Cesar the new store manager was so helpful, professional and patient. I really appreciate him helping me figure out what my problem was with my Netgear device. I thought I would have to replace it. Yet with some troubleshooting Cesar found out it was just the charger. It made the process simple and seamless. Plus I had a few more issues that he resolved quickly. Yet verses when I called the 800# - I just got the run around. No drama just professionalism with Cesar. So grateful for people like Cesar! Thank you! read more

Don't go to this AT&T: Victor tried to upsell us so hard it was awkward and we left. Upon arrival, i made it clear we just wanted a trade in. He said we would HAVE to pay extra - No way around it -- super salesy pushy and we left because we didn't trust him. Glad I trusted my gut because we went to the AT&T at 2333 S Sepulveda Blvd and it was a 15 min exchange without a single pitch to pay extra. Smooth, real and how it should have went the first time. read more

AT&T is simply a scam. You can never believe how much they will charge you. What gets presented in stores is not accurate. They sell you dreams to switch then charge you much higher than what was initially offered and expected. Once you are signed up the stores can never really help you. They try and make calls on your behalf but almost every attempt fail. I highly recommend staying away. read more

This store is bonkers. You have to go in to believe it. I hope the manager reads this but wait ...he wasn't there. Assistant manger - nope. And if you need something higher level , no one is around You go in and there is no sign in sheet. The rep gave everyone assigned seats so he could keep track like kindergarten. After 5 people came in he handed out a sign in sheet. At about 1030 he brings out a portable speaker and starts blasting music. Ok, dance party. He enjoyed it. He was singing along and tapping his feet. Once I was finally assisted you could barely have a conversation. I asked the rep if he could turn down the music and he said it was company policy. At one point I had to make a call to get att rep on the phone and had to walk outside to take the call it was so loud. The rep wanted to speak to the manager but alas , no one there. Just two knuckleheads having dance party. So , the rep sent me to the Sepulveda store which has a beautiful screen with check in names , quiet music playing in the background and the manager , Brandon , is exceptional. Go to Sepulveda location and avoid this bananas place of business unless you want to be amused or start a fight. There was a karen that came in and started yelling at them but I couldn't really hear what she was saying because music was too loud. read more

don't go this store this They promise one thing in their deals but then charge extra money. Their business practices are absolutely deceptive. Fully bad service all of employe read more

Don't come to this At&T. They had only 1 staff yesterday on 4/09/26. On top of that their payment machine is not working. And we have to wait in line to make a payment. read more

Definition is poor and low quality. The sales rep left me to go on his lunch break in the middle of his sale. These people do not care about the customers. They are unhapppy with their job and they provide low customer service. Never stepping foot in here ever again: stay away from here if you know what's good for you. read more

Minus Zero stars. Absolute scam artists. All I did was trade-in/upgrade my iPhone. My next bill had both insurance and upgrade-anytime on it - things that were not explained to me nor did I agree to. Also found out I was being charged monthly for an iPad that I don't use. The WORST customer service ever!!! read more

Cesar had great customer service, helped me through the process of updating my new phone and made sure I had the best deal, very helpful and knowledgable. read more

horrible horrible horrible. and I haven't even gone in yet. I ordered a phone to be on hold for me and when I called the guy was on the talking to a friend when he answered And then told me they don't have any orders in. which was not true. And this was the manager Rizz!! Then I tried calling again to give him the order number and they only answered after 15 calls. Disgusting. And I see why they have a 2.5 rating. Should be lower. When I got ahold of him he said even tho online said they had my phone, he didn't and was cancelling the order and could not give me any other info on inventory. Att in general might just be terrible but this store was not helpful. read more

Terrible service, third time Im here, they only have one person to serve all people. Even with an appointment they don't care and take forever. Defenelty need to do something about it read more

AT&T Store - Just one person to help many customers - Mobile Phones Near Me - Culver City, California

Purchase a wifi less then a year the cord is not working went to replace said it cost over thirty dollars WHAT?? LESS THEN A YEAR SHOULD BE REPLACE!! Rethinking after all these decades to try another phone company read more

This place is the absolute worst. It's really a joke. It's like something you would see in a comedy about the worst possible behavior in mobile phone stores. I have never witnessed sales people this rude or clueless. Even the manager was one of the rudest individuals I've ever met- seriously almost comedic. I would not have been surprised to turn around and see cameras filming the whole thing as a spoof . If you want to laugh or take videos of something stranger than fiction then this is your store! But if you actually need help, go elsewhere. read more

I had to trade my phone in and Eyed was great! Very patient, thorough and made sure that I had all of the information I needed. Customer service was excellent, although the wait time was pretty long (no fault of his). It's always refreshing to deal with people who are happy to help. read more

Grateful we were seen as soon as we walked in. Jose assisted us and was very warm and welcoming. He seemed to know best options, in comparison to what plan I currently had. He was able to break the differences down so we would understand. Really nice guy and not pushy to upsell. My husband and I appreciated his transparency and knowledge about potentially switching our Internet over too. read more

Cangco was by far the rudest AT&T rep I've ever had to deal with. Was rude to every customer coming through the door and snapped at anyone who had a question about the wait. Waited for over an hour and he was rude to everyone. Never go to this AT&T location when he's working. read more

Friendly, caring, and efficient service. Thank you for all the information and support. Much appreciated.

