Gia the store manager is a pompous and power wielding person who should be stripped of all of managerial responsibilities ASAP. Lazy and unwilling to help a customer with a billing issue because she doesn't "want the hit to her stores profits." Her employee even said a Firstnet customer is not supposed to have activation fees. Selfish and not a company player. Go elsewhere. the store might be beautiful, but the staff is incompetent and doesn't care. When I told the sales associate I was going to be writing this review he laughed and said whatever our reviews are terrible anyway. They have got to be kidding me..... Should they just show people a map to Verizon or T-Mobile if this is what they consider "SERVICE." read more

I've been there a few times, and received very great service from Minh! The last time there, I asked a billing communications question to a young person with black curly hair, and colored contacts. He had an incredible attitude problem, and talked down to me, and just told me to contact customer service. His next response was "I don't have a magic button that can fix that." When I told him I didn't understand he finally said, that they are just salespeople, and can't fix anything related to the billing communications (which a bunch of BS because other AT&T stores have helped me with more than just sales questions). The person should be fired for that attitude. read more

We went into the AT&T store at the Burlington Mall as new customers. We worked with Minh. He was very helpful, knowledgeable, and patient. We were switching over 4 phones, had to unfreeze our credit, just so many little things, so it did take a long time, but Minh was friendly, patient, and easygoing the whole time. We left with great new phones, and a great price. read more

Went in store to replace a tempered glass screen-protector, which I bought at this specific location. the newest employee, Warren couldn't find the product I purchased at their location on his tablet. I was able to go into my at&t app and show Warren I purchased the product here. He became flustered and let me know he couldn't find it on his end and there was nothing he could do to resolve the issue. It appears Warren does not have any customer service experience or social skills. Would not recommend this location as they do not train their new employees, and to avoid Warren's Incompetence. read more

I wanted to inform you about a fraud that happened to us at this store. They sold me an iPhone 14 Plus for $15 per month. I now see a Protect Advantage fee on my bill. The amount is $ 17 per month, which means I must pay more than double what I was told. I am trying to remember the name of the staff member who provided the upgrade service and was working with us, but I will find out and repeat this information with his exact name till this issue gets solved. I was never offered the option to include or not include the Protect Advantage, and now, thinking back at how this staff was rude and short with my wife and me, I see the racist traits in his behavior. I will follow this until the branch manager fixes this issue or I call the higher authorities. read more

AT&T Store - Mobile Phones Near Me - Burlington, Massachusetts

I want to give a shout out to Allen. I don't know his last name. Recently I added my parents to my plan and joined first net. (ER nurse) this man was patient with my parents questions and mine. There was a glitch getting on to first net through AT&T. I went back. Allen was able to talk to technical support on my behalf and get my phone working. He is an amazing individual, kind, and he really listens to you. So thank you Allen. I hope you hear about this review. I hope you get some sort of bonus points. I'll be coming back to find you for additional phone lines when my daughter is older. read more

I had an issue with a cell phone that I returned in January as part of a upgrade. I was told by ATT support to go to the store and talk to the Manager (Ebony). The manager told me to come see her but when I did she was never there, happened twice. She had my cell number but never called back or returned my calls. FYI if you want a iphone go to the apple store not the ATT store. The Apple store is awesome to deal with. read more

This place needs a complete staff overhaul. You walk in and wait while the staff is sitting around playing with their phones, texting and whatever else. They basically treat it like a hangout. There usually at least 4/5 people in the store 4 people sitting around, one person helping a customer. When you finally do get assistance whenever that may be, it usually feels like you are wasting their time and they would rather be texting on their phones. read more

The staff is rude and impatient. I was in the store less than 3 minutes and he asked me twice if I was ready to check out. After I told him I need more time, he lost patient and told me there is limited number of customers could stay due to COVID, and I should leave if I am not buying. I just left, and really had no interest to shopping here any more. read more

Everyone in this store was incredibly helpful when we came in to upgrade/trade up our phones. In particular Alan went the extra mile in helping my daughter who was about to travel abroad by coming in early (iPhone 14 launch day) to get her set up and off to the airport with her new phone all set up. After a couple weeks my wife and I returned to the store to turn in our old phones for the trade in. James and Andrew also stepped up to make the experience pleasant, personable and painless. Again the staff was so helpful and fun to work with. Thanks for the great experience. Often times it can be a chore to deal with the big corporate cell phone service stores. That was not the case at the ATT store in the Burlington Mall. read more

