Last time I was in here. I wrote a nice review about two women who worked here. I gave them the 4g device. They put it in a box and said they would mail it. 3 months later I am being charged for a lost device. The current employee tried to help, but the person on the other end of the telephone said nothing can be done by anyone about the charge if the device is not found. This store takes no responsibility for something they took from me. I tried to talk to the manager on the way out and he was very rude. He wouldn't talk to me about it. So, don't use this AT&T store. As a matter of fact, just don't use AT&T. They lie about the plan and the cost of the plan. Stores can't fix things. They have to call the same lines customers call. It takes hours to get information and get answers. read more

AT&T Store - Mobile Phones Near Me - Denver, Colorado

Great customer service. Hunter was knowledgeable, polite and helpful. Left with everything I needed.

We went online and ordered the iPhone 14. We chose the pick up in store option. We paid online and was told it would be ready in 2 hours.. when we arrived at the store, we were informed that our order had been cancelled and that if we wanted the same phone we would need to pay 10x the price.. the whole ordeal felt very scummy.. the salesman tried to sell every single thing he could, including a membership to AARP! Att has incentives for their employees to sell more expensive products. 0/10 Would not recommend! read more

Tried to change billing from a corporate account to a Prepaid plan. Manager gave excuses about how it could not change from business to prepaid and said I had to have a regular consumer account for at least 30 days. Stopped by the store and neither of the two guys can help me. Tell me that all of the management is at some sales conference. Eventually talked to AT&T escalations in Atlanta and was told that no such rule applied for switching to prepaid. Bottom line- the Manager at this store lied to me in attempt to secure commission on a new contract. Issue was reported to the Federal Trade Commission since Connect Wireless owns this store, not AT&T. Don't shop this store. read more

If you are interested in wasting 2.5 hours of your life, while accomplishing nothing, listening to employees bickering, and simultaneously being told how frustrated you appear- then visit this store immediately as this seems to be the only thing they're competent at. I went here because my phone had stopped turning on, and they told me I could either file an insurance claim or use one of my other family members upgrades to get an iPhone 13 pro for $700 off. When I attempted to do that option, they were pulling some really shady things trying to get it to work....having to make adjustments so the the line the upgrade was on (not mine) wouldn't get cut off, etc. After 4 times unsuccessfully attempting this, multiple times being passed back and forth between employees Desirae and Lexie, having a super high Desirae explain to me aspects of call forwarding that were just erroneous, listening to them talk about all the commission they were getting and having to watch a FaceTime call with their family in front of me, I asked to have my broken phone and sim card back to file the insurance claim at home. They suddenly couldn't find my SIM card and were worried that they have transferred my phone number to a new sim card. This necessitated even more time looking for it, and ensuring that my old sim card was still active. Do yourself a favor and avoid this place like the plague. read more

Went here today add another line to our plan, as well as get ready for the new iPhone and were treated like Danny G said here...with contempt. We were asked questions through yelling across the place about what we wanted and then told to write down pretty much every piece of personal information we have to a hand written list. Our questions were waved off as if we were asking about the location of the bathroom. This is the kind of treatment you might power through when buying a lawn mower, but cellphone contracts are a binding agreement you're signing up for, for thousands of dollars. It's a big deal. At any rate, we walked out so as not to inconvenience them anymore, and will not be back. AT&T...time to reign in these 'authorized retailers'. They look too much like a legit AT&T store and damage your rep. read more

Great place to go on a Sunday and get a phone. Talk to Rodney and he will take great care of your needs! Place is full of phones to chose from!!! Kid in the candy in the candy store!! read more

AT&T Store - The kids are taking control!!! - Mobile Phones Near Me - Denver, Colorado

They don't have a variety of anything on their shelves other than their phones. All phone covers, cases are invaluable and very basic. You can purchase one online, in which I did but they take forever. Especially if one coming from overseas. One associate was there, with 5 other customers waiting to be assisted! Yet I do applaud Chris, him for being fast, efficient, and able to recommend us a broken phone screen fixer-upper. Having to give us a card that offers us an additional discount for having AT&T referred there as well. + Yelp discount as well on top of that. But the policies on filing a claim online with a third party company is a pain in the arse. Whatever happened to coming in and exchanging the phone for a fixed price? Who the hell has time to ship in an old phone and getting a new phone shipped to you? Plus other hidden fees, like shipping and handling. Not a fan. The stores should be able to accommodate us. Such a pain in the arse, the physical stores don't want to do anything, other than assigning a phone to you. But problems? Absolutely out of their hands. Nothing wrong with their associates. Just the policies are so inefficient, and wastes that time of us. Oh well AT&T. Otherwise, Chris, with the long, flowing, brown hair: You cool. read more

This is the best at&t store around. The staff is easy to work with and knowledgeable about all of the inventory. If they can see ways to reduce your bills they will offer to help. If they're busy it will be a wait because they spend time with each customer. I highly recommend this store. read more

I've never written a yelp review before (although I appreciate those that do so with caution and understanding) however, the customer service I received from this store was phenomenal. Andrew, the gentleman that was helping me, was absolutely outstanding. I went in to buy a new phone and he was beyond pleasant and offered such fantastic assistance that I have to give him a shoutout. For being a millennial, I am comically technologically illiterate and he took the time to be patient with me, explain everything to me, and was incredibly professional. Alex was the fellow that was assisting him and he was also great. I am so pleased that I went to this store. Andrew and Alex, you guys are great and I am thankful for the help and service you offered! read more

Never have I felt such contempt for my phone provider. Beyond being AT&T, this store is a joke. I have had to go in three times and the customer service is awful. Today, it took 10 minutes to even be acknowledged by the sales associate. The past few times I'd been in the employees seemed stoned, as they were incapable of explaining ANYTHING about the contract. Now that I have a cracked screen, I am left baffled by the news that replacing the phone will be more than $50, which is how it was explained to me. To sum up my experience with this particular store- laughable. Except for the part where I'm out $200 dollars because a dumb employee was unable to explain how the insurance works. After this experience, I fully plan to cut all ties with this b.s. company. If it was possible, I wouldn't even give this miserable place one-star, but Yelp is nicer than me... read more

I was helped by Colton who is the best! He was patient, explained everything to me in detail and was very helpful in helping me make decisions that are best for me. I can't vouch for anything else at this store, but go see Colton if you're looking for awesome service and knowledge. read more

The manager Tim Bahner helped me fix a new phone that I bought at another store, 2 other stores had failed already. It is great to have someone with knowledge who helps!! Thanks Tim. read more

Do not buy a phone from this store. They represent themselves as AT&T but they are not AT&T. They play with the numbers to rip you off on your contract. AT&T will not be able to help you since this reseller is on a different system so has no access to your signed contract. They are scam artists. BEWARE. read more