The stores customer service is almost as bad as our customer care on the phone. I went in, hoping…read moreto get the assistance I needed the associate. Kim was unable to understand what I was asking, and she was unwilling to call Trey the manager because he was in a manager's meeting, even though he had just called her and was on the phone with her. I would stay away from this store and for that matter T-Mobile service altogether. It was my bad for giving them a second try after a previous poor experience where it got all the way up the ladder and they ended up crediting me thousands of dollars in equipment charges due to months of working with customer care for service issues. This time around I've been working with customer care for four months getting nowhere.

I just got my phone and called to make an appointment to set up the transfer from old phone. Max…read moreanswered the phone and said no appointments 1rst come 1rst serve. I don't have a problem with that as a side note for sake of this review and at no point disputed this policy. He said I could do it myself it's easy. Maybe for him since he does this everyday. If he had to do what I do for a living I would be more considerate and not tell him my job is easy. Besides that as he spoke he went on explaining my options to seek help online. His very long winded run on explanation without taking a breath I was trying to relieve him of continuing on by saying I prefer in person assistance and he hung up on me. When I called back to get the full scope the character of Max as a human being he denied hanging up on me and accused me of hanging up on him. Why would I hang up when I was seeking much needed help?! He is the one who didn't want to be bothered with me with his arrogance and his attitude run sentence as though each word ran together as one very long word in a very long run on sentence. The audacity of him and unconscionable to say the least to treat a new customer with such lack of dignity and respect. Left me shaken up literally.

I received the most outstanding service from Quintez when switching to a new phone. He switched my…read moreAT&T service and transferred everything from my old phone to the new one for me. He was very knowledgeable and when the transfer didn't work out he had a Plan B ready to go. Being a Saturday, the store got very busy. He and the other employee handled everyone with efficiency. While doing that, he regularly checked on the progress of my data transfer (which took a long time). I would go to Quintez with any phone issue and highly recommend him to others.

Went into AT&T today to cancel a line, add a line and get a new phone. From the moment I walked in…read moreI got amazing customer service! Very friendly, knowledgeable and super helpful since I had no idea what was the best route to go in order to get the best deal. I dealt with the store manager Quintez, SO polite and welcoming from the beginning. Walked me through everything and made the process so easy. Was in and out in an hour with exactly what I went in for and more! I could not say enough great and amazing things about this store location and service! Definitely a 10 out of 10 recommended!!!

Great customer service from start to finish. I brought in a cracked-back iPhone, and Phone Mart…read morehandled the repair quickly and professionally. They even helped me transfer data to a newer phone they had for sale. It's nice to find a place that does both phone repair and trade-ins under one roof.

If I could, I would rate this place 0 stars...I went in to get my screen fixed and they said it was…read more$290 to fix, not bad at all but then when they fixed it. there was a black blob on the side of my phone IN THE PHONE so I went back and had them fix it. Now I am getting notifs about something misplaced or something that is not genuine apple so they did sometning IN MY PHONE when i didnt pay them to do something like that. Yall wish me luck. Imma go get it fixed AGAIN!

iPhone 12 decided it didn't want to turn on this morning. Chaos and disorder ensued. My life was…read morecrumbling. I couldn't check mail. I couldn't check my messages from my sister. I COULDN'T GET ON TIK TOK! Took the fastest shower of my life and broke several traffic laws to get to the store by 10:00. It was there that I met Andrew and Mason. Andrew helped me with some breathing exercises to calm down while Mason applied his magic fingers to my phone. The phone turned on! Chorus of angels. The sun came out. I could hear birds singing again! Seriously, these guys fixed my issue in about 2 minutes. Great experience. Highly recommend for the team's calm, cool and efficient approach.

I was sold to go to Direct TV, mailed U-Verse equipment back then on 11-26 I receive a bill of…read more$629.49 today 12-5 - I receive a bill of $1,305.45! Store can change it but can't fix it! Sitting on hold for an hour again this is now the 4th time I have tried to resolve this - do not go to this store they don't know what they're doing!

Michael was fantastic! He was patient getting us a new iPhone & watch…read more He explained everything in detail, found the best deals and set it up. I highly recommend him!

There was a time when walking in to this store the customer would be greeted immediately and given…read morea status of a wait. Not so anymore. Even a manager came out of the office and acted oblivious to customers in the store and returned to the backroom. Two AT&T clerks were helping one customer. Again those two clerks acted like no one else was in or came in to the store. I refrain going back and will try my luck at any other store.

I recently went to this Verizon to get a huge problem fixed between an ex and having to separate…read moreour phone line. the professionalism kindness and care that the team displayed, was really sweet and respectful and I appreciated that. I just wanted to write a review for the kindness of the team and being so gentle during the difficult time of having to get things figured out. Duran especially was a huge reason as to why things got done, smoothly and as quickly as possible.

Verizon Batavia IL Thank you Kristen /Store Manager…read morefor all your assistance in resetting my phones // you are awesome and an asset to Verizon. A++++++++++ service