I wish I could give a ZERO RATING for this store and the people that work here. Had the WORST experience ever. The employees here(especially that one guy I dont know his name) they don't even know the basics of how customer service works. They are just a bunch of RUDE people. STAY AWAY from this store. I did not expect this kind of treatment from you for your own customers. SHAME ON YOU ATT. All we wanted was information on promotions & deals that ATT is offering as I was planning on paying off my phone and upgrading the service. The representative in the store started with whats your number, whats your ATT account. I gave him my ATT phone number, told him specifically that I am not the owner of the account, just a member and this guy just starts yelling at us saying that we are violating some policy of theirs and they cannot give any information about the account. I told him I don't want any information about the account, all I am asking is just deals & promotions that ATT is offering right now. He raised his voice on us, insulted us, accused us of policy violation which FYI ATT we did not even attempt to do, never wanted to do. PLEASE TEACH SOME BASICS TO YOUR EMPLOYEES AND LEARN TO VALUE YOUR CUSTOMERS. I was skeptical about switching from ATT before I went to the store but after coming out of the store I was confident that I want to switch. If this is the kind of PATHETIC SERVICE you are offering, then goodbye! read more

Here for a prepaid card for my friend who is visiting a week, we specifically said that multiple times. 2 weeks later, im here because my friend got charged again. Staff said because we set up auto pay and we should cancel it. Well we asked at least four times if we need to come back and cancel it and they said no we dont. Now i have to ask my friend to make a international call to the customer service because it has to be the person who has the account. This is just the epitome of shitty customer service. read more

AVOID THIS LOCATION. Completely inept! The people in this store from the management on down were completely incompetent. Went in to upgrade both of my kids phones, that was it! Told them specifically don't change anything else! They gave me inaccurate plan information, changed my plan, merged two of my accounts that I specifically told them not to, never properly credited my account for the trade-ins and were useless in resolving any of the issues later. Couldn't even get management to call me back! Went to the Malden store and they resolved my issues in less than 30 minutes. Go to Malden! read more

Worst customer service at this location! Been with AT&T for over 16 years and because of the manager and one employee at the Burlington location, I'm going to TMobile. Save yourself a lot of aggravation and go to a different location. read more

Awful customer service, I am still waiting for my phone, no one knows what is going on there, this is the worst store by far can't get through the phone, if you go to the store you hav esto wait over one hour for help, I called the 800 number and they can't find my order so no one can help! read more

While the customer service seemed effective and helpful on the day of purchasing my phone; receiving my first bill told a different story. I was slammed with additional charges, never discussed in signing up with ATT. An activation fee that I was told I paid in store. Insurance that I specifically had asked not to have . An additional $10 per month because their incentive for autopay takes 2-3 months to go into effect and is not retroactive. The lack of knowledge regarding the service representatives have regarding their product is embarrassing. I wouldn't expect such disregard for others from such a large company. I would have loved to return my phone and cancel service, but, of course my bill didn't arrive until after their 14 day policy. Convenient. I recommend steering clear of this establishment if you like honest answers and value your pay check. read more

Went in to the store to upgrade my sons phone where I was greeted by Francis a store rep his service was polite and professional I would recommend working with him! read more

The manager doesn't know what he's talking about. I told him I'm supposed to be receiving my 22% off the monthly bill from work he tells me they got rid of that. Guess what they didn't. read more

We met JAYS in A T &T store in Burlington mall . It was amazing to have him with us and he was polite and professional and helped in all our queries. He has great understanding of customer needs and not only he helped with our problems but explained all the new plans . He was calm and very attentive and let us choose the best phones and plans . He is a very talented young professional who will be a great asset for any organization and wish him all the best . read more

I went today in to get clarification on a deal/promotion that was promised to the account holder on my family plan since it didn't seem like our plan actually qualified for said promotion. I guess the account holder, my father, had been there recently because when I brought up the issue that needed to be clarified the guy who checked in me, Jay or something...tall kid dark hair, told me within 30 seconds. "I dealt with your father yesterday and he was happy so I feel like you're only in here to cause a scene, I don't remember what was said two months ago (when the deal was made/promised) so if you want to talk to my manager just go right ahead." and that's putting it nicely... I had barely said a word to him and he already brushed me off, luckily Steve actually paid attention to what I was talking about and identified the issue that needed clarification and which actually was a problem. Of course, Jay suddenly remembered the finest details of the conversation in November when it was convenient to him, even though he literally told me he "doesn't remember what was said" moments before. The problem is not taken care of and is still being resolved, not sure what warranted such a hostile response from someone I've never spoken to in my life. I don't care about things like this usually but this was brazen enough to warrant this especially because there is an issue with the account and the way it was setup. At least Steve did his best as we're still trying to resolve the issue. read more

