The staff here is useless, and AT&T's corporate processes are broken…read more My employer released my work number to me as a personal line. The online process failed. Customer service told me to go to the store. At the store, the manager tried the same steps on my phone, hit the same error, then said he'd get his iPad. He never came back. Instead, another employee appeared, admitted he didn't know the process, and offered only excuses: "new system," "account too big," "call the business liaison." No one could solve a basic problem. The runaround is unbelievable. The incompetence is unacceptable. This is why customers lose trust in AT&T.

I want to give a Big Thank You to "Jake" for being so kind and patient to and with my spouse on our…read morevisit to your store a few days ago. My sweety who is 80 years young had messed up his phone some how and couldn't figure out or fix what he had done. We were greated by this pleasant young man with the best personality and humor and made my sweety so very comforatble and didn't make him feel like he had done something wrong. Jake took his time and explained what had happened and with my sweety he showed him how to fix the problem. I am so Thankful that we still have such kind people in this world that take their time with the elderly . THANK YOU JAKE for being such a Kind human being. We need more people like You !

I switched to Tmobile to take advantage of the 4 new lines and 4 free phones promotion December…read more2025. The free phone credits were not properly applied and I have spent countless hours trying to resolve the issue. After 5 months of promises to address the issue I was just told I don't qualify for the credit. Terrible retailer and a worse company. I regret switching to tmobile. Big mistake. Stay away from this site and the company as a whole

Absolutely Horrible customer service on phone. I Just called to ask if something was in stock, I…read morewas told to check their stock online. Terrible. Will never ever buy here. Nasty woman not wanting to help

Josh at the Durham location was helpful & knowledgeable about my needs with my phone! I walked away…read morea happy customer! They earned my loyalty!

The charging port on my phone stopped working, and I thought it was a $110+ bill to replace it…read more This team said 'let's clean it first'. In just a few minutes my phone was working again. Saved me a LOT of money.

I have never stopped by this kiosk before now. I had a terrible experience at the Corporate store…read moredown the street. I was very close to moving my account to a different company. I met the new manager named Brad and he took his time and helped me get my account taken care of. Best experience that I have ever had with Verizon. Rest assured you will be treated like a person and not a number here.

My phone wouldn't connect to cellular, and they kept it for 3 months. I called them for weeks and…read moreeventually they just gave up. My phone is now broken; they refunded me and refused to compensate me for damages to my phone. In the end I spent 3 months and weeks in conversation with them for them to break my phone further. Would not recommend under any circumstance.

Broke my iPhone on a recent trip to Baltimore.I ordered a new screen but order the wrong one and…read moredidn't realize it until I was about to install it. I put it back together and it didn't work and I had a few extra screws. I took the phone there as it sat and they told me it was not a problem that they had the screen there and the installer would know where the screws belonged. They told me to come back in a hour , which I did and when I went up to the counter they told me he was finishing up now. It was well worth the $60 to have my phone back up and running. Great service

I stopped in to get their home internet, and it ended up being cheaper than what I'm already…read morepaying. I also picked up a privacy screen protector. Josh, the rep who helped me, handled everything from start to finish. He was patient, answered all my questions, and even took time to explain different phone options even though I didn't buy one. The whole visit was smooth, and everyone on staff was friendly and courteous. Great experience all around.

1. They changed my plan without authorization 2. Gave me…read moredifferent stories on the price to upgrade phones and go to a different plan. Wasted my time

Visited store on the morning of March 20. Employee was not helpful in AT&T situation despite mobile…read moredevice was purchased at the same location. Didn't want to help but instead have me call AT&T customer service. If I had known this then why have a store?

Dani was such a great help, I went in there with an issue that I thought it was going to take…read moreforever to fix, and he managed to fix it within a few minutes, he was always explaining the process and making sure that I understood everything.

Went in to get replacement screen protectors I already purchased for life of phone. The manager…read moresaid we don't have them anymore and I need to pay for new one. When I said that's not right he said it's not his problem and walked away laughing. Rude and obnoxious and I'll never shop there again. They lost my business. I called the 800 number and they said they will make me an appt to get the correct protector free of charge and the manager should have offered that. If you wanna work in retail you need to be customer focused and this manager was more concerned with talking with his co workers than helping me.

I purchased a laptop and mouse at this store yesterday and had the Geek Squad do the full install…read more The salesperson and Geek Squad member were awesome! The whole experience was ruined by me leaving the mouse at the store ( which is 15 mikes away from my home). The store phone is answered by folk from all over the world and they cannot connect you directly with the local store. You have to leave a message and hope that you are around to pick up the phone whenever they do call back. I suggest strongly considering this customer service nightmare before purchasing from any Best Buy.