T-Mobile

This store is a scam. 1. They never tell all the charges…read moreyou will get at the end 2. The don't say twice the same thing. Any time you ask the same question they provide different answer. 3. They don't honor what they agreed to Be careful when you deal with this place.

I don't like that you have to walk in and see a line. If you don't know to sign in and get in line,…read moreyou get lost because you're eager to jump in that line. Here you sign in first and then get in the lin or sit to be called.. That's why places like this they have to be watching the door and working really hard to get you on that list because you wait for a while and someone else comes in after you and gets served before you, that could start a spiral of contempt. I was helped after a very long wait. And when I left I still had to call back to Verizon and get my plan and activation of my account and my device turned on. I waited a couple days before use of that device to find out that it wasn't activated and then my plan not being started is a major fail. You got to find out when people walk in what it is that they want. Then queue them according to that. Letting people sit for a long time and wait is a horrible plan for customer service.

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AT&T Store

1.9(46 reviews)

0.0 mi

We met JAYS in A T &T store in Burlington mall . It was amazing to have him with us and he was…read morepolite and professional and helped in all our queries. He has great understanding of customer needs and not only he helped with our problems but explained all the new plans . He was calm and very attentive and let us choose the best phones and plans . He is a very talented young professional who will be a great asset for any organization and wish him all the best .

I was in the xfinity store when the store manager from AT&T came in angrily asking to speak to a…read moremanager. He accused an Xfinity employee of calling his employees liars. He was very unprofessional. His issues should have been addressed privately instead of in front of a store full of customers. Xfinity employee handled the situation quickly and efficiently. I will continue to give them my business.

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Apple Burlington

2.5(179 reviews)

0.0 mi

I visited the Apple Store in Burlington, MA 7/20/26 to ask a few questions relative to my new…read moreApple watch. The service I received was abominable. The clerk did her best to make me feel like an idiot. I simply walked out and swear that I shall never ever return to this store without an apology from them. I assume that reviews are read so I shall leave it here for them to respond.

My phone was completely locked down. I called AT&T for help they were extremely rude. I raced on…read moremy lunch hour to the Apple store at the Burlington Mall. I wondered in with no appointment just frustration that I could even do a reset. There was a lovely lady that quickly asked if I needed any help. Her name was Deb and had just started at the store 3 days ago. In a minute she had my iPhone up and running. She took all the stress I was experiencing and relieved it in no time. I would highly recommend Deb as she was extremely attentive, understanding, kind and such an unexpected pleasant experience. The store should be grateful to have such a beautiful, special lady. A true asset. She was my angel today! Maria

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Verizon

2.3(50 reviews)

0.0 mi

Excellent service, plenty of staff on hand, good organization, Romuelo did a great job setting up…read moremy SIM card.

Josh at the store is the most unprofessional person and he is rude and unknowledgeable. He refused…read morehelp from his colleagues and he refused letting his colleagues to help us. I wish I could give this Verizon store zero stars. The manager was particularly rude and racist on his colleagues. Spent hours with Josh ended nothing. When we asked another staff at store for help, the manager came out and told us he can not help us and the manager sent us back to Josh. But Josh knew nothing about the business. We have to went to another Verizon store and have our phone port in within 20 minutes instead of 4 hours at Burlington store. So please avoid Burlington store if you can, go to reading store.

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Fix ‘N Repair

4.6(20 reviews)

7.4 mi

iPad took an unfortunate tumble and the screen cracked on the bottom... Went to Fix 'N Repair's…read morewebsite and reached out for a quote. The process was super easy; complete the form by selecting the repair option (more on that to come), what device you have, what is wrong with it, your contact information, and how you'd like to be contacted. The repair options are to either visit the store or a come-to-you service which is unique, convenient, and a great option that sets them apart from other companies. And the at your door service does not have any hidden or extra fees! They are very responsive and quick to get in touch once you submit the form. I reached out during business hours and got a response immediately! I really liked that they asked how to contact - via call, text, or email. I needed my iPad, 9th gen fixed. It was quoted at $119 (+tax). I opted for the come to you service. It said online they have a van and do the repairs that way, however they reached out to see if I was okay with a pick up/drop off instead. That made no difference to me. They were very communicative throughout the process. It was very easy to schedule an appointment and I was able to have them complete repairs the next day! They did a great job with the repair - it looks brand new and you can't tell that there was an accident in the first place! They also asked if I wanted to add a screen protector which I appreciated as I would prefer not to break my screen again. They charged $20 for the protector and application, which I thought was reasonable and worth it for me not to have to mess with putting it on myself. Since I had a case already, I did not need one but they sell cases and accessories too. I highly recommend checking out Fix 'N Repair if you are in Wakefield or surrounding towns. Again, it was super quick and easy, great service, and a job well done!!

Price was lower than any competitor. Communications were excellent, the repairs were quick and…read moreprofessional. Highly recommended.

Before!!

After - like brand new!!

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After - like brand new!!

AT&T Store

1.7(10 reviews)

0.2 mi

Leonardo was the gentleman who helped me, and then his lovely manager who helped him. They took…read morereally good care of me. I'm a shopkeeper. I own an independent health food store. I appreciate real customer service. I don't just mean smiling and saying "have a nice day." I mean, knowing your stuff. I mean, sending me down to the Apple Store to maybe buy a phone there because the Apple Store can help me with something you can't. I mean, letting me use your personal cell phone for some two-factor authentication. I did end up buying the phone there.

