I signed up for 5G Home Internet and canceled within 2 weeks. After cancellation and receiving my…read morefinal bill, I could no longer access my account online or through their app. It takes finagling and going through other departments to actually speak with someone when you do not have your mobile phone and account number assignment for the home internet, which you can no longer access since you can no longer login. I am being charged over $400 for one of the "FREE" offerings at sign up and after finally reaching them the first time they told me to call them back after a specified number of days to get a credit applied. I was able to get through after again jumping through hoops to get through the automated phone system and again asked to call back after a specified number of days. I spent 45 minutes, talking to 3 different departments, and still have not been able to be transferred to the correct department. It boggles my mind that employees actually make these decision on processes and systems for their company, go through development, testing and implementation. These people are actually getting paid to make mistakes and apparently do nothing to resolve or make their servicing better. Unbelievable. ABSOLUTELY DO NOT DO BUSINESS WITH THIS COMPANY!!!!!

The only bright side to my visit today was working with Elliott. After working with another…read moreemployee, didn't get his name, and I wouldn't name him anyway. Anyway, Elliot worked about 10 minutes and had the problem fixed with ease. Unfortunately, I had already spent an hour. Getting no help whatsoever. Also, I believe in opportunities for everyone, but you really need better. English speaking phone support.

Moms phone broke on Mother's Day. What started as "not so good day"went as great as it could be. We…read moredon't live in Texas so we were a bit worry. We had GM Whitney and representative Robbie helped us and OMG , they were incredible! Helpful, efficient and most importantly of all, they were SO KIND! If you need to go to a Verizon store, you guys should come here. 10/10!

This is a nice store. Mark is the best. He helped me get my line added and all set up and running…read more He is very attentive to the customer and very patient. Thank you, DB

The other reviews dissing the salesperson Amir are exactly, 100%...correct. He is rude,…read moredisrespectful, and looks bored to be there. How he is apparently a manager here will remain one of life's greatest mysteries. The other salespeople are generally better but it's often very difficult to get help in a timely manner here.

first off they never answer the phone! Lots of attitude and non helpful when you go in as well…read more Went to another store they were fantastic. The main manager the day I went in had a major attitude problem and didnt know what the heck she was talking about! If I handled my customer service that way with my clients I would be in deep trouble. They did do way better! Please everyone go to the apple store to buy your phones then establish service! Maybe they dont get paid enough but if you hate your job that much go work somewhere else. Everyone believe the reviews here they are accurate! I will never return to this store again! They need to clean house and retrain!

My daughter's and I were getting upgrades for our phones and were assisted by one of the most…read morepatient and accommodating salesperson I've had in a long time. He not only took the time to answer all our questions, he offered other services (Netflix, HBO bundle etc.) at a lower price than my daughter's were paying He was very professional as well as a special employee. It was a pleasure Ray!!

Manager went above and beyond to solve our problems this past weekend! He spent almost three hours…read moreto straighten out the finances regarding an undelivered Apple Watch. he was like a bulldog, making sure we did not miss out on any discount.

I was moving from Texas to Florida, and canceled my service. I called Verizon, and was told to…read morereturn the equipment to any Verizon store. I went to this store at approximately 10:30 in the morning, I had my equipment with me in a box, walked in and there was a Verizon employee assisting a gentleman, and a young lady employee standing at her computer, and there were no other customers in the store. After approximately four minutes and no one saying anything to me, I finally asked the young lady at the computer if she could help me. She didn't even look at me and said "someone will be with you in a minute." Approximately four minutes, went by, and she did not move from her computer. Now I know that does not sound like a long time, but it's an eternity when you're standing there in the store with no customers, and nobody is helping you, and she is standing there at the computer doing whatever she is doing. I finally asked again if she could help me, she looked at me and said "with your attitude, you want me to help you?" At that point I looked at her I said "are you serious?" I set the box down on the counter, said I had to leave and walked out of the store. I don't know what her problem was, but this young lady should be dismissed immediately!

I was told it would be easier for me to open up another account at a new company than separate out…read moreof my family plan. Atrocious customer service.

