Needed to get a simple process done on my phone, and was told "we're not set up to do that, sorry."…read moreand suggested I go to another retailer miles away. When I told them that all they had to do was call corporate to verify my ID, all of a sudden they were "set up to do that." They didn't even bother to call corporate to see what it was until I had to tell them what to do. They get two stars because they didn't completely slag me off, and weren't openly rude.

If I could give zero stars I would. Check your bills and contract because this staff will scam you…read more They'll add accessories and protection plans on lines that are not used. T-mobile gives sales incentives to the staff for them to upsell you, and if you say no, they'll add it anyways without your knowledge or permission. Seriously sleazy people.

Paul was an amazing help,…read more He was able to get me situated all while doing 2 other task and on the phone, with everything and everyone helped accordingly. I see that being very beneficial for the company. As he was able to successfully complete everything at that moment. Never once gave me a hard time (considering I was all over the place with questions and concerns) rather gave me advice to better my options and choices. He definitely gets at 10 out of 10.

Extremely frustrating experience with this MobileOne LLC T-Mobile authorized retailer…read more I came in to add a line and was told by an employee, "RJ" (who I later learned was Robert Bailey), that I qualified for promotions that included a free line and a second phone free with qualifying trade-ins. I specifically questioned the promotion several times because I was skeptical. I was repeatedly assured that it would work with my account, so I agreed to get two phones. It didn't work as promised, and I have been paying for BOTH phones. What made the experience even worse was trying to get MobileOne to take responsibility afterward. The store sent me to a corporate T-Mobile location, where I was told the promotional information I had received was incorrect and that I needed to work with MobileOne's district manager. I then spent approximately a month calling, emailing, and texting district manager Bryan Miller without receiving a response. After giving MobileOne multiple opportunities to resolve the situation, my problem was still not resolved. I ultimately had to file a complaint with the Better Business Bureau. Based on my experience, I would strongly recommend getting every promotion and promise in writing before purchasing anything from this location and independently confirming it with T-Mobile.

Absolutely great place for phones and wireless, Ben will take care of you and get whatever you need!read more

Disappointed in their inconsistent customer service. Have been here twice for them to put screen…read moreprotectors on our Pixel 2 phones because they are REALLY GOOD at it. However, after breaking my phone and getting my replacement Pixel 3, they refused to put on my screen protector because I didn't purchase it from them. Very inconsistent with their customer service. I was literally here less than 2 weeks ago, and they had no problem doing it for me. I'm a Cricket customer, and told them that the last two times also, and it was never an issue. Today, however, it was finally an issue. Yet another reason for me to stick to Cricket Wireless.

I come by here at least 4 or 5 times a month. I send my packages here and I have internet service…read morethey offer. Its a family owned and run business and yes sometimes they slip up. Once a package didn't have enough postage so it got sent back. But people make mistakes. I always receive great service and I would come here any day over the Renton USPS.

Dropped off a package at there USPS side of the store. Now the package is gone never scanned in…read more Very suspicious business.

Fingerprint sensor no longer works, 32MP selfie cam all blurry because dust trap wasn't…read morereinstalled, half the time I put my phone in pocket, it wakes the screen by itself (I triple-checked that all my wake motions are indeed disabled), 6.7" screen decreased to 6.5" because they used cheap quality screen that doesn't go to the edge like original screen, power button doesn't wake phone 25% of time, I gotta hold power and vol buttons to reboot in order to wake the screen, totally regret coming here, very sorry to say

Worst place ever they should not be in business. They lie to customers they tell you they order…read morescreens for more money when they get them off eBay for 15$ they charge a 100$ for labor on a simple easy fix that you could watch YouTube and learn.every time I got a phone fixed there either something else didn't work they were put back together cheaply and you barely touch the screen and it cracks . Please don't be scamed go some were else !

Unusual location as he inside a INDIAN Grocery Store....in a small "room" off too far…read moreleft.......... My Pixel 7 Phone (at least 5 years old) had a 1st time problem as lint, tiny debris got into the charging port, so as I couldnt plug in my "C" cord.......... My charging port was cleaned in 10 minutes while I waited , at a fee of $40.00....... I have no other experience with "PIW" but recommend him .......

Excellent, knowledgeable service. Fair pricing, fast diagnostics and repairs…read more Will return as needed. Well worth the drive.

Great customer service. Nate was very knowledgeable and personable. He helped me find the products…read moreI needed that fit within my budget constraints.

I had Nate and he was very nice and did everything he could to help, but then he had to ask a gal…read morenamed Maia and she took him in the back for about 10 minutes and came out with a new deal she wanted me to sign with Verizon and when I didn't want to she was very rude! Verizon customer service is terrible you can't get a person on the phone so you end up going down to the store and get nothing but a sales pitch! Verizon sucks on customer service!!