I had excellent service from one of the associates at the AT&T store. She was very patient and…read morehelped untangle many issues with my account after I had ordered a few new iPhone 17 Pro Max is due to their astonishing trade-in deal.

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Freedom Communications

3.3(19 reviews)

5.5 mi

•$$$$

Just don't go there. This place is a scam. You'll get a…read moredouble bill for if you don't pay attention. If you pay attention then you'll realize that you wasted your time and already signed up or ported your lines. Lots of hidden fees and mandatory junk that they are trying to sell. Just save your time and don't ever go to this store. I don't recommend this place.

Buyer beware. My wife and I went in to upgrade her Blackberry Curve to the new Bold that was just…read morereleased. We looked it up online prior to going in and saw that it would cost $199.99 [I had also upgraded my device at the same price just days prior]. When we got to the store the clerk told us it would cost $249.99. We disputed this price, they showed us a screen and did little to try and resolve the issue for us, taking the stance of "it is what it says it is [on the screen]." Needless to say, we left the store and just went through ordering the new phone online....at $199.99 At worst, they were trying to charge extra fees to pad their own back pocket, at best they were inept and couldn't figure out how to get the proper price. Either way, I'd avoid this store and just do your business online or go to a REAL Verizon store.

Verizon

3.7(9 reviews)

2.9 mi

I was scammed!!! Free phone? Bullshit!!! I was charged $636 for bogus charges. First bill was…read moresupposed to be $65, but was $298! I complained so hard that they gave me back $425. Now my bill is $174!!! What lying bastards!!! Verizon signal also sucks! Have experienced 3 different spots with no signal!!! T-Mobile is much better!!! I'm going back after 90 days are up.

Verizon Saturday morning customer service is TERRIBLE!!! Told guy I didn't buy my refurbished…read more(15)iPhone from VERIZON, so he lied to me about my VERIZON account, & said he couldn't transfer my old number to new iPhone!!!!! Called Verizon mobile FROM HOME & THEY SAID ACCOUNT IS FINE. Do not trust THIS LOCATION!!! Horrible customer service!

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3 reviews that are not currently recommended

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Mabel A.

6 years ago

I was at 75 Middlesex Turnpike Burlington, Ma T-Mobile store yesterday because I needed technical help with my phone. I walked in and there were two Michaels. The younger Michael was helping me but the older Michael kept interfered our conversation ( the older Michael did not show respect for the younger Michael and the younger Michael helped me before and was perfectly capable to answer my questions). The older Michael kept telling me to go down the mall to the next T-Mobile store and they will help me there. I continued to ask questions and asked the younger Michael to show me how to do it so I don't need to go back again when the same technical problem occur and finally the older Michael told me to call 911. I asked to speak to the store manager and was waiting outside her office when the younger Michael walked into to her office behind close door. By the time Kerry, the store manger came out to see me, her face was red and she looked angry and I thought she was going to pushed me out the store. My observation was correct, she refused to listen to my side of the story, walked backed to her office and called the Burlington Mall security. Is this how T-Mobile trained their store manager to behave when their staffs are not treating their customers with respect??? Two security guards and their manager came and the manager of the mall told me their accusations were that I did not wear my face mask and did not keep a safe distance from others while saying that the mall manager could see that I had my face mask right in front of my nose. I was outside the store calling T-Mobile customer service when another older Asian woman dropped by but the younger Michael would not let her inside the store, he spoke to her outside the store and she walked away. I am a 73 years old Chinese American, retired and had worked 42 years as a Registered nurse. This virus kills more older people than the younger ones and do you think I would go into any stores without my face mask on? They also told the mall manager that they were "scare" of me and would not allowed me to go back to the store again!!! I weight 110 pounds and have severe arthritic hands. This does remind me of the Civil Rights movement in the 1960's. I was going to tell them to get the dogs and the water hoses, too! Remember before cell phone to be the eyes and we knew that most the Black men were murdered by our policemen and they ALL said the code words that, "they were SCARED". After the encountered at my T-Mobile store at 75 Middlesex Turnpike, Burlington Ma that I have for the last 6 years and had NEVER EVER gave them any troubles. I am really really disappointed! T-Mobile hires the staffs to represent the T-Mobile Corporation and the staffs remind me the people that assaulted on our Capital last Wednesday, January 6th. Can T-Mobile train their staffs BETTER and DO better? read more

John F.

3 years ago

T-mobile is a scam if you signed up for a free phone promo in the last 2 years. There is a good chance that they added it to your plan and started charging you for a phone that was on your plan. T-Mobile is now changing there terms and conditions so you can't file a class action lawsuit with them they are now going to be able to sweep crimes and accusations under the rug without you knowing. By signing you u for a free phone then making you pay for it makes it look like more people on signing onto T-Mobile artificially driving up there market value. T mobile also refuse to print contracts or terms and conditions when you sign up. You have to agree and sign everything on there website. The same website the have access to change whenever they please. That means they can change your plan,terms, and contract all without your knowledge or permission read more

A T.

11 years ago

Great service, great products! Got my 50$ Unlimited plan there months ago, and enjoy it most of the time. Yes, the network is not as present as Verizon. But when they are, everything is contract-free and unlimited: data, text, talk. Unparalleled offer, so so worth with the occasional no coverage spots. No contract - so little risk in trying. If it doesnt work for you, and a FREE booster or WIFI Calling does not fix it, you can leave any time. Try to beat that with any other carrier - its impossible! read more

T-Mobile - mobilephones - Updated August 2026

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