Terrible customer service. Spoke with Roman on the phone to check if they have a specific IPhone in…read morestock and placed me on hold for over ten minutes. I called back and no one picks up.

Amber was so patient with me she helped me figure out how to reset my password so I could reset my…read morewhole phone she's a really sweet girl well patient

They are criminals. They rolled in a new line without my consent and probably pocketed a free phone…read morewith that add on but wait there is more. They rolled in Advanced protection on 2 of my 4 #'s.

I went to upgrade my phone. I very specifically stated that I did not want my monthly plan to…read morechange. We finished the order and upon leaving the store I received a text stating that I had just signed up for Next Up. The clerk never asked me if I wanted Next Up and if he had I would have said no. I walked back into the store to question it and was told I would have to wait to receive the phone before I could cancel it. Later I realized the clerk had also signed me up for insurance protection which we had not discussed and he must have also changed my plan as the base rate was increasing $12 a month. The guy flat out lied and committed fraud.

Went into this store to get a new phone for my husband and was told that ATT Internet Air was…read morefaster and cheaper than Google Fiber (LIE). So I ordered the equipment, had to drive back to this store to pick up (no shipping to home) and then verified that Internet Air was not faster than Google Fiber (slower by like 50%). The only way to get rid of this account was so bring the equipment to UPS, which I did. (as did another ATT customer in line behind me). Here we are 3 months and 7 customer service calls later still trying to get the charges reveresed on my bill. Don't fall for it and save yourself a lot of frustration.

I went to exchange a new iPad. Of course it was more…read morecomplicated than expected but Alex (manager) was extremely helpful, managed the customer service phone call that otherwise would have to have been me and saved me money that I would not have known that I could. It was a great experience.

We got assistance from Jordan, Lexis, and Tristan. it was a tough situation with cyber identity…read moretheft. They went above and beyond in helping.

Increased plans by 5 bucks becasue they think some crap they are adding gives it more value…read more Will never upgrade my line again nor buy another phone from them. 40 dollar activation fees. Constantly upping prices. It was not even a year ago now. Admin teclo recovery fees on Watches and tablets that are assigned a number in their system but dont actually have any calling functionality. But we are expected to pay 5 bucks per device for these charges for unsuable lines. Seems like a lawsuit waiting to happen. Also..... if you file too many complaints with the BBB the threaten to disconnect you. Then lastly after buying a phone during a promotion that stated you'd get a 200 dollar gift card and many of hours online with hteir support... nothing still now 5 months later.. Oh an heaven forbid you try to call and reach a person... the automated system will tell you to go online and hang up on your over and over again. Its honestly one of the most pathetic business models next to Starlink/SpaceEx but I wont dive into Grok's falciies now.

I have been coming to this store since 2017. Customer service is great and the products fit the…read moredescription upon purchase! I highly recommend this store!

Bummer. This was a miss for me. When I walked in, I was greeted. I was asked if I needed help in an…read morearea. I said yes actually, I need help with the printers. He said he would send someone there. I waited for a while looked over the different printers. Honestly I don't need anything fancy. I just every so often need to print emails or documents around tax season. While I was waiting, I thought I would look at the ink that the printers that I was interested in. Get an idea of the pricing. Basically the whole wall was out of stock. And 2 of the printers I liked didn't have any ink. I didn't even see a tag where they would have been. I don't know if ink comes with the printer when you buy. But since I didn't have any help, and there were no ink cartridges to buy anyway. I didn't see the point to stay. I guess I will check another store.

Great customer service. When I first got my screen replaced, I hastily made an angry review because…read moremy battery was dying faster than it usually did, but I learned that was simply an issue with the screen itself, not necessarily with the service that was done. The owner himself helped me out and replaced it with a higher quality screen. He really saved a headache. He very easily could have ignored the bad review but went out of his way to help me out, I'll be coming here again for phone cases and other needed fixes. Thanks again!

I've been to Cell Doctor a few times now and they never disappoint. Most recently brought my phone…read morein for a screen repair and, as always, they took care of it without any hassle. What keeps me coming back is their honesty -- they tell you exactly what's going on, what it'll cost, and they always work with you. That kind of straightforward, no-nonsense service is hard to find these days. I genuinely trust these guys and wouldn't go anywhere else. Highly recommend!

We have had spectrum mobile now for 2 1/2 years. We haven't needed to go in the store very often…read morefor issues but when we did I would dread it! Customer service hasn't always been the greatest and the wait lines have been crazy BUT last night I had a GREAT EXPERIENCE at the Spectrum in South Park Meadows. The associate that helped me, Carlos Flores, was super helpful! He was very polite and patient. I needed to do a transfer from my old phone to my new one and he kept me updated on the progress. Will definitely go back there if we have any issues that pop up and specifically ask for Carlos because he killed it in customer service!

Spotty, inconsistent internet and awful customer service…read more Loves to gaslight you when you question why your bill goes up randomly out of nowhere (by almost $20 every time) for the same internet. They accused my non-existant child of ordering TV services on my non-existant Roku. When I asked who authorized any added services and why they wouldn't bother to send a notice, alert, email (literally anything) that this was added on, they said, "Oh, we had the wrong account pulled up." Shady and clearly disorganized company. Ridiculous.

Very bad service and cheap parts. DO NOT GO HERE!! Trust me you will regret it. I paid $378 for my…read morephone and took it back the next day due to overheating and the keys not working and not holding a charge. I went into the Apple store and they said that Cellaxs and Cell Zone get several unhappy customers daily and that they ruin phones using the cheap parts. This business needs o be shut down due to dishonesty and low integrity.

very very very bad service. my phone back cover broken. He charged more money compare to other…read morestore. ( I went to this shop cuz i was in hurry and this is my 1st time ) once phone repair I came home my phone speaker is not working.when I called them they said you did review talk with review.