Christopher Byars was so helpful setting up my new iphone 17 Pro…read more Christopher went way and above the call of duty! he was patient, knowledgeable and very courteous!! He gave us his name and we will only come in store when he is avalible!

I've been trying to compare cell service between different companies to find what works for me…read more While I am almost done with my comparisons and will be making a decision shortly, I wanted to share that customer service is very important to me. The young lady I met at the store, whose name was Briana, was one of the most knowledgeable and friendly people I've ever met. I appreciated her taking the time to explain everything to me and answering all my questions. Her patience and willingness to help me understand the different options made a huge difference in my decision-making process. Thank you, Briana, for your exceptional customer service!

Such a good experience! Came in with battery not working explained everything and how to fix it in…read morethe quickest way! The girl helping me was super helpful (didn't get her name, but was wearing glasses). Recommend!

the one star is too generous. yall suck. not verizon in general. YOU'RE LOCATION. most…read moreunprofessional clueless people in here. maybe instead of trying to help 10 people at once you could sit down with a client and stick with them until their need is met. biggest clowns working here. while your at it, buy some work clothes not those dumpy Verizon t shirts Jesus.

My husband and I got our new iPhones online the day before, and I picked mine up today without a…read moreproblem. Mario helped me and I think I was back in my car in 3 min. Easy to set up at home, thank you so much!!

Wanted to come in to upgrade my iPhone. The store system crashed one step before setup of my new…read morephone. I was given an appointment to come in the next day to set up the new phone. When I arrived to the appointment I was told they had sold the phone I had selected the day before. 0 star service from the associate named Mario.

Allison, Drey, and Ryan were all very helpful. They helped us upgrade our phones, add an eSIM, and…read morelowered our bill. Great service!

Clark was great!! . He was very informative and knows his stuff! I don't normally leave reviews…read more. however, I will on this dude!

Haley assisted me with getting a few phone upgrades. She was very knowledgeable and definitely…read moremade this experience a breeze. During my visit, it was busy but the check in process was easy. All of the staff on site were hardworking.

Came to this location after waiting a long time at another one and got no where. They helped us…read moreright away and were all very friendly. Definitely recommend this location! Awesome people!

Matt Motes has gained a friend for life after my visit today. I went in to trade in a line, and…read moreupgrade another. The process was quick and easy! There was one moment where trouble encountered on the corporate end, and he called them and talked it out to fix it so that I didn't have to! He put our cases and screen protectors on for us as well. He was very friendly, engaged in casual chat with myself and my children. No one in this store made me feel like I was a bother or causing a scene with my children who had to tag along. I love the team here and I'm very glad they were here to help. Ginger was also filling in for someone today, and she also engaged in wonderful conversations with us and laughed with my kids! 10/10 experience and I will return every time from now on.

I didn't catch the ladies name I spoke with but she clearly profiled me and formed an opinion of me…read morebased off my clothes. I just got off work and needed a phone and told me she could not approve me for financing because of fraud. What the fuck! I have gotten a phone before thru finance and now I can't?? AT&T gained my business. Verizon is as worthless as the people that work there!!

This Verizon crash we're experiencing has resulted in my daughter possibly losing her required…read morecollege internship. She was not informed of the outage until her potential employer couldn't get in touch with her for finalization of her 2nd interview (due to the outage). Verizon could have let her know something through messaging, etc, but did not. This is ABSOLUTELY UNACCEPTABLE, and we have no word to express our frustration with your business. Please tell us what you are going to do to remedy this horrible situation. I know you're a local subsidiary, but maybe you could forward this message to someone who can at least tell us something. Some phone calls are extremely important, and you need to find a way to tell your customers that an outage has occurred. Please call me to at least tell us something, Robert Stewart (205)705-4745

Chris Byars was outstanding! He helped me set up my watch…read moreand fixed a problem I was having! Very polite and helpful!

This locations has the best Sales Rep around. His name is Justin and he was the most helpful and…read morepatient with me. The whole crew at the Pell City location is awesome. They treat us with the upmost respect and will work with you to get you the best deals and save you money the best way they can. Go by and see Justin and the crew and I promise you won't regret it.

When my SO and I walked into the store we were greeted first thing by a young man named Jeff. He…read morewas so great to work with. He went above and beyond on making us comfortable and making sure we saved as much money as we could as well as making sure we were getting everything we were wanting. Always great customer service when we go to this store.

I am writing this on 1% phone battery charge as I walked in for a phone charger and was completely…read moreinvisible to the staff. Not one of these clowns even bothered to look up, let alone help. It's like walking into a business of terrible service and laziness. Honestly, I'd probably get better service buying a phone off a street vendor. Just go to T-Mobile and avoid this place full of stank-face workers. Signed Boss & CEO

Do not trust them! I've been a customer for many, many…read moreyears. I took a family member to AT&T & they gave me a great offer to upgrade my phones. "Trying" to be loyal, I took the offer to Verizon to see if they could beat it. They gave me a great deal only NONE of it was real. I waited there for HOURS while they changed my phones, etc. I've called Verizon MANY times & have spoken with many supervisors who promise to look into it & call me back, only they don't. My bill is hardly what they offered-$80 more. I've never been so disappointed & disgusted with their customer service. Go somewhere else!!!! They have NO loyalty

Hey! It's a Verizon store. Not going to debate what carrier is better just want everyone to know…read morethe people working here are great. I have had to go here several times to handle broken phones from my work and these guys are great. Quick and easy to work with. Place is always VERY clean and VERY well stocked.

From the owner: Bessemer's go-to Verizon store for the latest devices, including iPhone 17 Pro Max, Google Pixel 10…read morePro XL, and Samsung Galaxy S26 Ultra. We offer personalized service, device upgrades, and trade-in options on America's most reliable network. Our mission is to keep Bessemer connected with top technology and expert guidance. Visit us today at 812 Academy Dr for the newest smartphones, tablets, and accessories.