Came here to get help activating with my prepaid plan, waited 42min for the only person( guy with…read morenose piecing and salt and pepper hair) in the entire store to help me, no greetings nor welcoming address! The guy tried to help me by playing on my phone while scrolling down on his computer to see if he can fix my issue, but while doing that he kept biting his nail/finger and putting his nasty wet finger on my phone! I almost threw my phone after he was done! and of course he didn't fix my issue. left mad and with a contaminated phone! don't go here and waste your time!

This place was so helpful and nice! Terry and Jay were really great to work with. They helped us…read moreswitch over from Verizon which seems like it could be hard. Got new phones and made the process as easy as possible.

I would give ZERO stars if this was an option. This place…read moreis rude and Ben didn't even acknowledge me as I walked in and browsed around for some time. I was the only one in the store at the time. After some time I finally asked him some questions I had about jersey sizes. He answered very rudely repeating the same answer as I asked about different jerseys. I didn't have anymore time for this rudeness and unprofessionalism so I just left.

DON'T GO THERE, most rude and unprofessional staff, I entered the store to buy jerseys and the two…read moresalesmen were watching a game on a laptop and when I asked for help they ignored me and never looked even and I asked again if I can get some help and one salesman answered me in a very rude and aggressive way that he is helping another customer so either I need to be patient or ask the other salesman to help, while both are standing next to each other watching the game. So simply I didn't even comment and left, just feel bad that exact same experience is all over the reviews and seems no one care to fire these guys or fix it. Maybe they are rich enough and don't care if they are losing customers, good for them.

I've been inside this TUMI location twice and have been greeted and treated with the best customer…read moreservice. You want to make the assumption that if someone is working somewhere, they know the product they're selling through and through. But that's rarely the case these days. However, the staff here really knows the inner workings and little details about the bags that you didn't know you wanted to know. It's great! On top of that, while the service is great, it isn't super salesy. I just felt like I was learning about the bag or luggage I was looking at. Lastly, while there is a security guard up front, he doesn't make customers feel uneasy or uncomfortable looking around, touching things, and shopping. I barely noticed he was there besides the hello and goodbye that were said. There are a few high-end shops around that don't get this balance right, and it's a shame.

Huge shoutout to EDWIN !…read more He is the pinnacle of professionalism and expertise. Our luggage handle broke all of a sudden after many years of use and we brought it into the store on a whim. Edwin was able to fix the handle and replace the lock on our luggage very swiftly. Also free of charge :) A++++++ luggage repair experience here.

Friendly staff, fast service. Got a zipper pull replaced and initials engraved. Would definitely go…read moreback in the future!

I had a plane to catch later that day and they were able to fix my phone within an hour!!!read more

They did an awesome job!!!! I cracked my camera lens & had no idea where to get it fixed. Yelp…read morebrought me here & they DELIVERED. The service was fast, professional, reasonably priced & super friendly staff!! I recommend this business to fix all your iPhone or gaget issues. Thank you so much!

My phone is 5 years old and the phone no longer holds a charge for the entire day. Now that we are…read moremore dependent on our phones that ever, it's imperative you have a device with enough juice to get you though at least 8 hours before going into low power mode. Doing research, I found shops online that you could mail your phone to and they had the best pricing. My problem with that, was being without my phone for 7-10 days. When I started looking around on yelp, many shops had great reviews, but their prices were ridiculous. You can buy a battery for $25 on eBay or Amazon, it's a 30-minute service, So anyone charging you 3 figures is ripping you off. Especially when you consider as a business, you probably buy batteries by the dozen and probably pay closer to $15 each. Service took 45 minutes, cost me $80. I didn't have to mail anything or go without my phone for a week. Honestly, I only have one knock for these guys, they don't appear to want you in the store. I would have much rather liked to take a seat and wait for my device than be booted and asked to come back in 40 minutes. Funny enough, I had just grabbed a bite, had I known I couldn't wait, I would have dropped the phone first then grabbed my bite to pass the time. Either way, they get 5 stars. The price and service were as close to flawless as you can expect.

Very fair pricing and great customer service. Example is my recent purchase of Pixel 6a phone…read morewhich they did a complete upload to from prior phone including absolutey everything (much more than expected) as it was like I did not change phones. Then when I found battery was a bit weak they provided/installed brand new one for no charge. -Don

Do not waste your time and business with TMOBILE Business. Worst experience. No one does their job…read moreeven after countless calls and talking to many representatives of what needs to be done. They just want your money and will not listen to you.

I am extremely disappointed with my experience with T-Mobile…read more My account has been scheduled for cancellation WITHOUT my authorization while an active dispute is still under review. This situation remains unresolved despite multiple attempts to address it directly. The core issue has not been resolved: * My device is not functionally unlocked * It cannot be used with other carriers * eSIM activation fails * The device manufacturer has confirmed that no unlock request was ever submitted at the system level Despite this, T-Mobile has stated that the obligation has been fulfilled. In addition, a Port-Out PIN was generated on my account without my consent, and I was instructed to transfer my numbers. This matter is currently under review with multiple agencies, including the FCC, Texas Attorney General, Washington State Attorney General, New Mexico Department of Justice, and the Better Business Bureau. Proceeding with account cancellation under these conditions raises serious concerns regarding consumer protection and business practices. I am requesting: * Proper device unlock at the system level * No account cancellation while the dispute is active This issue remains unresolved as of today. For resolution, T-Mobile may contact me at: tonynguyen2113@icloud.com