Great customer service, quick service. The store manager Mark was great and satisfied our cell…read morephone line additions with no hassle and had a great attitude. Team member Tommy and the kind female in the store were great as well. Thanks for making our experience a great one, unlike the Cary store.

We are sitting here at 5:30pm after driving half an hour to this store. There is a handwritten sign…read moreon the door that says they left for lunch and will be back in an hour. Clearly they just decided to bug out early on a Sunday. Horrible customer service. Not what we expect from T-Mobile after 20 years.

The AT&T store in Apex, NC is amazing. I showed up yesterday and the salesman, Chris, went out of…read morehis way to assist me with something that had nothing to do with AT&T. Amazing customer service

Sunday December 22nd: not sure his name but was trying to get him to help us and he was being extra…read morerude. I tried to explain It was bad communication and he continued to be rude so I left and said I do not want this service. Going to be switching services because of the way I was treated tonight.

Very professional. Went over and beyond to help me in setting up my new phone. Treated me with…read morerespect.

Went into the Beaver Creek store in Apex. There were 3 reps there and only one was busy. We went in…read moreto activate a replacement phone and transfer data. The process only took about 15 minutes and we were on our way. Every other time I had been in there the experience was 5 star.

Do not go here. My phone came back with a fixed screen but with a BROKEN MICROPHONE. So I had to go…read moreback to the place, and a simple repair that they told us would take one day is taking FOUR DAYS.

ABSOLUTE SCAM OF A REPAIR STORE. SHADY PRACTICES AND AWFUL CUSTOMER SERVICE…read more They gave a $299 quote for a repair on my phone, they said that they charge a non-refundable diagnostic fee of $50 NO MATTER IF THEY ARE ABLE TO DO THE REPAIR OR NOT. Being desperate, I accepted under the front desk's assurance that my phone is "probably" going to be fixed, and this is a just in case thing. Sure enough, they hold my phone for 3 days with no news. On the fourth day, I get a message saying 'come pick your phone up, we can't fix it because we can't find the faulty part'. I ask for information about the faulty part, and they give me none. Moreover the lady at the front desk has the audacity to act exasperated and condescending when I ask for information about which part exactly is broken, and acts as if I'm being rude and unreasonable for asking for my money's worth on the diagnostics. She lies and tells me the part is not available in the US, when it is available everywhere online. I suspect that they ruined something else on my phone and didn't want to fix it because of that, so I'll be using another repair service to see if that's the case. The positive reviews are probably fake accounts from China, don't trust them.

Horrible company! They gave us a promotion for changing lines from another provider. We had to…read morechange services as my husband was going abroad and they cancelled the promotion they awarded to us. we had to pay them back 1400.00 I called them before I cancel to check if there was a penalty and they said no. There were no contract signed and this promotion did not show a balance on the statements. They said it was somewhere on the fine print of the promotion, however this must have been well hidden! I hope you share with all friends and family so people can be aware of their deceiving promotions.

Bottom line: A good experience at this AT&T store location in updating my phone plan to 5G, even…read moregot a plan a bit cheaper than my prior one. The Deets: Recently I made the jump from my older iPhone X to an iPhone 14 Pro at the Apple Store, and after a few days decided to make sure I had a 5G phone plan that matched my new phone's capabilities. I stopped by this location for AT&T to do so one evening and had a good experience working with Sydney with the plan update. Once we were able to go into my current plan (which I had since my first iPhone, actually), we were able to get the 5G plan that met my needs and ended up a few dollars less per month than my plan I had before that time. We tested the phone function while in the store after switching over the plan and all worked before leaving (I loved she said "Welcome to 5G!" when the indicator on the phone changed over to show the switchover completion). So far so good, and I am glad I stopped in to update my phone plan.

Great store and great employees! I always have a good experience and they treat me very well here…read more This is my favorite store by far in the entire Triangle area. They always make sure to greet me kindly and I always know I can depend on them to get the best deal! I cannot thank all of the staff enough for your amazing work.

