HORRIBLE!!!! I waited close to an hour today and then was told they WOULD NOT honor the arrangement customer service had set up with them this morning. They would only honor it if I agreed to be on the Next program. What?!!! If I wanted to be on the Next program I would ask for it!!! I hate AT&T! They have the WORST customer service of any company I have dealt with in my life! read more

Very BAD CUSTOMER SERVICE ! Hungry money , like Greedy customer money , Got mad when customer say GOODBYE Cheated , not honest service like they are said ! read more

Wonderful AT&T location, the service was amazing. They were able to solve all of my issues and I was in and out in no time. Definitely recommend. read more

After starting my new business I have had so many headaches and sleepless nights dealing with customer service. I recently visited the AT&T store in Cary and was placed with Jarrod. After speaking with him I realized he was the consultant who helped me last year when my phone was stolen while I was on my honeymoon. He has been so wonderful!! He helped by creating a new plan for my phone, and helped with a WiFi issue I've been dealing with for over a month. He took his time and was very patient with me. He definitely went above and behind to fix all of my business and personal phone problems. read more

Usually going into an AT&T store, or even calling can be a nightmare. We have had major troubles with our bills for about 8 months (due to switching to the next plan) and we could never get anyone to explain why our bill is never what they said it would be. So we decided, we will try again. As soon as we walked in we were immediately greeted by Michael. We explained to him about our billing issues and he immediately asked us to have a seat. We were with him for over an hour and a half; and about 15 minutes even passed closing. He never seemed annoyed once. He went through every billing cycle with us, and actually fixed our plan to a better GB for LESS! Needless to say it was the best experience so far, and we got his business card and will only use him moving forward. Thank you for the excellent customer service Michael. read more

John has been most helpful. Came in with my GF to put her on my plan with an iPhone. I was expecting a long and annoying process, but he has made it easy and enjoyable. AT&T should be glad they have him on their team. read more

Lisa Lee was so awesome. I asked a lot of questions and she didn't seem irritated, she helped me set up my accounts, the AT&T app and Plenti. She was polite and there wasn't awkward silence because she kept up conversation! She also sold me this beautiful sparkly case. I probably shouldn't have spent so much on a case but she was so convincing how could I say no ! Happy to join the AT&T family read more

I have been a loyal AT&T customer for 10+ years. Today (8/12/19) we went into this AT&T store to look into upgrading her phone and possibly myself joining her plan as well. The sales rep we worked with was Ian. We informed him immediately all we wanted to do today was price phones and plans to get some ideas. We have done this a few times in the past few weeks and every time we were harrassed and pressured into signing up for their U-Verse cable and internet package. After repeated attempts to tell them we had no interest as we are happy with our no contract services with Spectrum, Ian decided to include those services in our quotes anyways. When I told him again we were not interested he began to become defensive and condescending. We had asked him just to focus on the phones and he refused and would not drop the cable and internet packages. He told us we were WRONG about the services we have through Spectrum. We ended up rushing out and going to Sprint instead who I have my phone plan through. long story short we got new phones with Sprint instead. If it weren't for Ian being extremely rude and condescending and pushing services we repeatedly declined we would most likely have gotten our new phones with AT&T. They lost a loyal customer and a potential new customer because of this terrible sales rep. Quite possibly the worst customer service experience we have ever had. We would never recommend AT&T (specifically this location) to anyone after this experience. read more

Slick store with many phones on display, but the sales people feel like car salesmen. They get annoyed when I ask for details.

