Honestly the most untrustworthy store I've ever been in. Lied about why the phone wasn't working,…read more scammed into getting a "free" phone. I have been trying to clear up the billing since. This place is so scandalous that after 25 years I'm leaving Verizon because of the lies & deception. Whatever you do, DO NOT authorize them to get into your account or you are screwed. I can't write about the entire saga, because the length is beginning to rival lonesome dove

WARNING WILL TRY AND SCAM YOU FOR YOUR MONEY…read more Ive never made a review ever in my life but these people are so malicious I have to warn people I wanted a simple upgrade using their 650 promo trade in offer, paid for the upgrade and come to find out they charged me for the wrong line and the wrong phone and tell me that the I CANNOT get a refund and plus they wouldn't accept my iPhone 14 as a trade in despite being listed in the promo and would have to pay the full 1000 dollars plus another upgrade fee of 350 again for a total of 1700 before taxes. Utter insanity and blatant fraud. On top of that they ARENT authorized by Verizon to manage Verizon Business accounts and did not disclose that to me. They also by passed the security of Verizon by not requiring the authorized account holder verify any of these changes and did exactly what I wanted without prior authorization from the account holder. DO NOT GIVE THESE PEOPLE YOUR MONEY. Thank god Verizon on Dell Range literally took 10 minutes to fix their scam and told me never to go there again, suggest you all do the same.

Customer service is non-existent. The company randomly took money from my account, and said I was…read moreoverdue, even though I paid on time every month. They suspended my phone account, and then extorted money from me before they provided a number to call customer support. I tried to call the number they provided, but it was only an automated system. When I went to the store again, they said they were only sales staff.

Staff is nice, cell service is by far the worst I've experienced in this region. Very frustrated to…read morehave to go back to my previous carrier!

Alejandra was very helpful setting up my Korean friend with her new cell phone. She was very…read morepatient and kind and help set up her new phone she even helped her call her brother in Korea with video. First time she had seen her brother's face since 2012. Thank you for your kindness, patience and professionalism. You made quite an impression on us.

Tried to buy a phone to replace a failing one from Verizon store in Cheyenne, Dell Range. They…read morerefused saying I needed to sign up for a contract though my household has been with Verizon for well over 15 year. (Prepaid/month to month). (The replacement phone would still be on Verizon as a carrier). I was able to buy a phone last year from the same store full price, same prepaid situation. I then went to the second Verizon on Lincolnway. The salesperson was helpful and I would have not had a problem buying a phone from them. Unfortunately, they didn't have the model I wanted but they were trying. Great customer service on Lincolnway. Dell Range, they were more interested in increasing their "Contract" numbers. I ended up purchasing the model I wanted from everyone's fav online store. So, Dell Range Verizon, you lost $$.

Bad bad manager! The other day you made things worse…read more Kick me out of your store for being mad about your staff trying to sell an 86 yr old senior a 800 dollar phone. Who knows if the work on commission or not. Nobody at Vzw knows. So if no commission why would your DEI employee do such a thing? Why double her bill? Every body knows vzw gouges it's customers. The mgr escalated the situation. Had to show off fir his DEI girlfriend. I've been in that store twice in 15 years so who cares? I'll go in there next year and it will be a entire new staff and mgr.

So....went to sign up and bundle with our internet... What…read morethe lady put in writing and what it ended up being were two different things . It ended up not being a good deal. What she quoted was as not what we got. Just pay better attention as I believe they are typical salesmen and only care about the bottom line .

I'm sorry I ever signed up for Spectrum. I have 2 TVs, Spectrum only supported one, unless I bought…read morean add on! I sign up on line and nothing was said regarding the number of TVs. The person that signed me up insisted that new install comes with a new phone. I told her I didn't want it. They sent one anyway. When I took all of the equipment back to the office they refused to take the phone as I didn't have the box it came in. After speaking with the clerk he said "this happens all the time"! My credit card has been charged for a phone I don't want, I won't use and Spectrum continues to bill! What a rip off!