We went to AT&T at Burlington Mall bc when we upgraded a phone, they accidentally added a new line. We never wanted a new line. Called customer service and said we had to go in person to cancel the line. Was greeted at the front and was told that we couldn't be helped by another representative. They made us sit and wait until our representative from last visit was available. It was a simple cancel a line and they didn't bother helping. The other representatives sat watching and waiting around. When our representative came over, he said oh, I don't know why the others couldn't help you with that. Never come here if you actually need help. You'll be waiting around for something so simple. read more

Horrible experience. These people have no clue what they are doing. Actually told me they didn't care to keep me as a customer. Really??? Simple transaction to port over from tracphone. They actually said I should go to T mobile. Wow!!! The worst experience ever. read more

Long wait. a lot of the management and sales force just stand by watching. The corporate store and the outlet store seem painstakingly similar. Mgr wouldn't help me pay my bill :/ read more

A rep from this store told me to my face that AT&T now requires the iPhone 6 be purchased with mobile protection pack "insurance" for $9.99/month. He said I can call and cancel anytime after I leave the store. I confirmed today with a supervisor rep at AT&T (#611) that this is false. I received a credit on my bill for the trouble. read more

Place is a rip off, I came in to buy an iPhone in person bc they wouldn't let me buy online and forced me to. Then the sales person ripped me off, selling me new chargers and a car charger saying it fits my new iPhone. It doesn't. Now I have all these accessories that don't even fit. 0 out of 10, don't buy from these snake oil sales people read more

It sounds like a class action suit needs to be filed against ATT. I went in to this store to upgrade a phone. Left there having been convinced to upgrade both phones on my plan and to sign up for direct TV because it would save me money. Great. They have sense canceled the install for Direct TV twice already and yesterday I discovered that my bill was double what it's supposed to be. Apparently someone at the store singed me up for an iPad mini with a data plan which I was paying for and additional data services which I did not agree to. Tried calling the store but no answer. Spent two hours on the phone with ATT being transferred from dept. to dept only to be told I needed to call back another day when the fraud dept is open. A complete nightmare. This store should be shut down and its employees prosecuted for fraud. read more

I went for porting my mobile phone to AT&T. After that, they tried to sell Direct TV. I mentioned that I need some time to decide and they said they will setup a no obligation appointment . Instead, they signed me up and setup an installation appointment . This is grossly unfair. I have called AT&T and after going through multiple representatives I thought I cancelled it. However, the moment I was done with the call, I got a mail confirming the service ! I am going to call them one more time and then straight to office of Attorney General read more

I cancelled my phone service with AT&T 4 months ago because they sold me a bundle of services which I could not use. I was being charged over $100/month for two tablets that were not used and I was told 4 months ago that I did not even need to return the tablets. After 4 months of back and forth on the phone with customer "disservice" I was told today that SOMEONE FORGOT TO PUSH THAT BUTTON. So I asked for a refund for the services which were not used but I had paid for. They told me they could not refund any money and I would also be charged an early termination fee, for a bundle of services that were not available in my location. BUYER BEWARE OF AT&T Especially at the Burlington, MA store. read more

So I wanted to buy an Iphone but the pain of switching carriers, the hassle, the agnozing plans, deals, salespeople....ughh my head hurt just thinking about it! So I called this store which happened to be close to my work and talked to a sales guy. Nice enough guy, answered my questions and told m to come in and ask for him. Name was Dennis. I went in that afternoon and he was right there, no wait, no line...showed me a plan, showed me the Iphone, suddenly, the clouds opened, the fog lifted, angels wept...it dawned on me. This was the easiest most satisfying cell phone buying experience I had ever had! It was unreal! I was in and out of the store in 40 minutes and was signed up, phone turned on the whole thing. Awesome and easy! So if you are looking to do this as well without hassle...pay a visit to this store and ask for Dennis! You may have a moment like this as well! read more

Never go this place again. We bought a SIM card from here Phone never work and they just charge you first. No way to get credit back. They just repeated said impossible. What a terrible experience. Don't go this place. No!NO!NO! read more

We were working with Reed who made everything seem so easy. We spent over an hour there looking at all our options. We almost left but he offered to throw in a free Firestick even if we couldn't get the Direct Tv service because of our area. So we agreed. He said we could pick it up the following week. So we signed up and the Direct TV worked out. My husband went back for the stick and Reed said that his manager was on vacation. He said he will call us when the other manager came in. We received no call. Then I went back and left a message to call me about his empty promise and that I wanted to cancel. It's been three weeks and we haven't heard anything. I've been telling everyone about our experience because it just seems like an old school salesman experience. We're chasing him for something he promised. We should have known because I had a bad experience a year ago at the same store with another person who billed us all wrong than what was agreed upon at the store. And like the other reviews, It's only been three weeks and I've been billed twice and it's more than the plan. Ridiculous. read more

I agree with Matt L. Dennis made my recent purchase the easiest, simplest, and most painless cell phone purchase.

