Michael was fantastic! He was patient getting us a new iPhone & watch…read more He explained everything in detail, found the best deals and set it up. I highly recommend him!

Went into this store today looking for a new cell phone carrier. My wife and I met a man who could…read morenot have been more rude or unpleasant. When my wife asked about a ballpark figure for a service he replied, "I don't do ballpark only facts". When asked about the different phones available he said they "are over there along the wall." Yes, we decided it was time to leave.

iPhone 12 decided it didn't want to turn on this morning. Chaos and disorder ensued. My life was…read morecrumbling. I couldn't check mail. I couldn't check my messages from my sister. I COULDN'T GET ON TIK TOK! Took the fastest shower of my life and broke several traffic laws to get to the store by 10:00. It was there that I met Andrew and Mason. Andrew helped me with some breathing exercises to calm down while Mason applied his magic fingers to my phone. The phone turned on! Chorus of angels. The sun came out. I could hear birds singing again! Seriously, these guys fixed my issue in about 2 minutes. Great experience. Highly recommend for the team's calm, cool and efficient approach.

I was sold to go to Direct TV, mailed U-Verse equipment back then on 11-26 I receive a bill of…read more$629.49 today 12-5 - I receive a bill of $1,305.45! Store can change it but can't fix it! Sitting on hold for an hour again this is now the 4th time I have tried to resolve this - do not go to this store they don't know what they're doing!

i moved fron auroua to naperville in may of 2019…read more i lived in aurora and had direct tv already fir 2 years love direct tv because when i asked if you would change pricing each month? they said no!! great so i stayed confident in their answer so when i moved my service address i never changed my service all was needed was an appointment!! then my bill comes it was $600 for what! i never changed to have a different account number!! but att thought so until i got outraged called att resolution yes!! finally a att resolution expert help me and removed the $$$ amount s i'm very satisfied with ditect yv now im experiences are tv 's shutting down frequently i need this looked in thank you direct tv your resolution departmrnt is extremely extremely excellent denise brunson

I had the worst customer service experience here. The employees are either not helpful, or rude. We…read morewere supposed to get free upgraded phones, and instead have to pay hundreds of dollars because an employee ordered the wrong type of phone. They refused to rectify the situation which means we essentially got scammed. Then our phone numbers were switched around and it took 3 hours in the store to fix their mistakes. They said they can't look at our bill, they don't understand the bill, and they can't lower our bill, they can't switch the wrong phone for the right one for free even though it was their mistake, they don't have a manager at this location, etc. They tell you they can't do anything and to call the customer service line. I'm in disbelief over the positive reviews. It didn't help that the employee helping us was condescending towards my parents and completely unprofessional. I hope no one else ever has to experience this.

Cassandra helped me with all my needs and more. It was quick and easy to get set up with a new…read moredevice. She walked me through how to use it and was so understanding of my wants! Definitely recommend to anybody looking for a new device!

I stopped into this store to get an upgrade on my phone. The store is under new management and I'm…read morevery grateful I chose this store to go to. I think the staff is very energetic and knowledgeable. Very happy to have them help me through this switch as it can be overwhelming. They were all very honest and reliable.

I went in to pay my bill and Krystal was wonderful she ended up saving me money she was so sweet…read moreand wonderful to talk to. Great customer service !

Krystal was a great help and helped us with our new phone. We also went through our account. Thank…read moreyou!

extremely rude service don't come here unless you want to be yelled at over the phone for a simple…read morequestion.... unprofessional disrespectful nastiness from the young lady on the phone

This store gets an A+ for service. Jose went above and beyond and helping me today. I highly…read morerecommend this store.

Terrible!!! Do not use go to a real AT&T store. I went in to review my bill and change my plan…read more I was totally ripped off as my bill increased by $270.00 !

Worst AT&T store I've ever been to. Don't waist your time with the rude and ignorant employees…read more Take the 5 minutes and drive to the Oswego store for real service. They need to learn customer service and manners

Verizon Batavia IL Thank you Kristen /Store Manager…read morefor all your assistance in resetting my phones // you are awesome and an asset to Verizon. A++++++++++ service

Meanest manager I've ever worked with in my life. I will never be back!read more

I was having difficulty disabling 3 devices for recyling. They helped me disable them, then…read morerecycled them, all for now charge. The tech was fast and helpful. Problem solved, no charge.

I went in to get the back of my phone replaced because the glass cracked. What I got back was a…read morephone that no longer had a GPS that could accurately detect where I am. No matter if it's Apple Maps or Google maps or All trails. Recently, I got lost on a trail that was not well marked and had small diversions. I had a screenshot of the AllTrails map, but when I actually opened the app, it would place me anywhere, but on the trail. Most of the time it didn't even have me moving anywhere. I have been marked in parking lot when I am clearly on a trail. Anyway, all this to say that the store does not take responsibility for the issue, and instead blames it on Apple and my cell carrier (AT&T).

hannah was literally so nice and helpful she knew everything no questions asked. left there happy!read more

Good company and service. No problems or issues. I would do business here again. Professional and…read moreexperienced. Nice and helpful.