developer phones would be nice but overall very good experience!

From the owner: M&S Wireless is a Cell Phone Repair Store located in Auburn, NY. We offer repairs for new phone,…read moreused phone, computers, games, tablets,and more. Here at M&S Wireless, our mission is to always provide quality service at an affordable price. The success of our company is due to the dedication we provide to our customers. No matter the job, customer satisfaction is always our number one priority. Don't hesitate to give us a call or come in for a quick fix.

Pleasantly reliable and phone knowledgeable staff. Fair pricing. Located in the Ithaca mall…read more Just not new glass protection replaced on the I phone. 27$ Walked in done in 5 minutes. If they had more phone and accessories inventory I'd give them a fith Star.

The screen on my iPhone 11 died and Apple was going to charge me a fortune to replace it. I went to…read more"Tech Express" at the mall in Ithaca and had great experience there. Staff are friendly and the owner is very committed to building good relationships with customers in the local community. I highly recommend this business! Martha Fitzgerald

Solid customer service and friendly staff, very helpful. Replacement parts leave a bit to be…read moredesired. I'll preface this with the fact that I am planning on ditching this phone as soon as the new one comes out, and I just needed something cheap and easy to carry me until this September. If that sounds like you, these guys are the right choice. Had these guys fix a cracked phone (front and back) and, while quick and affordable, the replacement parts are rather low quality. Back glass seems perfectly fine, other than the fact that my MagSafe charging isn't as secure as it once was. I had major issues with my screen after it was fixed but the staff were quick to help me out, even gave me a most of my money back for the display (I had already taken the phone to apple to get an OEM screen put on, and could not get them to give me the screen from these guys to return for a proper refund; all in all I'd say this is fair). All in all Id recommend these guys if you need a cheap quick fix so you can still qualify for apples early upgrade program or a trade in promotion, but if you're looking for a long term repair, it's best to go to the apple store for genuine apple parts that'll last you. Hopefully soon the Right To Repair movement will reach a point where all of these small business owners can get their hands on genuine parts for proper fixes and we can stop relying solely on a tech giant like Apple for our repairs and give our money back to the local guys.

this is the worst store to go get your phone fixed that they will overcharge you break your phone…read moreeven more and expect for you to be OK with waiting and getting you when you were in the store before guy at the front desk has no customer service skills. He has a really bad attitude and I don't think he should work there.