The five stars are specifically for JOE. JOE helped my 82 yr old mother with her new iPhone…read moreupgrade. He made sure her phone was backed up, helped her transfer her data, even tried to recover a password for her. When she didn't know the answer to a question, they called me in Colorado. Joe's customer service and people skills are exceptional. She's had a complete opposite experience with another employee at that store and been given the full 'you're old and not worth my time' experience. It was an employee named YUHEI. He was dismissive, rude and made her feel very bad. He didn't see any commission so he wasn't going to 'waste' his time.

I wish Verizon would get it's act together when a customer dies. I tried closing down my deceased…read morebrother's account. Their online portal for doing this wanted my info, and it would not accept the request because my phone number(I have had for 20 years) was invalid. I called their so called bereavement line and they tried to do the same thing, but could not make it work. She told me to take an original death certificate to an "Authorized Company Store" so it could be scanned in. The closest one is 40 miles away. I get there and they try to do the same thing! Then they realize I am not a Verizon customer, that is why the system does not see my number. HOW STUPID!!! After that, they did not scan in the death certificate because there was "outstanding equipment." Why didn't the call service rep tell me this? I had explained that my brother was totally digital with his bills, and he left no passwords for me to access his computer. It is bad enough dealing with an unexpected death, but to be given the runaround like this is unacceptable.

Walked in and in thirty minutes got new glass for my I phone…read more 100 bucks Good service reasonable

Really appreciated these guys today. Yesterday, my phone charger stopped seating correctly. I…read morescraped around there as best I could; used some compressed air and it still wouldn't charge correctly. Enter Phone Doctor, my phone was wisked away to the back. I could hear the compressed air blasting like crazy lol. Less than 5 minutes later they produced some lint and what looked like a tiny splinter of wood. They took the time to test the device in front of me to make sure I was satisfied. Then, they said we're glad to help and didn't charge me! Thanks yall, if I need any additional phone repairs I'll be back! 5 stars!

This woman has terrible customer service. Everyone else who has helped me was great…read more This woman just ignored me and was very rude when I tried to get her attention. She had a customer which I understand, but you can still acknowledge someone when they enter the store and let them know how long it will be. She didn't even look up from her phone.

Literally the worst phone store I've ever been to. SUPER pushy on sales. When I denied wanting the…read more"free" internet (which was absolutely not free) they heckled me on the way out of the store. Insane waste of my time and terrible customer service. Additionally, it took three employees to even figure out the issue on my phone, which was solved at the end by simply switching my SIM card. Really hope I never have to go back.

I chose to ship my new MacBook to this location because of proximity to my apartment but next time…read moreI will just go ahead and drive the extra few minutes to the Domain location. My chief complaint is that it is very unclear where you should go upon arriving to the store. The staff seems to be well trained, but also a little bit too lackadaisical. I understand that Apple goes for a chill vibe, but this was an unorganized mess. After somebody checked me in, they told me my laptop was ready for pick up. When I went to the pick up area, I was processed the same as I was at the check-in -- the only other thing I had to do was to show identification. Additionally, I was asked if I had any trade-in devices, but I told them I was being shipped a box to ship back to the Apple headquarters and they were OK with that. I was told to wait while another colleague would bring out my MacBook and once he did, there was no bag to go with it so a different worker fetched me a bag. The weirdest part was that I had to bag my own laptop........lol? It was super congested for being about 3 o'clock on a Wednesday and I truly did not know why there were so many people just hanging out. Surrounding stores were kind of sketchy and I truly did not feel safe walking out with my new Apple product. The only kudos I have here are that one of the supervisors approached me and told me they liked my T-shirt and gave me a fist bump, which was nice. Other than that, I do not know why this Apple Store operates the way it does, and I believe that customers who are not truly customers (aka just people who are sitting down using their phones) should not be allowed to occupy space in this establishment. I guess Apple has now entered the affordable laptop space with the MacBook Neo. Of course this will come with a whole new set of complications, users, and troubleshooting. I'm here for the ride... I guess I don't have any choice!

All paths led to the Apple Store - Barton Creek...I initially spoke with a Spotify, then ATT…read morerepresentative and now I was at the Apple to see if my issue could be fixed. I interacted with two Apple team members before I connected with the Apple technician. Expectations were adequately set that they normally do not work on third party solutions. First, recommendation...reboot. Check! Delete & Reinstall Spotify...Check! These recommendations did not eliminate songs from jumping around. Final recommendation, reinstall the operating system. Apparently, this takes about 30 minutes, so I decided to wait until I got home. My phone is currently being updated. Will find out tomorrow if that jumping around issue has been solved. I am cautiously optimistic. Will listen to my playlist tomorrow...too tired tonight.

This is the worst cell phone store I've ever dealt with, unfortunately I've had to deal with these…read morepeople twice a guy named Manny is completely clueless he acts aloof to any question and problem you propose to him and has no idea what he's doing. If you need to buy a cell phone go anywhere but here trust me you will regret dealing with these people one way or the other so I would just stay away.

Troy the store manager went out of his way to help me transition from Sprint over to T-Mobile…read morecompletely. I'm so excited for this new journey. Also might I add Adrian is so sweet and helpful as well. I can't wait to come back here if I have any issues at all with my new phone.

Austin Cell Phone provided fast friendly service when I cracked my phone screen. Moving forward I…read morewill only bring my phone here and recommend this place for phone repairs!

Came in for a screen protector for mine and my husband's phones. Friendly staff and super easy…read moreprocess! Thanks!

They went above and beyond. 10 out of 10. The sbis where you go when you want a real problem…read moresolved.

I recently sent out a cost-of-repair request through the Yelp community and received a quote from…read moreFree Check Fix. The price to replace my phone screen was very competitive, so I decided to go with the service. I was really pleased with how quick and smooth the process was--the screen replacement took about an hour, and everything works perfectly. I appreciate the efficient service and fair pricing.

I had a broken lens cover on my iPhone 14 Pro. It was fixed in about 90 minutes for $50. Not much…read moremore to say. This will be my go-to shop for repairs in the future.

I needed repair to the charging port on my iPad. The staff was polite on the phone, were quick to…read morediagnose the problem and they charged a fair price for the service. Couldn't be more pleased.