Came here to get help activating with my prepaid plan, waited 42min for the only person( guy with…read morenose piecing and salt and pepper hair) in the entire store to help me, no greetings nor welcoming address! The guy tried to help me by playing on my phone while scrolling down on his computer to see if he can fix my issue, but while doing that he kept biting his nail/finger and putting his nasty wet finger on my phone! I almost threw my phone after he was done! and of course he didn't fix my issue. left mad and with a contaminated phone! don't go here and waste your time!

This place was so helpful and nice! Terry and Jay were really great to work with. They helped us…read moreswitch over from Verizon which seems like it could be hard. Got new phones and made the process as easy as possible.

I would give ZERO stars if this was an option. This place…read moreis rude and Ben didn't even acknowledge me as I walked in and browsed around for some time. I was the only one in the store at the time. After some time I finally asked him some questions I had about jersey sizes. He answered very rudely repeating the same answer as I asked about different jerseys. I didn't have anymore time for this rudeness and unprofessionalism so I just left.

DON'T GO THERE, most rude and unprofessional staff, I entered the store to buy jerseys and the two…read moresalesmen were watching a game on a laptop and when I asked for help they ignored me and never looked even and I asked again if I can get some help and one salesman answered me in a very rude and aggressive way that he is helping another customer so either I need to be patient or ask the other salesman to help, while both are standing next to each other watching the game. So simply I didn't even comment and left, just feel bad that exact same experience is all over the reviews and seems no one care to fire these guys or fix it. Maybe they are rich enough and don't care if they are losing customers, good for them.

I've been inside this TUMI location twice and have been greeted and treated with the best customer…read moreservice. You want to make the assumption that if someone is working somewhere, they know the product they're selling through and through. But that's rarely the case these days. However, the staff here really knows the inner workings and little details about the bags that you didn't know you wanted to know. It's great! On top of that, while the service is great, it isn't super salesy. I just felt like I was learning about the bag or luggage I was looking at. Lastly, while there is a security guard up front, he doesn't make customers feel uneasy or uncomfortable looking around, touching things, and shopping. I barely noticed he was there besides the hello and goodbye that were said. There are a few high-end shops around that don't get this balance right, and it's a shame.

Huge shoutout to EDWIN !…read more He is the pinnacle of professionalism and expertise. Our luggage handle broke all of a sudden after many years of use and we brought it into the store on a whim. Edwin was able to fix the handle and replace the lock on our luggage very swiftly. Also free of charge :) A++++++ luggage repair experience here.

Friendly staff, fast service. Got a zipper pull replaced and initials engraved. Would definitely go…read moreback in the future!

My laptop stopped working after my cat laid on it and I though she broke the screen. It was not…read moreturning on. Isaac got it to work and turn on within minutes. He also helped me set up my wireless printer that I thought was also broken. He was very patient and taught me what to do at home.

They did an awesome job!!!! I cracked my camera lens & had no idea where to get it fixed. Yelp…read morebrought me here & they DELIVERED. The service was fast, professional, reasonably priced & super friendly staff!! I recommend this business to fix all your iPhone or gaget issues. Thank you so much!

I desperately needed help after riding over my Macbook Air laptop with my power wheelchair!…read moreFortunately it'd been lying face up on the floor, so just the screen side was toast. And even more fortunate, I live only blocks away from A-Solution Repair Shop, who by-far had the best reviews of repairs in Western WA, let alone downtown Renton! And fortunately again, An had a Macbook Air screen that fit may laptop. In a couple of hours and for a reasonable cost, I got my computer back & working like nothing had ever happened. Well, the computer's top & bottom are different colors but I think it looks kinda cool and definitely unique and it's a reminder to me to be more careful with my toys. An was, as others have said, super helpful plus he has a great sense of humor!

From the moment I walked in, myself and others were greeted and taken care of with the best of…read moreservice! They had great communication about the status of my complicated laptop issue and did not charge me extra for more complications that arose. Fast, knowledgable, great communication and customer service. Thank you so much!

To be clear, this is not a review of the company as a whole. This review is specific to Jocelyne at…read morecorporate headquarters. After some difficulties I encountered at one of the stores and with general customer service with billing, she smoothed out all my issues and treated me with respect, courtesy and patience. Furthermore, she went above and beyond what I expected, making me feel valued. As you can see from other reviews, it's the employee who can make or break a customer's opinion of a company. If more were like Jocelyne, T-Mobile would have a lot more positive reviews. (I am not giving her last name out of respect for her privacy.)

Do not waste your time and business with TMOBILE Business. Worst experience. No one does their job…read moreeven after countless calls and talking to many representatives of what needs to be done. They just want your money and will not listen to you.