I just went in to the store. I don't know why I keep trying to give them a second chance and a third chance in a fourth chance, but the customer service here is horrible went in looking for iPhone 7 Plus Pro Max. The phone was not charged and the associate did absolutely nothing to try to even show me the phone. Asked her about the AirPods. She said they don't have them. I said do you think Apple have them and she said I don't know they're inventory I wasn't asking about inventory. I'm assuming they have the AirPods because their Apple Store but the customer service here is a waste of time so go to Apple Store in pentagon city or Tyson. Don't waste your time and money on this ridiculous store. read more

AT&T Store - Mobile Phones Near Me - Falls Church, Virginia

Cesar Junior was fantastic helping me set up new phone! The guy dropped what he was doing to help me this evening -instead of making me come back fit an appointment! great Att store! (run by Cesar Senior I might add)! I'll return here again due to his awesome service ! Great experience and store! read more

Ana was amazing very knowledgeable of products and very helpful for the questions I had

My phone died and was in panic mode! Roberto Jimenz was my sales associate and was GREAT! He was able to get my phone to recharge to transfer the information to my new i phone 16 max pro, i ended up getting an apple watch along with the process. Roberto was excellent in solving all my problems solving all of them. i left happy and grateful!! Thank you Roberto, love the new phone and the apple watch!!! read more

It has taken me almost a week to calm down and not write an expletive ladened review regarding my visit to the AT&T Sore in Baileys Crossroads. I went in last Friday to purchase the new IPhone 13 pro max, AT&T was offering up to $1,000 dollars for my IPhone XS Max, in perfect condition, how could i not trade it in and only pay an additional $100 for the 13 pro max. I informed the Associate, the only thing I wanted to upgrade was my plan and to incorporate existing discounts I had in place, had to gently remind him more than once. Associate and then the Manager tried to HARD SELL ME additional items, such as DIRECT TV and special, buy two generic cases and receive free generic charging cable. First off I only use Tech 21 Cases and have now need for new cable, if you want to sell me anything, include Magsafe charging cable. I totally own the mistake that really sent me over the edge. I did not carefully review the final paperwork until later in the day, i assumed the Associate would be honest and only upgrade the Plan, add the new phone and trade in, 36 months of refunds for approximately $27 per month. NO the rip off artist added in $15 per month for insurance and $5 per month for AT&T Next up without ever discussing them with me or asking if I was interested. Once realized what had happened, I immediately called AT&T Customer Service and was connected with a very nice, honest Associate who profusely apologized and sent me a !0 gift card for my troubles.d Do not go into this AT&T Store and if you do carefully review the paperwork ad do not trust their Associates WORD, read more

I seriously wish I didn't stay with att!!! I have been to 3 different stores and every experience gets WORST!!!! They do the "LET ME KNOW WHEN YOU NEED HELP" routine only to be MIA when you need help. The store manager literally has no say on anything. They just tell you to "CALL CUSTOMER SERVICE". I've been a customer for 19 years. I think it's time to move on!! read more

Went in yesterday to buy a charger for my phone . 2 people working and in conversation with other customers . They NEVER greeted me or the other customers in the store ... I walked out after 15-20 mins of waiting ... read more

Unfortunately Yelp hasn't implemented a negative star feature, because my experience at this place yesterday was easily, without question, the worst customer service experience since I've been customerin'. Ever. I'll refrain from getting into the details because just thinking about it re-boils my blood. It was so over-the-top bad that for a brief moment, I thought I was on a new version of "Punked" and I looked around for any hidden cameras. AT&T's customer service in general has been giving Comcast a run for its money recently as worst worldwide, but this particular location must be the epicenter of this "so-bad-it-must-be-intentional" customer service. You're better off poking yourself in both eyes and giving yourself paper cuts on all of your fingers than setting foot in this store. read more

ATT at Baileys Crossroads 9.17.18 at 11:32am Employee "Freddie" needs a crash course in Customer Service. His attitude is appalling - especially if you are non-hispanic. He was all teeth and smiles when assisting the Spanish speaking customers. He pretended like he was deaf and dumb when I spoke to him in English. He had the nerve to snap at me. That's why I'm writing this review. Freddie is a true butthole. His co-worker Gary is Excellent! read more

AT&T Store - Freddie playing deaf & dumb - Mobile Phones Near Me - Falls Church, Virginia

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Apparently they will only sell you a phone on a payment plan in this store. You cannot pay full price. The associate said I can buy the phone on the plan, pay the first month's payment, and then pay it off. This would keep me under contract, which I don't want. I don't want to be under contract with them because I don't trust them. Why don't I trust them? Because of things like this. Plus, the associate was far more interested in selling me DirecTV than the expensive phone I was going to pay for in cash. I was able to do everything I wanted online and the phone is ready for me to pick up. I'll be adding to my review after I pick it up in Pentagon City tomorrow. read more

I had a horrible experience at the ATT in Pentagon CIty so I went to this location so that they could return my phone and upgrade properly. Skye who is the manager there was very helpful and patient. She had to do a lot of undoing to get things right which took a while (no fault of hers). Her and her crew were very helpful and made sure I got what I wanted. Thanks again! read more