I went to the AT&T store by Cary towne Center today to get a new phone! I had the pleasure of being served by Steele who was very knowledgeable about the products! He answered all of my questions and helped me find protective products that would help me keep my phone safe! He sat with me while my phone updated and transferred all of the info! He was very personable and engaged with me the whole time. I was very pleased with my service today! read more

Let's just say I am very happy to have moved to Verizon, and this AT&T location confirmed that! The employee that helped me, Ben, was rude and talked down to me as I explained my concerns about the contract. He then explained things in great detail and seemed angry when I knew what he was talking about. He was not attentive when he sold me the wrong screen protector, but never showed it to me, and was reluctant to get the one I wanted from the back. Overall this was a frustrating last trip to AT&T. read more

Horrible Experience went in to get my wall charger replaced and I was told and I quote yo Dog aint nothing I can do for you. Maybe Marvin the sales associate was told to say that by McKenzie the store mgr. I have been with AT&T since it was bell south mobility dcs. I'm in Sales and I always give others in sales the benefit of the doubt. I will never spend another cent at this 1117 Walnut Street Cary NC LOCATION. Mgrs Worse Customer Service Ever read more

After returning with two receipts for screen covers that were requested to be install, which they were not; we arrived 8-25-16 with a cracked screen. I requested two replacement screen covers and a 100$ store credit and advised the greeter we have recently been approached via usps ,ail to return to Verision. The greater left and returned with his manager, Clark. In a very condescending tone he acknowledged our concern and defended his salesperson,scott who sold the screen covers to my wife but did not instal them as a model employee. Then he referenced my statement of offer from Verision to come back as a threat to leave their service. He indicated he was not authorized. To credit our account with six lines for the 100$ credit to offset the cos to repair the broken screen. Our bill runs 450$ a month and even though he did replace the two screen protectors, someone should give him the authority to credit our account for a nominal $100, and without an attitude. Att service coverage is acceptable, but someone needs to evaluate the cost of getting a new customer verses making one go shopping outer 100$. Bob Jenkins- read more

Waited over an hour just for an online pickup order. The store wasn't at all busy. Five thumbs down

HORRIBLE EXPERIENCE!!! I had set an appointment because I'd heard wait times were bad. I got to the store and there was no one available to even check in with. I had three different employees pass me by. I came in to return the iPhone 5S I'd gotten at the North Hills AT&T store the night before (I'd wanted a 32 GB and was given a 16 GB) and was told I'd need to pay a $35 restocking fee. I explained that this wasn't me changing my mind -- I wanted a 32 GB like the iPhone I'd had and was happy to pay more for 32 GB, but not a $35 restocking fee. Reggie called NH store and they said they'd take it back w/o restocking fee, but I'd have to do the return there. I said that it was ridiculous that I'd have to now make a third trip to AT&T because of a mistake that they'd made, and he talked at me about how it wasn't his store's fault. Worst customer service ever -- and idiotic to lose a customer over $35 because I've had it with AT&T and am changing carriers. read more

If they tell you your bill will be one price, fully expect is to be about $20 more. Makes no sense that you should have to pay well over $300 for a phone line the first month for only 1 line. AT&T is a joke. read more

We went to this store to upgrade two phones only because the wonderful people at Best Buy didn't have the phone in stock that I wanted. Before we arrived to that store, the guy over the phone told us that if we purchased an S6, we received a 200 dollar credit just for purchasing the phone. When we arrived at the store, as soon as we walked in, we were 'greeted' by this nasty NASTY sales lady (Lisa) who looked and acted like she hated her job and her life. We explained to her why we were there, that we wanted to do some upgrades and take advantage of the 200 dollar credit. She replied in a very disrespectful and nasty tone that the 200 dollars was to go towards accessories only (I don't know who can spend that kind of money on accessories anyway), we explained to her (very nicely) that we were told over the phone it was a 200 dollar store credit (I think my fiance accidentally said "gift card", to which she replied that it wasn't what we were told and they don't have gift cards anyway (all the insinuation that we were lying), to which my fiance said he mistakenly said gift card, but he was told that it was a store credit that we wanted to use towards the taxes of the two phones we wanted to upgrade to. She then got very ghetto and rolled her eyes, and at that point I had enough and walked out of the store before I really showed my self. I called Customer Care and reported her as soon as I got home. read more

