Went in last week, my Husband and I are finally getting rid of Comcast and decided to try TMoble…read more They were so patient, set the Internet boxes up so when we got home all we had to do was plug them in. They also set up our new phones, we always had 3 Sons that did this but they are all busy. Everthing is all hooked up and working, never been happier. It truly was easy and the two gentlemen working were wonderful.

T-Mobile provides the best service, if I call them w a technical concern. Bunch of GENIOUS'S who…read morehave tremendous product knowledge. Always so very helpful & super polite. Thus, I am w T-Mobile FOREVER!

They do not answer the phone. They take on line appointments but then do not show up. I waited 30…read moreminutes but finally gave up. Do not waster your time on this unreliable business.

Came in today to get my old phones screen fixed as well as a case and screen protector for my new…read morephone. It only took 15 minutes and the owner was very friendly. Would highly recommend CPR in Highland Park to anyone in the North Shore area.

I am one of those people who wear a watch every day. About four years ago, I had my watch battery…read morereplaced at Batteries Plus for the first time. Two years later, I went back for another replacement, since watch batteries typically last around two years. That time, the associate suggested I opt for their "KITWATCHLIFE" service, a lifetime battery replacement for that specific watch, for $21.99 plus tax. It was only about $9 more than a standard battery replacement, so I figured that if I used it just one more time, I would come out ahead. I was told all I would need to do in the future was provide my phone number. I saved my receipt, just in case. Fast forward to today, I returned for another battery replacement. The store was empty except for one associate, Samantha. At first, she seemed hesitant, not because she didn't want to honor the lifetime service, but because she was concerned about damaging an expensive watch. She mentioned that if the watch was worth more than $150, they might instead offer to refund the lifetime service fee or transfer it to a different watch. I told her the battery had already been replaced twice there without issue. She decided to proceed and, to my surprise, replaced the battery in just a few minutes, much faster than previous visits. In the end, I definitely got my money's worth. If you have a watch that isn't particularly expensive, I think this is a good program to consider at Batteries Plus. Just be aware that some staff might be cautious if your watch is on the pricier side.

I broke my phone and the screen was cracked and they fixed it in 1hr 30 mins. Come here if you want…read morequality repairs in small timepieces.

5 stars for Mark who works here... very helpful and fun! Brought my two year old with me and he got…read moreus done quick and entertained my son! Win win!! Thanks Mark!!! Verizon in Randhurst plaza !

Stopped in to have my tablet looked at. I was greeted right away. They found that the SIM card on…read moremy tablet was shot. They changed it out right away and then reset my tablet to original format so it would work again. While that was going on I inquired about new phones for me and me wife. They asked a few questions and then made a perfect recommendation for me. I just need to get back there and buy the new phones. They have exceptional customer service.

Andy and Jennifer are AMAZING !!! They were about and beyond to help us. We ran to a couple of…read moreproblems but they reassured us and helped us through it. The store closed at 9pm and my family and I left the store past 10pm, not once we heard a complain from them, both were very engaging and always with a smile, I can't say enough about our tonight experience at Verizon at Mount Prospect (on Rand & Mt Prospect RD) . If you need to switch phone companies (like I did) please do your self a favor and come visit Andy and Jenn

Jose helped us this evening. Went above and beyond with helping resolve a past issue that we were…read morepreviously led to believe was taken care of. He was patient and found ways to help with our monthly plan. We will be going back for his help with our next upgrade.

Very helpful and competent. Good people to do business with. They were VERY helpful to me when I…read moreneeded to install a new SIM card and switch carriers.

Great people great, phone service. It is very interesting that the phone company is not in a good…read moreposition to help others out and make them change too quickly because quicker has a very good service that is putting their mind appreciating what is going on with my service that I have.

Here is the revised Yelp version with the company and watch brand names removed:…read more **No to Jules -- YES!!!! to Alexa and Rachel.** Alexa and Rachel are wonderful representatives of this jeweler: helpful, sincere, professional, and welcoming. My experience with Jules was the opposite. That is my opinion. Accept it or disregard it. I will buy here in the future **BECAUSE of Alexa and Rachel, DESPITE my interactions with Jules.** I visited the Highland Park location to have four luxury watches sized, timed, function-tested, and assessed for possible service. The store is an authorized dealer for two of the brands. I clearly explained that the watches had been purchased through reputable secondary-market sources and that I was **not** requesting formal authentication or a certificate. I simply wanted an experienced professional to examine them and tell me whether anything appeared obviously wrong. The first person I spoke with understood the distinction. She appropriately explained that official authentication would require sending the watches through service, but said they could size them, time them, and give them a general examination. When I called again to confirm that the appropriate staff would be available, Jules repeatedly interrupted me and sternly emphasized that they would not tell me the watches were "authentic." I was not asking them to do that. When I arrived, Rachel greeted me and listened to what I was requesting. Jules then called out from across the counter that she had **"ALREADY EXPLAINED WHAT THEY WOULD DO--SIZE AND TIME!"** That was unnecessary, unprofessional, and embarrassing. Rachel took over and handled the situation appropriately. Alexa later assisted with the sizing. Both clearly reiterated that the store could not certify authenticity, which I completely understood, but they also gave the watches a professional look and said they did not see anything that immediately caused concern. That is all I had requested. Spotting something obviously wrong is not the same as formally certifying authenticity. Asking for one is not demanding the other. If an authorized luxury-watch dealer cannot recognize an obvious concern while handling and sizing a watch, then both the dealer and the customer have a larger problem. A relationship with a jeweler **IS A RELATIONSHIP.** It is built, cultivated, and curated over time. Every interaction either strengthens that relationship or erodes it. Luxury retailers should remember that they do not know what a customer may purchase, trade, service, or recommend in the future. The long view matters more than proving who is "right" or who is in charge. I sincerely hope this feedback is shared with Jules constructively. This is not written merely to embarrass or criticize her. If management believes my perspective has value, I hope she is given the opportunity to hear it, reflect on it, and learn from it. Everyone can have a poor interaction or an off day. What matters is what someone does with the feedback. Alexa and Rachel understood the distinction and represented the store exceptionally well. They are the reason I would return.

We have been customers for the past 16 years and not only have we purchased Rolex and Cartier…read morewatches there, but I've also had many watches serviced there. We have also recommended this place to our siblings & friends and they have purchased from them and I will no longer do so. I had purchased a pre-owned Rolex last year out of state and we wanted to get it serviced. But. They refused to do it! The watchmaker "heard" and called the lady at the front desk to tell her to tell me that they wouldn't service my watch. There is technically nothing wrong with the watch however because it was bought used and not CPO so we don't know when the last time it was serviced. The watch is approximately 20 years old. (we did get box & papers with it ) They always say you should get it serviced every 8 to 10 years so since we have no clue, when was the last service, I brought it in to be serviced. I think they didn't want work on it because it was a watch that was purchased outside of their store. Because I really don't understand why they would turn me away. I'm a loyal customer bringing in a Rolex to be serviced but not anymore. I am stunned. Awful customer service!