Amazing Customer Service . Affordable Price Friendly . Very Timely Service…read more Highly Recommend !

As always, good service. Very personable and professional…read morestaff I used the store on Gervais Street thank you

I'm going through a medical situation right now and Porsche was beyond helpful…read more I needed a phone immediately. She got me the best deal on my account and got it hooked up in no time got all my information on there. Everything went smoothly. I could not be happier and I can't say enough Thanks and praise for her.

Wayne is the new manager here and he is amazing he got us a great deal!! If you go in ask for…read morewayne! and they are super military friendly!

Mid September 2025 my wife's android phone (Samsung galaxy I think) became unusable due to all of…read morethe apps that the Grandkids had installed on her phone, which had a ton of pop up crap (adds?) that we could not get past, they were so invasive. Shawn took care of it. Once we described the symptoms he had us leave it with him and about an hour latter he called my phone and told us we had two options. We could have him wipe the phone, which would lose all her information and photos or he could uninstall suspect apps that had been installed by the grandkids. We chose the second option. Charged us $51 I believe, and had it running like it was new in about 2 hours. Highly recommend.

The owner of the business reached out to me and was accommodating by coming into the business on…read morehis day off to fix my phone. He urged me to let him know if I have further issues. My opinion of the customer service has changed to outstanding.

PSA: avoid CPR Cell Phone Repair in Lexington and downtown Columbia (same owner) at all costs…read more I paid $190 for the iPad my autistic son uses to communicate to be repaired and tempered glass added on 3/12. They had to order the tempered glass so it took a few days. I picked up the repaired iPad already in case, with the technician affirming the tempered glass was installed. Yesterday my son dropped his iPad during therapy and the screen cracked. The therapist and I removed the case to determine whether it was just the tempered glass that broke - only to discover there was NO tempered glass ever installed. I took the iPad back to CPR Cell Phone Repair today and was told by a technician that it is impossible to charge someone for a screen protector they didn't receive and was accused of removing it. The owner Steve Doyle eventually slithered out from hiding in the back and announced he would gift me "free" tempered glass (already paid for one) but I'd have to pay out of pocket for the repair - a repair that would likely have been unnecessary had I received what I initially paid for last month. I asked for either a refund or the repair/protector I paid for and was told I could either "accept the glass offered or walk". So I'm out $190, a screen protector never received, and a busted iPad. And accused of stealing/lying.

Wow wow wow! Okay, so I dropped my phone a few times and cracked the screen and took it here to get…read morerepaired, they fixed it for me super quickly and it was as good as new! They've been perfect multiple times for me now. There was a bit of an issue, and I had an accident with it again and some of the adhesive came loose and my phone screen came detached (again, my fault with how rough I treat my phone). The incredibly kind people that were working got my screen working again and had it fixed in just a couple minutes without charging me a dime. I really wish I remembered their names, but it was a lady with cool colored hair and a gentleman with short dark hair and they both have cool tattoos. Anyways, They were incredibly kind, transparent, and went out of their way to help me. They even cleaned out my charging port free of charge and got me set up with a new battery! Thanks again and I WILL be back!

Title: Charged Thousands After Cancellation - Documented and Still Unresolved…read more I selected T-Mobile Internet because it was marketed as a reliable alternative to providers like Spectrum, with the flexibility to start and stop service without long-term commitment. Unfortunately, the service did not perform as advertised, and the billing practices that followed have been far worse. From June through October 2025, the service was unreliable: Frequent resets were required Performance was inconsistent It was not suitable for business use Because of this, I canceled service on October 17, 2025. From that point forward, I experienced ongoing issues that remain unresolved: Billing continued every month after cancellation Equipment return instructions were delayed for months Multiple follow-ups produced no resolution In an effort to resolve this properly, I went in person to a T-Mobile store on February 28, 2026. I was explicitly told the account had been fully disconnected. Despite that: I was charged again on March 2, 2026 And again on April 2, 2026 I called again in April and was once again assured: The account is disconnected A refund is being processed Neither has occurred. At this point, I have been charged over $2,600 after canceling service. The most frustrating part is the pattern of interaction: Representatives are consistently polite They acknowledge the issue They promise resolution But no action is taken This creates a situation where the customer is repeatedly reassured while the problem continues unchecked. This is not an isolated billing error. It reflects a systemic breakdown in service cancellation, billing accuracy, and internal accountability. I strongly advise anyone considering T-Mobile Internet to: Document everything Do not rely on verbal assurances Closely monitor billing after cancellation This issue has now been escalated through regulatory channels due to continued billing after confirmed cancellation.