I read the reviews and made sure to make an appointment before I went. I came in, two reps stood by the door, welcomed me and checked me in and immediately started working with me. I was switching from an iPhone to an Android, and the rep gave me the scoop on the two main phones I was looking at and did my own research on beforehand. He gave me his honest opinion about them, the gist about what the main differences were, and helped me figure out my options for 3 phone plans. He priced them out for me including my corporate discount and I was able to choose from the three that made the most sense. In the end, I didn't have to pay out as much as I thought and made the best choice in terms of money spent in the end. After we got the logistics and payment out of the way, he helped me transfer my iphone contacts onto my android, and show me a couple of key things and advice on making "the big switch".... It's a clean and open store... he did try to up-sale me on internet and cable and printed out a price quote for it... also the special that day was $1 tablet if i were to connect right then with my plan (additional $10/month on plan) ... I almost fell for it as a gift to someone else, but I declined and he didn't add any pressure - just moved along. I was in and out in an hour and likely most of that was because I asked tons of questions like I always do. read more

we came in to upgrade two phones. first phone no issue second phone we ran into some problems. no worries phone stuff is never easy we were patient and just chatted and entertained ourselves. after a while we were told the wi-fi was down at the store and that is why we were running into issues. ok. so we get sent over to a starbucks so that we can try to connect to the internet and continue trying this transfer. that didn't work so after about 10 we had to go back to the att store. we come back and another employee gets involved, dylan. this employee HEARS not looks or tries or test HEARS what was happening and decides the phone is defective and then i kid you not he literally pulls a blank piece of receipt paper from the printer turns it over points to the warranty information and says we need to go to apple that they are not responsible for defective phones before literally herding out the door like bothersome sheep telling us it's free over and over just go to the apple store. we go to the apple store and in less the 10 min the apple bar genius guy fixed it. the problem, the vpn needed to be disabled it was actually really embarrassing when he asked where we were coming from to tell him att. so we were told after spending several hours in the cary nc location as customers who ordered the phones thru att who are paying customers with an excellent record that we are not there problem when in fact at the end of the day the phone was not defective at all. now tech stuff happens and there is a learning curve for new things i guess no one has run into a vpn at the att store, weird. the actual issue was how we were handled as customers. how dare an employee quantify the value of my time and energy as a customer coming in for a service this location provides. even if the phone was defective, the genius guy blew up that spot he lite told us that almost never happens, even if the phone was defective there were other ways to handling us as customers rather then just trying to make sure we weren't your problem anymore. no one called any kind of customer support. no one called a manager for help. when i asked for a manager was told they aren't even on site. no one called the apple store that apparently was so important to go to to see if they had an appointment had phones in stock anything. we were literally foisted on someone else and that is really disappointing as a long term att customer. read more

the woman greet was enthusiastic and one of the associates, Damian, was very knowledgeable

Worst customer experience ever. The representative was incompetent, rude, unfriendly and very unhelpful. The representative could not even instruct me on anything involving the phone account. The manager was not much better. I have never been treated worse at company that's built on customer service. I will never be returning to this store and I hope this serves as a warning to any future customers that need assistance with their AT&T service. The only advice any employee could give me was to call AT&T. So, don't waste your time or gas at this location, you are better off contacting AT&T over the phone. read more

Not helpful the guy never checked us in yet saw us walk in the store and checked in two people after us. A one on the WTR sale for this store. Shopping online is definitely the way to go! read more

If there is anyway to avoid ATT, we recommend you do it. If are forced to use ATT, beware of their many, many caveats which target one thing: getting more money from the consumer. All the ATT plans, be it wireless, land line, TV or internet are designed to bait and switch, to confuse and upsell. For example: did you know that ATT is the first Internet company to set a "bandwidth cap" on the home internet service? Yes, its hidden in the details, and when you go over that cap, guess what? You start owing ATT more money! read more

