Cara was amazing today! She took her time and made sure all was good with our phones before we…read moreleft. We absolutely appreciated her. Thank you Cara!

Needed to get a simple process done on my phone, and was told "we're not set up to do that, sorry."…read moreand suggested I go to another retailer miles away. When I told them that all they had to do was call corporate to verify my ID, all of a sudden they were "set up to do that." They didn't even bother to call corporate to see what it was until I had to tell them what to do. They get two stars because they didn't completely slag me off, and weren't openly rude.

Adrian was amazing working with three elderly ladies changing out phones. He was patient and…read moreunderstanding as he helped us reconfigure new phones and transfer data. The whole process was quick and easy

It's clear the staff here want to make commission only. NO CUSTOMER SERVICE HERE. We had come in to…read morepurchase a new galaxy 7 flip and debate which plan I should transfer to or start a new plan all together. (Spoiler alert I chose not to purchase the new phone nor picked out a plan) the guy who came up to us didn't even take us to a table, but just to the side, seemed very uninterested and only had vague answers to payment questions. When we asked for specifics, he gave us general estimates. We ended up leaving, cus the take away was that I need a new phone and new plan. T mobile here I come.

My phone is 5 years old and the phone no longer holds a charge for the entire day. Now that we are…read moremore dependent on our phones that ever, it's imperative you have a device with enough juice to get you though at least 8 hours before going into low power mode. Doing research, I found shops online that you could mail your phone to and they had the best pricing. My problem with that, was being without my phone for 7-10 days. When I started looking around on yelp, many shops had great reviews, but their prices were ridiculous. You can buy a battery for $25 on eBay or Amazon, it's a 30-minute service, So anyone charging you 3 figures is ripping you off. Especially when you consider as a business, you probably buy batteries by the dozen and probably pay closer to $15 each. Service took 45 minutes, cost me $80. I didn't have to mail anything or go without my phone for a week. Honestly, I only have one knock for these guys, they don't appear to want you in the store. I would have much rather liked to take a seat and wait for my device than be booted and asked to come back in 40 minutes. Funny enough, I had just grabbed a bite, had I known I couldn't wait, I would have dropped the phone first then grabbed my bite to pass the time. Either way, they get 5 stars. The price and service were as close to flawless as you can expect.

Affordable, quick battery change for my Samsung S24. It was not lasting more than 2 hours on a full…read morecharge due to an old battery, but with the replacement my phone is as good as new. Would definitely come here again for future services.

Went to this store to help my grandmother close her 3 lines that had been open and charging her for…read more2 plus years. The woman barely speaks English and one of the team members named Hume wasn't very friendly. He didn't want to help us as soon as we explained the reason why we was there. I asked him for the phone number to call T-Mobile and he sarcastically asked if I needed him to put the numbers in the phone to dial. In the end another team member helped us and gave the token codes and passwords to the account to the service representative that we spoke to on the phone, since we had been getting the run around for a few weeks now. Glad to say the account is closed and we won't be dealing with T-Mobile anymore. Terrible experience with that rep. And terrible service for T-Mobile in the west Seattle area. Wouldn't recommend!

I came yesterday looking for a better offer to buy a phone. I like the customer service was…read morewelcoming and Innteractive. But offer was limited depending on the people you have on the line so without it, it was expensive.

This is for the customer service line, not this particular store-although their advertisements for…read moreplans are grievous in the "bait and switch" I just got off the phone with them AGAIN, (2nd time this morning) I was moved from a $30 a month plan, (by phone)to a $60 a month plan, with no better features. they no longer offer the $30 plan on the phone. Why? Why is boost only offering prices that go with REAL cell phone carriers (t-mobile, verizon, etc) while covering LESS? Customer service is non-existent. I was on hold for over 40 minutes earlier today, 20 minutes the second time. Customer service continuously spoke over me, while I was attempting to get my point across. They refused to go back to the original plan I was paying for. WHY AM I BEING CHARGED DOUBLE.

I have been a boost mobile customer for I believe a little over 16 yrs. I haven't had any issues…read morewith bill pay until around this last Christmas. Nothing but issues since. Can't call boost from your phone if disconnected, like you used to. Can't access my account because I can't get the verification txt with no service (no option for it to go to email or anything). Have had the hardest time trying to jump thru their dumb ass hoops. Had to get a new number at the start of their year because, long story short, the incompetent person in the store couldn't figure out how to change my plan and pay my bill (the 2 main things the phone store clerk should know). Did what he thought should be done... Didn't work... I finally got to talk to someone on the phone (using someone else's phone) the guy said it didn't work the way the store clerk said.The "store clerk" did something "on the phone guy" couldn't change. So after 2 hrs on the phone and so much other time, energy and effort wasted, I decided getting a whole new number was easier... Ugh I do love the service and the phones are tanks but something needs to be done about the changes that were made. There were other changes of good and bad but nothing else this irritating

I bought lightning EarPods today for my iPhone X and the quality sounds like crap. Particular the…read moremicrophone, I've never had sound issues with my previous EarPods. I returned to the kiosk to get a refund but they only accept exchanges, so I swapped it out for another lightning EarPods and it sounded the same! In short you're better off saving yourself the stress and headache by buying directly from Apple because if something should happen you have support and can get your money back!

Do NOT every buy their phone cases. The silicone one I bought looked completely filthy in 12…read moredays!!! Never had a worse case. And I've used silicone before. The employee also was unpleasant to deal with and used false examples like how "she buys new converse every 1-2 months because they get dirty."

We went there at 7:40 pm and after 10 minutes waiting, the Manager told us to go to South Center…read moremall store, because she is closing at 8:00 pm and she got another 2 people ahead of me, one of them are went to shopping and not even there and another one is waiting, per their website work schedule, we still have 20 minutes to be served, instead we systematically kicked out, we really don't want to argue and understandably they're short handed to, but, it wasn't our problem. Just saying.

I spent thirty minutes waiting to be helped and there was only one person ahead of me when I first…read morecame in. By the time I left, there were four customers suddenly "ahead of me". I was there to buy three brand new phones. I'll go to Google Fi.

For better or worse this is our go-to T-Mobile. I even have a neighbor that works here. But every…read moretime (and there have been lots of times) we never stop feeling like we are just a sales commission for the folks working here. While it's great that there are so many people standing around (and I feel bad for them for how often they are just standing around; on the other hand, they are pretty chummy with each other, to the determent of making customers feel welcome at times), on the other hand, you feel like there's a bunch of vultures waiting to pounce on you and who will get the sale? And if you don't want anything fancy their interest in you drops proportionately nor do they try very hard to give you deals or introduce anything new. So yeah, we go here, it's convenient, and we like our plan for the most part, but the experience is a bit stale.

I would give no stars if that was an option. So unethical. I had a line added on my account that i…read moredid not request nor approve. Management should be checking on this and talk to ALL EMPLOYEES! This is not okay!!!!!!!!!!! UNETHICAL!!!!!!!! UNETHICAL!!!!!!!!!!! If you end up at this store make sure to check your account after !!!!

Aggressive. Unfriendly, scared people. You don't own the sidewalk. If they have to be this rude to…read moreeveryone walking by, you had to wonder if they even have a real business in there.

I don't recommend because of my personal experience. I was never told that they go through a third…read moreparty or even given ANY information on the payment agreement that I thought was all through PHONE GUYS. Come to find out. They go through a third party(ACIMA). They charge multiple fees and charges they can't be explained when I called. I bought a phone for 500 and they were going to charge me 200 more for mysterious charges that ACIMA or phone guys could explain. I decided to just take it all back. I as a customer have the right to know the exact amount I will be paying SMH!!!