SCAMMEERRSSSSSS!!!! DO NOT GO HERE! They lock phones for no reason and when contacting support…read morethere's a man by the name of Markus that's VERY UNPROFESSIONAL AND HANGS UP ON YOU. I'm regretting going here so bad so please don't waste your time or money with this business at all! I had money on my account and they still locked my phone while I was in the middle of work, when trying to be nice didn't work they yelled at me over the phone for being upset and tried to threaten to take the phone back which is hilarious bc I have paid $1000 for my down payment and have my payments on auto pay so I have no idea what kind of scam they have going on but there is definitely something fishy here. I tried to make a complaint on this Markus guy and they laughed and told me there was nobody higher up than him and that is why I'm here making this complaint so nobody else gets effed over like me! only gave 5 stars so it'll stay on here and hopefully grab your attention before making the mistake of going here.

Aggressive. Unfriendly, scared people. You don't own the sidewalk. If they have to be this rude to…read moreeveryone walking by, you had to wonder if they even have a real business in there.

Brent was SUPER helpful! This is the first time I have called a business and an actual person…read morepicked up the phone! And he provided exceptional customer service, explained the difference in plans.

From the owner: AT&T, serving over 81 million wireless customersread more

Barry was great! Fast and affordable. No problems, great customer service. Located right outside…read moreof Max and Forever 21. Ask for Barry!

the guy said he didn't work their. would not guarantee their work they broke my phone and would not…read morefix it also with having a huge scene and they called security to get out of it. also the worst customer service I've ever seen

I was at the store with my husband to upgrade his phone. A man (Jose) came in and was being helped…read moreby the "manager" named Forrest (Jose had lost his phone and bought a new one at Apple but now needed his phone number assigned to the new phone). Forrest couldn't resolve the issue and then disappeared. The woman helping us (Fernanda), was gracious in asking the man if she could assist (Fernanda is the only person there who understands customer service!). She began to problem-solve. But then Forrest kept interrupting trying to antagonize Jose. Jose calmly explained that Fernanda was helping him. Well it turns out that when Forrest had disappeared, he called the police on Jose. For what? For having a passport? Fernanda, my husband and I were shocked and appalled. We couldn't understand why Forrest would call the police - except perhaps because Jose was Colombian per his passport. Jose did absolutely nothing. Jose was calm, patient, and seeking help from his phone company. Jose was removed from the store and without his passport. When I asked to complain, the store manager responded with aggressive bravado that he was the manager and that was it. I asked for who he reports to and he shrugged. If this is how customers are treated when seeking help, this is a sad state of affairs for AT&T. Fernanda did text a former regional person who was in the back room training people to come and assist our concerns; however, we quickly realized where Forrest learned his service manners because Elias was equally rude and stated "I believe my employee over what you and your husband have to share." I said talk to your employee right here, referencing Fernanda. His response "No, I'm good." So the moral of this story is that if you have a difficult problem, avoid Forrest at this store because he'll call the police on you!! WOW! AND I did give my info requesting a call from whomever oversees Forrest but my guess is that Elias threw my info away. Thank you, AT&T, for completely ruining my afternoon and for allowing two employees to treat customers with such disrespect and unkindness.

Great service! Customer service was outstanding I wish I remembered the young lady that helped me…read more She was so nice and happy to help!!

I spoke with them over the phone, and they told me to bring my phone in for a backup and wipe to…read moreclear a hidden bug for around $34 to $43. They said they had a Samsung system that could handle the backup and save my apps. When I arrived, the employee made me explain the situation two or three times. Once he saw he wasn't getting his way, I just handed him the phone and showed him a screenshot of the issue. His entire attitude shifted, and he completely went back on what was promised over the phone. He ran a quick scan and claimed he couldn't do anything if the bug wasn't happening right at that exact moment. We all know bugs don't appear on command without spending actual time with a device. He refused to perform the backup and wipe service I was ready to pay for, completely wasting my time after telling me to come in.

Broke my phone screen. I have used JetCity before and was…read morehappy with them but this was a bit closer. Made an online appointment but still had to give tech my data when I got there. Tech said come back at 2pm so I did but he then said come back at 2:30 so I did. Still had to wait a few more minutes. Tevh pushed insurance REALLY hard but I declined. They then dinged me 2.5% since I used CC which was $10 n that put them even moneywise with a 1 hour JetCity repair(this one was 4 hours). Oh! I was almost home n noticed S-Pen was missing so I had to drive back n got home 4+ hours from start to finish. Oh well. Hopefully I don't have to go back... FM

It's 11 am and the store is not open. No sign anything. Where are the employees? Who is responsible…read morefor this store?

Really friendly, laid back staff. No pressure sales, and overall great customer service! Would…read morerecommend this place to anyone who wants great prices for an even better service!