Came here in reference to setting up Direct Tv. Moving to a new apartment and wanted to make sure it was going to be in my area and if I could have the satellite on the balcony. Spoke Thania and she was more worried about setting up the service than if I could have the satellite at my apartment. Finally towards the end I called to verify and it was ok. Told her what I did for a living and what was the best option and did not explain the Direct Tv now. Went through the process and advise me it would be $37 first year and $38. Who wouldn't want a cable bill for $38 dollars after the promotion. Plus a gift card for $200. Never let me know there was an activation fee. So after setting up the account I looked at the bill and well let's just say the prices were completely off. There is a $35 activation (one time) my monthly bill is $40 and after the first year it would an additional $38 dollars per month which would be almost $80. I cancelled it. Manager came over spoke to me to see if he could get feedback and make it right. He was going to add an additional $200 in addition to the $200 gift card. He went through the process of Direct tv now. That seemed to be the better fit. I had to leave for dinner plans so I return the next day. When I signed up for Direct Tv now I asked about the gift cards and of course those were not applicable anymore. Just be careful because they are shady and don't disclose all the information up front. They get you signed up and then the reality sets in of how much more it cost you. So tired of retail people hiding fees. Just be up front. Will not go here again. read more

If you go here, ask for Jonathan. Great guy and really knows his stuff. Great advice on cases and was able to get me into a new iPhone in no time flat. read more

Great store. After many visits for regular phone upgrades we have always been helped quickly (for a cell phone store) and been treated nicely. Jamaal was our rep tonight and was great. Normal personality, answered our questions and was efficient working on both phones simultaneously. read more

I went in and it was busy. That is to be expected since this is a pretty popular store. They are always nice to me and try to do there best to help me. They fixed some issues I had on my previous bill and if they worked with me on figuring out the best payment option I was able to do. I always have a pleasant experience when I am at this store. :) read more

this is probably not unique to this store - more so just ATT. I bought an HTC phone for my daughter. The audio was so poor no one could hear her talk when making calls. Took the phone back for a replacement. After about a week the problem is back. Come to find out this is a known problem with this phone; just google it. ATT, and this store, is knowingly selling faulty equipment. Since 14 days has passed, we are stuck with a phone that does not work that we paid 200.00 for AND a 2 year contract. It is unfortunate for us consumers that it is legal for companies like ATT to screw us like this. Again they are knowingly selling equipment that does not work, once they have your money and 14 days is passed all that friendly support is out the door. read more

Absolute fail on AT&T's part. We added a phone and received one 'free' as well as 'purchased' a 'free' ipad mini as part of a promotion. The two new phone were not an issue. Although my wife did the transaction and signed the contract, the AT&T rep (her name starts with a K) never informed her there was a monthly charge for access for the ipad and never informed her our monthly cell plan would change. We went from paying $123/mo to $240/month. K said the ipad plan would be $5 but we are being charged $10/mo. AT&T corporate (800#) said there is no $5 plan when I called to complain. AT&T Cary roped my wife in and got all they could without advising her of the exact changes or charges on the account. Unfortunately, we are stuck with this bill for two years. Unfortunately for AT&T, my out of contract phone will be switched to a different carrier within the next week and the day our other three contracts are up, I'm moving them as well. If I could give zero stars, I would. Shop elsewhere and buyer beware of the tactics (or lack of information) the reps provide in their stores. read more

The customer service here was horrible. I'm not interested in the Next program and told my salesperson no thank you. He rolled his eyes and sarcastically said, "OOOKKK." In other words, lady....you don't know what you're doing. I spoke to Lucas, the manager, and he apologized for the behavior of his salesperson and set me up with a different salesperson, Daryl. I listened to Daryl's take on the Next plan, even though I wasn't interested, and told him no thank you. He got my new phone from the back and as he was typing my information into his computer he grunted, rolled his eyes, and said, "OHHHHHH, this is going to kill me! OHHHHHH, this is going to kill me!" In other words, renewing my 2-year contract and foregoing the Next Plan was going to "kill him" because I'm walking away from saving soooooo much money. I said, "No, it's not going to kill me. You just can't respect my decision to stay with a 2 year contract. I'm done. You are the second salesperson to treat me this way." I walked over to the desk at the back and explained the situation to a different manager. He agreed that he wouldn't want his wife or daughter treated that way. The first manager I spoke to when the first salesperson was rude walked over, after speaking to Daryl first, and said, "I'm sorry you feel that way about how you were treated....." I interrupted him and told him not to apologize for how I felt, to apologize for how rude his salespeople are and how they won't respect my decision not to change plans. My 14 year old daughter was there to witness the entire thing and the only upside is that she saw me walk away after being mistreated off and on for over an hour. There's no way my husband would have been treated that way. No way. If you have to visit an AT & T store, visit the one at Beaver Creek. The salespeople are so much nicer. read more

