It broke the next day, not crack, just the repair failed. Took 2 weeks to get actual replacement…read morepart in and we will see if it actually works and stays working.

Try to avoid this location if at all possible. No accountability, lack of leadership, poor…read morescheduling practices. Both my wife and I scheduled appointments in July of 2025 to get our batteries replaced in our Google pixels. Walked in to the location and understandably was turned away because they didnt have the batteries on hand. Unfortunately they didn't call ahead to tell us so I wasted my time driving there for my appointment but not a huge deal. After that, I was told I would be called in 4-6 weeks when they had the batteries. At 8 weeks still no call, so I called. I was told they didn't have either me or my wife on the wait list and that we would have to wait for more batteries to come in. Not sure why we weren't on the list? We had an appointment two months prior. I called again in September and was told no batteries available. Fast forward to today, May of 2026 almost a year later than the initial appointment I got an email that my appointment had been cancelled. I called in and the guy j spoke with had no record of me or my wife in his system and said "oh you can come in anytime, we've had the batteries available!" After waiting 10 months for a battery and 0 communication from this company it was pretty sad to hear the batteries are available and likely have been available for quite some time.

All nice till after sale. Then, very rude, not helpful at…read moreall Did not do what they said they would. "We can transfer your phone data seamlessly" Not, guy didn't know what he was doing. Waited a long time for him to do it. Then upon inspection, lost a YEAR of data, phone numbers were not transferred right, lost contacts. Called t mobile customer service and was told to try another location. Went to the Miller Lane location. Talked to manager Grant. He went over and above what I expected. Spent the time to help. Saved our account because after the Fairfield location. We were ready to find another company. Thanks a million Grant! Don't waste your time at Fairfield location.

What is so damn hard about keeping up with all the colored phones that people want in stock?! This…read moreis absolutely RIDICULOUS!!! I have been a loyal customer for years and every single time I go to upgrade they NEVER have the phone in the color that I want!!! If I'm paying this kind of money than it should be EXACTLY what I want! I have 4 people on my plan and only ONE of us walked out with the phone they wanted.... Unless I payed MORE MONEY OF COURSE to have them ordered and wait for 3 weeks! This is the 4th time that this is happened and I'm seriously considering on taking my business elsewhere.

Pretty painless when I went to pickup an online order. Got helped right away and was on my way…read more Hasn't always been my experience but I went in the middle of the day. They did seem to have plenty of staff though.

I took a class on Macs and learned a lot more than I knew. I realized there are features that I…read moredon't even use and I've had Macs all my life.

I have not had the service for over six years. They sent New equipment in my name to the house I…read morelived in six years ago. I nolonger even live in the same town. I have called to try to return the equipment, but was unaniem to get through to customer service. I did get a technician who only wanted to update an account I don't even have. Hé did conform that he seeds an order for New equipment shipped to me but he could not tell me who had ordered it. Each time I got a person on the phone they would drop the call when they attemped to put me through to customer service. I only want to return the equipment and get my name off thier books.

Just want to return equipment. 2 people working, and a manager that is just standing around,…read morewatching them. The line is 11 deep. You would think he would actually do something productive.

really a wonderful staff. I went in with a configuration problem. they figured it out in a couple…read moreminutes. they replace batteries for me before and will keep this old cell phone alive. thanks Mac

Walked in with my 96Yr old Mom's old cell phone that was stuck in an update loop and Alex wa whelp…read moreto take care of it within 5minutes! Incredible and kind service! Definitely recommend!!

Josh is absolutely amazing. This has been the best experience I've had with Verizon to date and…read moreI've been a customer for over a decade. I came in to upgrade my phone. The first day he was balancing a busy day with multiple customers but he did it so effortlessly. Checking in and helping all of us and you could tell we were all impressed with his agility and effective multitasking skills. The trade in was easy and he made sure all my apps and phone settings were set up without issue before I left! Thank you, Josh!!! He is very knowledgeable, detail oriented and a true asset! If you have any Verizon needs I recommend stopping into the this location and meeting with him!

Dylan was amazing helping us upgrade two phones and adding another line to our account. He took…read morecare of all the technical stuff and explained the discount's clearly. As a Verizon customer for many years I'm happy once again with the customer service I have received.

Do not hire Computer Pros - Ohio. They are scammers. They have taken my money without providing…read moreservice and now I need to dispute the charges with PayPal and my bank. Computer Pros may have another side to this story, but I wouldn't know it because they do not answer the phone, respond to voicemail, or return text messages. I'm pretty sure they just ran a scam to steal $900 where they get you to send money via PayPal, fake a refund, and then try and get you to pay again via CashApp. I didn't send the CashApp and now I am fighting to get back the PayPal. - No straight answers to questions without the initial $200 to "Reserve-a-Technician" - Provided an unrealistically low initial estimate to get their foot in the door - Lied about labor to complete an installation being covered by the initial $200 - Showed up more than two hours late to the first "diagnostic" appointment - Disappeared and stopped answering messages after collecting another $900 and claiming issues with PayPal

From the owner: Computer Pros Ohio specializes in expert tech solutions for both home users and small businesses…read more Our services include: Computer Repair & Virus Removal – Fast diagnostics, malware cleanup, and performance optimization. Wi-Fi & Home Networking Setup – Eliminate dead zones and get fast, secure internet throughout your home or office. Smart Home & IoT Device Setup – Installation and configuration for Ring, Alexa, Google Nest, smart lighting, and more. Custom PC Builds & Upgrades – Gaming rigs, workstations, and hardware upgrades tailored to your needs. Tech Support Memberships – Affordable plans for ongoing help, remote assistance, and proactive system care. Managed IT Services – Full-service tech support for small businesses, including network setup, monitoring, and troubleshooting. Security Camera Installation – Professional installation of high-quality surveillance systems for homes and offices. Remote Monitoring & Data Backup – Protect your business with secure, automated backup and real-time system monitoring. Website Hosting & Support – Reliable WordPress hosting, website maintenance, and technical support for local businesses. We proudly serve Kettering, Centerville, Beavercreek, Fairborn, Vandalia, Yellow Springs, and surrounding areas. Whether you're a homeowner needing tech help or a small business owner needing reliable IT support — we're here for you.

was really helpful and they were amazing and great at there job they were able to help me out with…read moreeverything

Such a great experience here. Small store but LARGE on service and support!…read more We came in to get our youngest her first phone since she's headed to high school next year. Yes, we've had a family rule on when the kids get their first phones and the two other kiddos get to vote. Anyway, we stopped into the Xenia store. A great visit with superb support and the selection was just perfect for our needs. Will definitely be back, it was such a great experience. Stop in if you need anything in communications or entertainment. You'll be glad you did.