Avoid this place like the plague unless you want to be scammed! Especially avoid their MiFi product at all costs as it gives you barely any data and when you use it all (as you almost certainly will) the charges are exorbitant. Their sales rep on the phone even admitted their sales reps will tell you anything to get you signed up for the plan then will make it nearly impossible to cancel the service without paying a cancellation fee. It took me three calls and a visit to this store to get out of my horrible mistake of being conned into buying this horrible service. Save yourself a huge headache and avoid AT&T and MiFi unless you have money to burn and time to waste. read more

I went in twice today to tried to get a new line and phone but there was a problem with my application. Even though it didn't work out, the customer service was amazing. I got help from Luis and Ana who were extremely patient and kind with me. read more

I had a horrible, terrible customer service experience with Freddie Cash at the Falls Church, Va, AT&T store. He called me a LIAR because I told him that I did not know the password for iCloud on a iPhone that did NOT belong to me. I asked for a different customer service representative and got the nicest, most professional, and knowledgeable Ms. Claudia. As for Freddie, he does not deserve a job involving customer interaction. He's the type of employee that contributes to bad customer service ratings for the AT&T company. I suggest he gets customer service training ASAP or takes the initiative to find a different line of work. I did report his rude behavior to the Sales manager, Mr. Bustamante who conveyed that he'd counsel Freddie. Lastly, it's unreal that AT&T employs someone with that type of personality to serve its customers. read more

Went to this store to switch from Verizon to AT&T and Claudia was extremely helpful! She got us set up and ready to go within thirty minutes. She was helpful and answered all of our questions. Definitely recommend getting there early/as soon as they open on the weekends because they get busy quickly. Thanks Claudia!! read more

Went there to get a 5G family plan and get new phones for my in-laws. Service was great and any questions we had were answered and explained well. Dio helped us out every step of the way and we all left the store very satisfied with the service we were provided. read more

No service provided. We went in to make a payment and patiently waited at the counter to be noticed by any store staff member. After more than 10 minutes of wait we decided we won't be recognized at this location and left. read more

My husband and I were overcharged and 4 days we were on the phone trying to fix it and it was just a waste of time! Finally we came to this location ( not mentioning we've been to other location too, where no one was able to help us). Finally here, we've received a great customer service, Kalaysha was very friendly, helpfull, knowledgeable and caring assistant , who took care of all the issues we had! Thank you read more

After being there again n again and reading all comments ... I would say ; Try to go different store that here u most likely end up meeting people who dosent know their job well n in turn u either overpay or lose the good deals that actually exist ... Never go back again to solve issues that u noticed after store n u dont get them to listen to u for help that they have every old school talks to bore u out the store ... even so easy things which can be done on spot in store they tell u to talk to att customer service or manufacturer contact ... read more

We all hate going to phone stores and while I don't like that AT&T didn't handle my issue over the phone properly and that in store they couldn't cancel the mess that the guy on the phone got me into, I should point out that Claudia gave me great service, fixed the mess the guy on the phone got me into and straightened my account up. I hope that AT&T reviews these because she's a stand out and she did it in about the quarter of the time the bozo on the phone took (he should be retrained or fired). read more

My girlfriend decided she wanted the new iphone. Her old one had seen better days. We had went to Best Buy the day before. She met with a sales person who took her info and said they would be right with her. 45 minutes later nothing. Her carrier was already AT&T so the next day we headed across the street to see if they were any better in helping us. We walked in and were met by Rob. It is not often you have a pleasant and positive customer experience these days. Rob was the exception. In 45 minutes he had the line transferred over the sim card set up, billing explained in clear detail and the phone ordered. It was such a smooth transaction for us. Rob delivered a level of customer service that is rarely ever encountered. I was sure we would be there for hours and leave annoyed. But not at all. Fantastic experience. read more

As a buyer you really need to educate yourself before getting here. If you are coming here without exactly what you want and what you need than forget it. These people like bunch of hyenas want to jump on you and bite as much as they can. Not happy at all with these sales people. read more

I have been waiting for service for twenty minutes. I normally go to the ATT store on Duke Street, but I thought my good friend Sammy was still the manager here. Well, I was wrong - he's since left and I;m here waiting. There is always a wait here - the service is very specialized, but this leads to long wait times. Management needs to be able to make better use of scheduling or they will lose customers. read more

After being an ATT mobile customer for several years, I went to this location to upgrade my phone. I had received an advertisement with price for a specific phone. After waiting in line for 50 minutes, I requested the model from the advertisement, which was the same sale price as the model on the sales floor. The service person immediately said that he did not have that model in stock, but offered to sell me the next model up that WAS in stock. The model he was trying to sell was 100% more expensive than the one I came for. This is a classic bait and switch. I asked him to check other stores for this phone. The closest ATT location with this phone in stock was 90 miles away - pretty far in a metropolitan area. Watch the bait and switch if you shop at this store. read more