I went to this store yesterday bc the store in Raleigh basically told me I didn't have a choice if I wanted my phone fixed. I walked into Cary store bc I could not get emails, my phone erased several contacts on its on, and I went from having 5 bars in my house to only 1 bar. The saleswoman told me my phone needed updates I told her I did not want to do anything that would erase anything off my phone. I was assured that would not happen. 4 hours later after they finished updating my phone everything was wiped clean I lost all games etc. when I questioned this I was told I'm not an app person. They screwed my phone up so bad it won't recognize my gmail account so I can't sign in and recover anything they wiped off my phone. When I left the store my phone was in worse shape than when I started 4 hrs later. I got home had to call AT&T customer service where without erasing anything they were able to fix my problems with my phone. I would suggest AT&T hire people who can fix their customers phones not make them worse. If you have to go to this store please be warned read more

Very unpleasant experience at this store. First of all, if you don't have an appointment, you can expect a 20-30 minute wait before anyone will help you, even if you get there before the store is even open. Second, I was ripped off by this store and after three attempts to fight it (two in store and one the phone) I still have no resolution. I ordered a phone online, which was free with the renewal of my contract, and opted to pick it up at this store. When I got there to pick it up, I asked if it would be possible to swap it from the black color to the white color. I was told it would be no problem, and they gave me the white phone. I was not informed that there would be any charge; in fact, I was flat out told there would be no charge. Later, after checking my credit card statement, I found that the store charged me $106 for the phone. I have made three attempts to have this issue resolved and have been blown off every time, costing me hours of my time. This third time I was informed by the manager that she had no power to do anything to help me and said I'd have to take the issue up with the area manager (which I will). I write this in the hope that it might prevent someone else from being treated the way I was treated by this store. I will never use this store again! (Also, check the other reviews and you will see that other customers have had similar experiences at this store.) read more

After receiving mailers for months, My boyfriend & I decided to look into uverse. Between the cost, and options available, Uverse sounded awesome- especially in comparison to the local cable provider! We were thrilled to switch, we cancelled our TWC service, and placed an online order on 10.3.13, with an installation date of October 14th. Somehow, during the confirmation process, our install date got switched to October 17th...whatever, that was fine- what's 4 days anyway? On the 15th, due to "outside problems" (apparent wiring issues- it took about an hour on the phone to figure that one out) the install date had to be changed to October 22nd. We're a little (ok, a lot) frustrated at this point- 2 weeks without Internet or TV? You would be too. Regardless, the boyfriend requested off of work for the 22nd. On said day, he sat in our home from 1-3- expecting a technician to arrive. To no avail. After calling AT&T at 3:45 on October 22nd he discovered that there were more technical difficulties- and that someone would call him back within 48 hours (really!?). Well, they never called- we dismissed the whole uverse idea entirely. Until, surprise! He gets a call from AT&T on October 29th, promising service installation on Monday, November 4th (tomorrow). Surely- THIS time it's not a rouse. Even though in my opinion, AT&T has lost all credibility, (and I currently HAVE cell service through them!) I managed to get tomorrow off to be here when the installation crew arrived. We were at a friends house today when Eddie received a phone call from AT&T- apparently due to technical difficulties...our install date is now "November 8th". Ridiculous- incredibly so. I plan on switching cell service to sprint, and we're going to look into clearwire...do yourself a favor & opt NOT to go with uverse. Even if the prices look good. read more