Great and fast service. Thank you Anthony. I went, posed my issue and got a solution right away. The staff made the most possible to give me the best value. read more

If i could give a negative rating for this store I would. They were very nice when i was spending 2000 dollars to buy phones through them and switching from verizon to att but they HAVE NO knowledge on actually porting you. The phones were not activated till I spent so much time with phone representatives . THE BILL IS NOT EXPLAINED right at all. No one told me about activation charges or that my employer discount will not be applied till 3 months which cost me 120$ more was slammed with all sorts of charges that were not explained. It was too late to return the phones as the bill is not available till later. Avoid this store totally and buy online or even better stick to verizon. HATE THIS Store. read more

This store could not have treated me worse. Am leaving AT&T as a customer after over 20 years having them as my wireless carrier. Decent customer service is just not that hard. Besides the fact that they lied to make a sale they refused to correct it. Went in three times to try and resolve the problem. Was always told something different after a long wait. First time they said "sorry but you are going to have to keep that line for a year before you can cancel it". I waited a year and paid them and then they said "it's too late for us to correct this". Each time I was sent away saying I had to call customer care. When I call customer care they say I need to go into the store. Last time I went in I asked to see the manager and was told he was too busy. Don't do business with them. They don't give you a straight story and then stonewall you instead of fixing the problem. read more

DO not go here!! the salesman was a double talking and was jumpy about telling me the final price and billing. I had a bad feeling but left the store with the phones anyway. today I got my bill and the instinct was correct : $318. I have been on the phone all morning trying to figure out true answer. should have went to Verizon. read more

Dont go here! I went to the ATT store in the burlington Mall last night and had such a terrible experience.I had trouble finding an employee when I first walked in and had mistaken a customer for the employee because he was standing and the employee was hunched over his phone texting while it was charging in a couch. Once he noticed me he got up and listened for about 3 minutes while I explained my issue. We decided we would change my plan to unlimited and it would cost about $70 w/auto pay. Now, EVERY. SINGLE. QUESTION. I asked, he would click one thing on the ipad (work computer), i'd watch it instantly load to the next page, yet he'd put it down and start texting on his personal phone. This went on for about 20 minutes (prob. a 3 min job). It finally ended with me reminding him I wanted to do autopay. He said sure, picked up his phone and started texting again...then after a minute. he said, i'm sorry what did you want again? I told him autopay, he said get your credit-card, i took it out immediately, and I waited 5 minutes for him to look up from his phone (i thought he was lookin at the ipad) and then he said "oh I can take your card now, i've been ready". Clearly if he was ready he'd had seen it in my hand ready to hand to him for 5 min. I mean, I even pulled out my phone to browse online while I waited, that's how bad it was. Also, the deal was BS. I looked online and the plan stated i was going to be charged $130 one time, then $98 montly. thats 30 more a month plus the initial 130...thats crazy. exactly the OPPOSITE of what I went there for. It already took me several months to get off my butt and stop overpaying for 2gb of data ($70 a month), just to deal with this guy and get screwed even more. So unhappy. read more

Totally mislead by the store on the new AT&T digital life. Asked questions about costs and commitments and was told by the staff at this store that beyond the monthly charge there were none. When the equipment failed to be deliver I called AT&T and am so glad I did because I found out about charges that I had been mislead on. Immediately cancelled the service. I think honesty about costs is important to a consumer and I am highly disappointed in the Burlington Ma store was deceptive. I won't go there again and won't recommend them in the future. read more

I was very disappointed by the service here. I waited 15 minutes and then decided to leave. There was only 1 customer in the store. There was a free associate who was doing something at the register without a customer there. He asked me to wait a few minutes...after about 15 I left. read more

very disappointed services! I wanted to return an iPhone recently bought at AT&T online. Still in the original shipping box. Unopened. Called customer services and was assured that I can go to any local AT&T store for a quick return. Also no restocking fee as long as the iPhone box is not opened. However, when I went to this store, the salesperson and the manager insisted that a restocking fee have to be applied before they can accept the return. When asked why this is different from what the customer services said, the store manager rudely replied that the customer services was wrong. It's their policy that all returns have to pay a restocking charge,and that their computer system does not allow the processing without restocking charge. When I said I wanted to check with customer services, the manager became impatient. "Go to return the phone to the customer services if they waive the restocking fee. We're different stores. The most we can do is to offer an exchange if you got it here." I ended up leaving the store without returning the phone. But I know if there is a next time, I definitely will not come here. read more