Brain dead, mindless cretins who can't do anything correctly. I do not currently have Verizon, and…read morebased on my visit, I NEVER will. If it was possible to give negative stars I would do that. I have cell service thru another company and I need a new phone, so I figured I would shop the competition. I walk in, and after a few minutes I'm allowed to tell one of the employees that I'm interested in switching carriers and I need a new phone. She says to wait for the other employee to finish with her customer. I guess neither of the first two employees there can help a customer, and I need to wait for the one already with a customer but sure. 14 minutes later, How can I help you? I tell her exactly what I'm looking and what I need. She asks for my ID. I ask why, she says to "verify my information", ok sure why not. She attempts to scan my ID with her tablet. 4 minutes later she has now managed to successfully scan my ID, and is now tapping away on her tablet. 3 minutes later she tells me I'm eligible for a discount on my home internet service. I tell her I don't need home internet, and just want a quote on service and a new phone. She chooses not to listen to me, and instead starts telling me about their home internet and starts the process of signing me up for it. Once again I decline home internet service and tell her exactly what I want. She sighs, and goes back to tapping on her tablet. 4 minutes later, she asks for my SSN. I ask why, she says she can't give me a quote on service without running a credit check. I tell her to assume I'm very well qualified, and to just give me a list of plans and phones available. She protests, demands my SSN, says it won't hurt my credit at all, and she NEEDS it before she can tell me any prices for phones and services. I once again tell her to just assume I'm very well qualified, and to just go from there. She sighs, and goes back to tapping on her tablet. 3 minutes later, she flips the tablet around and asks me which add-ons I would like. The screen is filled with options like Unlimited Storage, Family Plans, Netflix and Hulu and other streaming services, and the like. I say I want none of them right now, I just want the price for a service switch, any available plans, and any available new iPhones. She says she can't give me any prices for a plan until she knows what add-ons I'm going to want, so she can calculate a price. For the SEVENTH TIME, I ask her for the cost of transferring service, any available plans, and any new iPhone options. She (wait for it) sighs again, and goes back to tapping on her tablet. 5 minutes later I tell her to stop whatever she's doing, and that I'm leaving. She protests and says she's almost finished and she can START working on what I asked her for, and she just needs another minute or two. I tell her "Ma'am, I have been sitting her for over 30 minutes, waiting for some simple information that I have asked for MULTIPLE times, and the only thing I've learned is that you REALLY want me to sign up for home internet. I tell her that I went to the T-Mobile store down the block with the same request, and within FIVE MINUTES, I had all the information I needed, multiple phone and plan prices, everything I needed to make a decision. And she had a great attitude. But here it's been 30 minutes plus and the only information that I have from you is you want to switch my home internet service. I told her to delete any information she may have gotten from me, never to contact me, and I walked out. I went from curious about Verizon services to outright hostile towards them in about 35 minutes. I HATE Verizon, I HATE that store, and I wish everyone there gets fired sooner rather than later. If it was this much trouble getting information about switching service, how much trouble is it going to be WHEN something goes wrong?

We had a great experience at this Verizon store. Deleon assisted us and was excellent. He was…read moreextremely knowledgeable and helped guide us in the right direction without pushing us to spend more money. He gave us extra tips about our new phones and Verizon plans and overall went above and beyond. I would recommend this store and working with him in the future.

Giving this business even one star is difficult. If I could give zero stars I would. This is not a…read morecorporate Verizon store. The employee that I spoke to was the manager's brother, and his name is Johnny. I was referred to this location by a corporate Verizon store to obtain a copy of my contract. While explaining to him my phone was stolen, he completely ignored me while he was on his personal cell phone. I needed an explanation as to why Verizon was charging me over $500 to upgrade my phone when the phone was paid for outright. He could not explain this to me, it's simple math, and told me it was not his problem I am so stupid that I didn't understand his explanation. He refused to print out a copy of my contract as well. This behavior is outrageous. His brother who again, is his manager stood by and let him disrespect me. He could not explain how the math worked out, because I paid cash for the phone. I will be filing a complaint with the FCC. This isn't the first time I have had issues with Verizon trying to get away with bogus charges.

Josue, Daniel and Bekha and the entire staff will ensure you get the best deal, most discounts and…read morepromotions. They clearly explain all the options without overwhelming you. This entire store is great!! They did way above and beyond their job. Staying late and answering multiple questions with a smile on their face! I am soooo happy I switched my three lines over from AT&T! A new Verizon customer and could not be happier! Better rates and MUCH MUCH better customer service

Verizon is scamming people and their personal he's name is Paul he tell me a false information…read moreabout the promotion and fees

Jeremiah's customer service was OUTSTANDING! Jeremiah went above and beyond to give us a VIP…read moreexperience. He was able to do almost everything remotely, without us coming into the store, brought our devices to us, ensured they were set up properly and followed up to make sure everything was working. All while cut our home and wireless bill in half. If you're looking for exceptional service, schedule an appointment with Jeremiah!

I am a new customer and Verizon are real shady. My device does not work properly. I was told that…read morethis is a new device it will take a moment. So they kept giving me the run around and now I .stuck with a bad device Do not get service

Ivan is the BEST sales/customer service person I've ever worked with. I sincerely hope that he is…read moremaking a pretty penny because never in my life have I come across someone who makes dealing with issues so seamless and easy and he is so kind along the way. Belt Line Verizon location is lucky to have him. If you need a new phone or carrier, Ivan at Verizon in Irving is the guy to go to.

Great food cocktails superb atmosphere quiet wait staff very responsive. Menu modification made…read morewithout issue.

Spent the last 2 nights at this location trying to purchase a new phone. First night, we waited…read moreabout 45min to be told they can't honor the deal that was texted to me (by Verizon). Their in-store version of the offer was more expensive per month. We tried to execute it online that night instead, and VZ Verify (the system that verifies credit cards) was down system-wide with no ETA on when it'd be back up. We were told by the internet sales team (via phone call) that the order was all set online, so we'd be able to go in-store to simply pay the total and pick up the device. So we went in the next night to complete the transaction. Shocker, they "couldn't do that" and would have to "re-build the offer" in-store, which wouldn't match the price of the offer received. I've never seen a company so intent on not taking someones money. We even called back in while sitting in the store to try to get this resolved, and we couldn't even get the reps (both on the phone and in-store) to work together to try to fix THEIR issue. This is the 4th or 5th major issue we've had with Verizon in the last couple years, so today, we'll be researching alternative providers and switching in the coming weeks. It is unacceptable to be so apathetic and unwilling to resolve a problem, especially when that problem was created by Verizon. That isn't customer service.