This store states its closed but its still open. Ive ordered 3 times online only to have my order…read morecancelled. Is it because the employees make commision on walk ins instead of online? Such a waste of time and charging my bank. Fix your issues with your inventory. So you dont waste peoples time. Your BOPIS team is no existent:

We went in expecting to upgrade one phone but ended up doing two. I was very frustrated hearing we…read morewouldn't be getting personal guidance and assistance transferring our phones over. Instead I was without any active phone while I completed the rest of the afternoon errands and my dinner plans. The phones continue to rise in price but the service and overall value drastically decreases. I wish I would have transferred service to TMobile but now I'm in a three year contract with subpar Verizon again.

I had an iPad with a cracked screen. It was fast service at a fair price. $120 with tax. They had…read morethe glass in stock so it was a very fast turn around, a little over an hour from leaving the store until the call to come back to pick it up. It works fine. I'd use them again if needed.

I contacted before hand to make sure I can walk in, he said yes. I think I waited less than 20…read moreminutes for the repair to be finished. Super quick! Fast, friendly and efficient. 8 months later and my phone still functions properly, no glitching or anything unusual. I highly recommend Wireless Image for replacing your broken phone screens. Happy I found this place via Yelp.

Went in to get Mom a new phone. The guy that helped us was patient and helpful. She was leaving…read moreiPhone for Android and he made sure to check for other Apple products. He used her loyalty discounts to get her a free phone and to replace her Apple watch with a new tablet which was also free for only a few dollars more a month. After an awful experience at a different store this was a great surprise.

I am completely at a loss here - we were told one thing at the store, and then when we noticed our…read morebill was not correct, we called Verizon and they said we were "misinformed" by the store. The discounts and promotions we were told we would receive were completely false. We are now financing full price phones when were were told we would receive discounts. These promotions we were promised that they said would take 1-2 billing cycles to be reflected, never were. And we were also told we could not trade in our old phones because we were getting these promotions. When I went back to Verizon customer service they said the best they could do is give me a trade in credit of $100 if I sent my old phone back. This place is absolutely a deceptive business and I cannot believe they are allowed to operate while fully lying to customers. Please avoid this place at all costs!!!! We are going to be switching carriers as a result. I highly caution other customers.

Nick and Sam are the G.O.A.T. My fiance had her phone bricked by TMobile, she came in here after 6…read morehours at TMobile and wanted to switch carriers, no help or answer from anyone else. They took the time to go through all of the options to help us out, even chatting with TMobile customer service again and talking to them for us to get a transfer pin and switch carriers. Big SO to Nick, he stayed late after close to help get my fiance a working phone, up and running and transferred her number!! She's a Real Estate Agent and did not want or need to switch her #. The rest of the staff here is friendly and helpful as well, great customer service and vibes all around in here!!

Excellent customer service! Didn't expect that for this type of service. April and Brent went above…read moreand beyond to help us switch to Verizon as quickly as possible and made it a very pleasant experience. Definitely exceeded our expectations. Great location!

These guys are absolutely amazing. They're professional, fast, know what they are doing, friendly…read moreand absolutely amazing. Twice now my daughter needed help with her phone and twice they have gotten us in and out within half an hour. They got us the quote we needed for the insurance company, gave us a reasonable price, and were extremely reasonable. They were professional and knew what they were doing. I highly recommend them!!!

Formal Complaint filed with Better Business Bureau. Ill be talking to my lawyer later today. Don't…read moregive this business your money. Walked into business today. They refused to fix the failed cellphone. After a few weeks of use the $400 pixel 6 pro screen fails conveniently after the 14 day trial period and we're on vacation!

Highly recommended for any sort of cell phone repair in the Broomfield or Westminster area. I've…read morehad batteries, screens and all kinds of repairs here over the years. They also have given me preventative solutions so my son's screen doesn't get broken so much. Definitely, take your phone here for repairs.

I had a broken screen on my Thunderbolt and hadn't put insurance on it (for shame!) so the…read moresalesperson at Verizon said I should bring it here to get it fixed. I called ahead and asked about it and the guy I spoke to said it would cost $135 for parts and labor and it would take 6 hours to fix. Price was fine because the Thunderbolt is discontinued. I brought my phone in only to find out that they'd have to special order the parts and that they wouldn't be available for a week. No one had mentioned this fact in the numerous phone calls I'd made to them. They also informed me that it was REALLY going to cost $165. I put a deposit on the piece and left. A week later the part came in. The girl who works in the store called and said the guy who would fix it would be in the next day and I could bring my phone to get it fixed. My husband dropped my phone off that night so they could start work on it early the next morning. They said they'd call when it was done. A couple hours before the close of the business day, we called to see if it was ready and they said "need a couple more hours". Called later and they said "right before closing or early the next morning". It WAS done before closing, but we only found this out because we went in to find out. They'd called and left the message saying it was ready ON THE CELL PHONE THEY WERE WORKING ON! This was 27 hours later, not the six like they'd said. We paid the rest and left. We were barely outside the store when I noticed that the kickstand on the back was all bent out of shape and didn't lay flat against the phone anymore. NOW the back of the phone is COMING OFF because they bent it all to hell. In retrospect, maybe I should have just paid for a new phone at Verizon and saved myself the trouble. Complete incompetence should be avoided at all costs, even if it means paying for a new phone. I could understand the delay if they were busy but we'd never seen anyone besides ourselves in the store any time we'd been in. No excuse for destroying my phone. The broken screen was better than what it is now. DON'T BRING YOUR BUSINESS HERE! RUN AWAY!

welcomed in as soon as I entered the store! Knowledgable and patient personal !…read more I was very appreciative of their kind service . I would highly recommend this store.

This is the worst store that t-mobile has. I had received a replacement phone from another store,…read morebut was no longer wanting the replacement phone. I physically went into the store asking if I can just drop it off and have them update the status. They told me to go to UPS (as they apparently don't track inventory) to ship the phone back which I did. This was 3 weeks ago. Turns out I'm still getting charged for the replacement phone. The manager of this store hires people with LOW IQ. I highly suggest avoiding this store and finding one with employees with proper training. They don't know anything!