Giving 5/5 stars today to the awesome manager who assisted me. His name is Sean and he was…read morephenomenal . He was able to answer lots of my dumb questions and fixed background issues I had with ease might I add. T-mobile itself is doing too much with their constant upcharge (not the workers fault btw y'all, that is a CEO level decision) but I do appreciate my great interaction with Sean today. He was knowledgeable and attentive. I did not feel rush while he was assisting me. He gave me his full attention and it was a pleasant /wholesome experience. The vibes were vibing. Would come back again. Thank you Sean for your amazing service today!

The "owner" responded to my Google review on 3/6/20 requesting I email him to resolve the issue,…read morehowever, he gave me an email address that had no extension, just tellus@primecomms Obviously, he has no intention of resolving anything and just wanted to make it appear that he was being responsive. Go to this store at your own risk.

I left the store about 20 minutes ago and did not purchase or upgrade anything as I went in to…read moreupgrade my sons iPhone 12 mini to a 13 and number one when I walked in it took a couple minutes to even be acknowledged and greeted number two the male employee that I spoke with a heavy set gentleman Didn't know or didn't have any knowledge about what I was asking about I asked about upgrades I asked how much it would be asked how much extra it would be to add it to my account. He had to ask the young female employee that was too busy, looking in her own cell phone to look up For 60 seconds to answer questions that he was asking her so in the end the customer service sucked and there really needs to be some serious training going on. And yes I'll be switching wireless companies.

I had an excellent experience here! I had to have my phone battery replaced because of a "fat…read morebattery" or lithium battery swelling, which expands and can damage the back of the phone. The worker here knew what it was right away, ordered the battery, let me know when to expect it, and texted me as soon as I came in (less than 2 days later). He then replaced it in 15 minutes and assured me the rest of the phone was in good condition. He was very polite and knowledgeable throughout, and the battery came with a 1-month warranty. And the whole thing was cheaper than I expected!

I went to Repair Zone inside Streets at Southpoint on a Sunday afternoon after my phone's charging…read moreport stopped working properly. While the first technician was repairing the charging port, he asked whether I also wanted to replace the battery because he said it was not in good condition. He explained that since the phone was already open, he could replace the battery for less than the normal price. I agreed. After he finished, I checked the battery settings and the battery performance was still showing 65%, the same as before the replacement. I asked him about this, and he told me that it would improve to 100% within 24 hours. He also told me that if it did not improve, I should bring the phone back within two days and they would replace it again. Unfortunately, the battery continued to perform the same way after the repair. I wasn't able to return immediately because of personal circumstances, so I went back about a week later. There was a different technician working that day. I explained what had happened and told him what the first technician had told me about returning if the battery did not improve. The second technician told me that he was not as experienced or trained as the first technician and did not want to open the phone to work on the battery. I left without the battery issue being resolved. Based on my experience, I cannot recommend this store for phone repair. I paid to have the battery replaced, but the battery performance remained at 65%, and when I returned to have the issue addressed, it was not resolved. I am also pursuing the matter through the appropriate channels regarding the charge.

what's the point in making an appointment if you won't be acknowledged for 40min after entering the…read morestore? Made an appointment so I wouldn't have to spend my afternoon waiting here. Atleast some acknowledgment or maybe tell me how long it's gonna be. To show up on time and not be helped or spoken to for 40min is actually crazy. Only 1 employee too so if he's busy your just kinda screwed

Be forewarned - placing an online order through Verizon for pick up at this or possibly any…read morelocation even if you have paid in advance means nothing! Apparently, the inventory/device can already be assigned to another account even if it shows available and you are able to purchase it. So then you will get to go to the store and wait in line and wait for them to unlock the safe to see if they have device only for them to tell you they do have the device but unfortunately, it was already assigned to another order so therefore you do not get to take the item home and now you get to call customer service and get them to ship you another device rather than doing the pick up which is the reason that you did the pick up in the first place. Horribly understaffed and absolutely ridiculous process from Verizon. Save your time and energy and go somewhere else.

Came in after breaking my wife phone atlas got us together quick for fair price would return and…read morerecommend for future repairs

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