If you are military, avoid this company like the plague. The sales associates downright scammed us…read more- their corporate people confirmed this today. We signed up for international plans and even added a line for our daughter (that we were told was essentially free with promotions towards her phone - otherwise we wouldn't have added her plan). It's been 23 days, we received our first bill and it's TWICE what we were told it would be and we are being charged for her phone and plan. They are telling us our only option is to come back to the states to the store we weren't to, to have it fixed (we JUST got to our duty station overseas so that's not going to happen) and the lady on the phone said there's nothing they're willing to do otherwise - even though they fully admit the store sales associates scammed us and/or gave us wrong information. Needless to say we will be cancelling our plans and moving forward with another company. I am super disappointed in the lack of customer service and dishonesty of their corporate store.

Besides the fact that spectrum raises their rates for long-term customers…read more.. I recently called in to have our service disconnected as of June 30th. Surprisingly, we all of a sudden do not have access to service today which is June 21st. We will now have to wait two days for a technician to come out to restore the service and the company states that they do not give refunds despite the fact that they are the ones who are not upholding their end of the deal. Very poor company with very poor service. I would encourage people to choose an alternative provider if they live in the Columbia or West Columbia area.

I did not have a great experience buying the new iPhone 16 Pro Max here. I showed up to buy it, and…read morespecifically asked the salesperson if I could pick it up in store or have it delivered to a package locker, and he told me that neither of those were options. You're meaning to tell me that in this day and age that's completely impossible? Either the salesperson was lazy or that's terrible policy on Spectrum's part. Rather, he told me that the delivery would require a signature, or that I could call FedEx and have them hold it in their store. Well, FedEx didn't give me the option to call them, and sure enough, they left my brand new iPhone 16 Pro Max sitting right on my doorstep while I was at work. Thank God a porch pirate didn't snatch it up when they had the perfect opportunity to do so. I appreciate Spectrum for their WiFi and cellular service, but I would highly recommend that you not purchase a new phone here.

I came in Sunday 08/23/2026. Had an issue with my phone not being in service. Ricky figured out…read morewhat the deal was and got me back up an runnin. Preciate you Ricky!

My experience was a great one. I didn't feel pressured and the representative was very nice and…read moreknowledgeable about the product he sold me. He was dressed professionally and I'd be happy to visit this location again. His name was Chris.

Lindsay was amazing. My mom's phone was acting crazy, and she wasn't able to use it with all the…read morepopups continually telling her the memory was full or her phone had been infected, even while trying to look at photos. I did a factory reset and nothing worked. We took it to CPR and Lindsay knew almost immediately what was wrong. She removed 2 innocent looking apps (Adobe reader was one of them) and the phone was as good as new! It saved my mom from buying a new phone, which she was about to do. Thanks Lindsay!

Cell phone would charge. Technician diagnosed in less than a minute . Cleaned the charging port and…read moreplugged it in . Works awesome . He was fast and efficient. Highly recommend CPR!

I'm a long time AT&T customer, and I've been to this particular store multiple times and always had…read morea good experience there. I was considering ordering an Apple phone and watch upgrade online via AT&T's website, but decided to go in to the store to handle it instead after I had a few questions. Ron M. assisted me today, and he was the best AT&T employee I've ever worked with. He was very knowledgeable and helped me quickly review and select my options, and now I feel confident I've made the best decisions on my upgrades with his help. He did a great job explaining all the equipment and plan differences and could answer all my questions well. I appreciated that he offered to help me transfer my old phone and watch over to the new ones when they arrive, too. Great customer service. Thanks, Ron M.! Appreciate your help. AT&T is lucky to have you.

Very helpful. Great customer service, even quite busy ,they still tended to us promptly, very…read morethorough with explaining the products and services they were offering. Better than I've EVER experienced with Verizon. Mater of fact we are switching.