Went to this store before pandemic and their service has not improved. They spend an hr with one customer while 4 others wait. Don't go here unless you have a lot of time to waste. read more

Christina was amazing! I had so much trouble over at Best Buy trying to get a phone, but Christina did it easy, fast and so helpful and kind. Can't recommend her enough! Got me out of there with a new phone and time to spare read more

Amazing staff. I witness first had how customers treat the representatives here at this store and let me tell you how graceful each of the individuals are. They did not once raise their voices at the customer, tried their best to find a solution for them (although they were unsuccessful) then another rep came to help, because they saw how much the customer was yelling at them. Helped calm the customer, took a look at phone, magically turned on cellular data on settings, sent a text email and everything was fixed. From what I saw, this store is top notch. Other stores would have kicked this lady out but not at Culver City. True definition of customer service, I recommend this store over other stores in the area. Eddy, Carla, Ruby and Dennis, thank you for being so amazing! read more

Christina, I want to thank you for all the help! This store by far exceeded on customer service what a rockstar team. Keep up the great work. read more

Chris was very helpful with my screen replacement , & was very polite while helping with me with my questions.

DISGUSTED that this store employeed a lady by the name of Ruby. She took advantage of my 70 year old dad! Nasty and disgusting human being. My father is sick in the hospital and I just got off the phone with Direct TV. This piece of work, Ruby, created a second account with Direct TV under my father's name with the WRONG ADDRESS all to make a sale. She saw he currently had Direct TV streaming so she signed him up for a second account, same $220, to make the sale. We went through months of hell only to have to cancel my father's bank account to stop the charges. AT&T you should be ASHAMED for allowing your employees to take advantage of older people. We will be taking our business elsewhere. read more

As an existing AT&T wireless customer for decades, I went into this store because I'd learned it is "AT&T Corporate store", which would be able to provide full services for an equipment upgrade, the addition of Internet service (switching from Spectrum), and, reducing three lines of service to one line plus iPad. After much research and preparation, including online research and preliminary calls to AT&T sales, I went to this store in person. I was offered help immediately upon walking through the door. That's good! 1) NO on Equip Upgrade! Though the store was plastered with ads for the new iPhone Pro Max, they did not have it in stock and offered no reliable information on when it would be available; 2) NO on reducing lines of service! Right off the bat, sales rep Eyad informed me it was not possible to cancel one of my three wireless lines in-store. Eyad did not advise me where and how I COULD reduce my service to only two lines. He asserted he had to consult with his manager on whether or not I could include canceling a wireless line along with an upgrade in equipment and the addition of Internet service; 3) NO on AppleCare! When I asked if I could include the purchase of an AppleCare plan through AT&T with the purchase of my new iPhone, Eyad answered, "No, AppleCare is not available through AT&T, but that AT&T offers its own protection plan through Assurion (sp?). I explained it is the AppleCare Customer Support I wanted, more than the accidental damage & replacement protection, and why would I want customer support for an iPhone from any entity other than Apple, least of all an insurance company? 4) NO on Internet speeds faster than what Spectrum offers. AT&T said my location was eligible for the "AT&T Internet 100" (which stands for 100Mbps speed.) I shared with Eyad that my Spectrum plan is 300Mbps speed. Eyad disputed that, saying that I most likely was actually getting less than 100Mbps and that I should test it when I get home. Why should I even consider paying 30% lower cost for 66% slower/inferior Internet speeds? That translates into a net INCREASE in cost for a HUGE decrease in service! So, in spite of my efforts to be able to complete a clear and swift set of transactions, NONE of what I hoped to accomplish was possible. Why in the world would an AT&T employee tell me out loud that in an effort to stop customers from cancelling lines of service, it is AT&T policy for its reps to tell AT&T customers that cancelling service in person in an AT&T store is not possible?!?! In my mind, that is an admission of an AT&T conspiracy to defraud its customers. I asked, "where can I cancel a line of service?", but was given NO ANSWER! Clearly, AT&T does NOT want to interact with its customers face to face. AND, AT&T is going to make me jump through hoops just to eliminate one, redundant line of service. If AT&T is trying to alienate its customers, they've triumphantly succeeded with me! AT&T = SNAFU! read more

Very frustrated with the customer service. They made me wait outside (doors locked) and I just assumed it was a covid protocol. They finally unlock the door and tell the two of us that have been waiting for at least 30 minutes that they are closed. I asked a simple question... why did you watch us while we waited outside and not tell us you changed your hours???? The sign said closed at 8 pm and it was only 7:55 pm. I was most disturbed with the tone and the attitude. Not sure I'll be back. What happened to customer service? read more

AT&T Store - They were closed and made me wait - Mobile Phones Near Me - Culver City, California

We had a world class service by the ATT representative Mr. Soto in Culver City. He provided excellent advice, updates, and advanced technical support. Kindest regards Victor Abraham 310-766-5959 read more

I wanted to leave a review praising Ana's customer service. I came in with an issue and she immediately started to find solution! Thank you Ana for helping me today and resolving my iPhone problem, you're the best. read more

Chris and the manager of the store as of 9 SEPT 2023, are super awesome! Both professionals provided exceptional customer service and also recommended upgrades to my existing phone plan. They also recommended the best phone for my current needs. However, to no fault of theirs, there "appears" to remain a consistent MANUFACTURER problem with the iPhone "automatically silencing ALL calls" even with my brand new iPhone (6) version iOS 11.4.1. read more

Went to this location for an issue, they asked me to call the ATT number from one the phones they had at the store. After being on hold for 30 min, the call was disconnected. When i asked for help, they told me to call the number again. Lost 1hr, and didn't resolve anything. read more

Why when you say no thank you for a add on service like home tech program they sign you up anyway????? Because they get commission. After buying my iPhone 14 I came home to two text messages that said I signed up!!!!!!!! Then the person who helped me sold me the wrong screen protector and even put it on for me. I realized when I got home my kids phone protector fit better then mine did. So I had to take another day off work to come in and have them correct it and when I find out that it was the manager who had originally help me oh, I was so embarrassed for him.. stop ripping off good customers!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Jose, Carlos and Nancy are all 3 amazing and helpful. They take their time out to explain everything and help you find the right phone and plan for your needs and desire. They have a very wide selection of phones a s plans. Very good price and on all their phones. For a student, thats refreshing. Go see them for a good deal. read more

I went in looking to have them help me put on a screen protector -- something I've had people at at&t stores in multiple states (including CA) do, and they refused. I've been an at&t customer for a long time & their customer service and refusal to help is the worst I've ever dealt with at any at&t store read more

I used this location a few times for my new phones and always had an ok experience. Sure they are nice but you feel like they are car salespeople and you leave getting shit you do not need, but at least I didn't have a wait and they were friendly. This is not the case on my return visit. Today has been the worst experience ever had in a phone store, ever. I have been waiting over an hour. Only two people are working but 10 customers are in the waiting area. There are more employees as they are in the back and I have seen them come out to help. I'm not sure it this is because of the Att and direct Tv merger or this location has had managers change. But this is insane. I'm about to walk out and go to the Santa Monica store in the am, even after waiting an hour. This is a disaster and I'm as I write I get more and more upset. Hire more people or lose business! Period. read more

I had to switch billing responsibility. I tried online but the process was not working. Came into the store and Ruby and Shawn were both very helpful. It took a bit of time and I was thankful for their assistance. They even helped me get discounts on my service. I typically do things online so I hesitate to come into the store but I was happy with the help I got. read more

Worst customer service I have ever experienced. I usually handle my transactions online when upgrading phones. I should have just waited and did that. It took 3 attempts to get my new phone. Very inexperienced staff that have no sense of professionalism and urgency. They were pretty much glued to tv watching the game. I lost my drivers license in this whole ordeal. read more

Daisy truly went above and beyond to help my aunt get a new phone and keep her number. Aside from explaining everything clearly, being patient, she was also incredibly sweet. The other staff members were also super polite. Thank you SO much. You made a old woman very happy :) read more

My 90 year old mom had her phone and purse stolen and then the Culver City AT&T store stole what was left.... Their associate Richard (aka Dick) was so rude. I needed to pay off previous contract and he would not work with Loyalty Department that I had to call. When I said that I couldn't hear over the phone because it was so loud inside the store, he told me to go outside. I ended up having to add a new line, rather that wait a week to have the same phone mailed to me. I have been with AT&T for more than 25 years. I fing hate this company. I found out now that I can't even upgrade my 3 phone lines unless I agree to pay full price, or sign up for Unlimited Plan. I use less than 5 Gig of data a month. Fuck AT$T read more

I will say that this is the best AT&T store I've ever been too! Attentive, helpful and just to the point! I was very happy with the staff and their customer service. I came early before any real rushes and was helped immediately. Very happy and satisfied. thank you to the lady who helped me this morning!! read more

AT&T Store - Best Att yet - Mobile Phones Near Me - Culver City, California

Dennis helped me transfer my data from an old old android phone to a used Verizon iPhone. It took a while, no fault of Dennis, but he got it done. I couldn't be happier! read more

Great location and very fast customer service! Went last minute to replace a power cord for my home equipment and the staff was absolutely amazing! They had the product available so I didn't even have to go through shipping! Very friendly and patient staff, honestly best location. read more