We went in to upgrade our phones. Roberto greeted us at the door, and assisted us through upgrading our phones. He was honest and professional. He didn't try to sell us the highest phone or a bunch of accessories. He asked the type of things we would need from the phone and then provided us with a couple of solutions. Our upgrade did not take long at all. He switched my husband and I phones over from our old ones to our new ones and also installed the screen protectors in minimal time. We are pleased with our new phones and the excellent service we recieved. Thanks Roberto! read more

HORRIBLE! I was hoping to come in, buy an accessory and get out... It wasn't the case! I have to be put in a long line of customers (12th) that required long transactions... I waited for almost 3 hours... Unfortunately they were the only ones carrying the accessory so I had no choice but to patiently wait... Definitely horrible experience... If you're looking for a quick transaction, don't go to this place. Staff aren't even remotely helpful, all they cared about is making a phone sale and taking their fanciful time knowing there's a gamut of people waiting for their turn! read more

Service wasn't too bad considering the day I came in (iPhone release day). However, I would love to know why the entire staff -- no exaggeration -- walked around speaking Spanish. Oh, and the ONLY music playing the entire time I was there was in Spanish. What the? That really bothers me. read more

My husband and I just got out of this store today. He had given his name to one of their female staff (she was wearing white shirt). The store was pretty busy so my husband waited for over an hour, he finally asked one of the staff to see where he is at on the list just to find out he is NOT on the list. The girl who took his name already left for the day and the other staff who my husband asked for follow up basically did nothing and she was hesitant that we were really on the list so we just left. Such bad customer service. DO NOT GO TO THIS STORE if you don't want to waste your time! read more

I went into this AT&T store on new years eve. I asked how much they would give me for my Iphone 5s. They checked and said they would give me $300. i said okay i will get it in exchange for the Iphone 6 Plus and pay the rest of the difference. Sadly, they didn't have it in stock with the GB and color i wanted so i said i would be back. I came back another time and they didn't have any. I came back today and they had only one left in stock (which by the time i was attended by an employee someone had already bought it). I told the employee that i wanted to trade in my 5s for the 6 Plus. He then checked how much they would give me and he said $185. i immediately said that previously they had told me $300. He said that price couldn't have been right and that it was not possible that it was only a week ago when i was told such price. That was when i got upset. For him to tell me that it was impossible. As if saying i was making it up. I even showed him who had helped me previously and had point blank told me that they would give $300 for my 5s. He did not even look to who i was talking about. And it was if he had not heard me. If they had simply told me that there was a deadline, i would not be so upset. I came home furious. I called AT&T customer support and asked for an explanation on my whole situation. The kind lady told me that it was a promotion that they had been giving for the holiday season. The associated at this AT&T completely failed to mention that for one. The customer service associate then went on to tell me that it expired on the same day i was told i would get $300. Furthermore, the AT&T associates who had given me the price of $300 NEVER said it expired that same day. Alas my confusion ceased. The AT&T associates at this specific AT&T really need to be informed of the companies offers and deadlines. It would be wise of them to make sure to ALWAYS inform their customers. I honestly thought the employee who was helping me had little to know knowledge of the offers/promotions the company had been giving out. I do not think i will coming to this AT&T again. Iphones are never in-stock and employees need to be know about the promotions and its deadlines. read more

First time here and came in due to issues regarding an upgrade that I did through Best Buy. Considering the not so favorable reviews I didn't really expect much, but all this turned around after this visit. I was helped immediately and, Ana, was amazing. She was courteous, knowledgeable and had me out of there in 15 minutes. Mind you I spent 25 minutes alone on the phone with a CSR just to have them tell me I needed to go to the store. All in all it was a great experience! read more

I visited this location last week and was greeted by a pleasant lady named Susana Hemandez, who was extremely helpful addressing our problem. What has been impressive, is how quickly she was able to identify and solve my phone issue. Susana is a star! read more

I came to the store by 7:12pm and store crew took my name and cell phone number for appointment. After 1 an hour 20 minutes i know she doesnt did appointment for me and when i was try to resolve my issue store crew Freddy told me i dont have time for u. Why i have to wait ? I told to Freddy i wanna to talk with store manager whatever they doesnt care about me and anyway he doesnt care about customer!!! Awful store on the leesburg pike. And now time is 8:59pm!!! Nobody still assist me!!! Just i cant imagine how u can talk about customer service when customer waiting 2 an hours ???? read more

Went in today with an iPhone question. I just updated my mom's OS and she couldn't remember her Apple ID password. I thought she needed it, so we went to the ATT store for help. We were greeted almost immediately, but when I asked about our problem the lady said simply that they couldn't help us. That the only solution is to buy a new iPhone (what!?). When I continued to question she said try the Apple Store. When I asked where the nearest one was she said Tysons and turned away to help someone else. Anyway, after a quick call to my husband, I found out that we could bypass that screen without an Apple ID password to get into the phone (and we could re-enter it later or change it in settings). It was so easy and quick. Anyway, the trip was a waste, the ATT employee unhelpful AND I found there is a MUCH closer Apple Store in Arlington. read more

It was a long wait (about an hour) but they made up for it. They were very apologetic about the wait and very patient with my questions and extended the store hours a half hour to get what I needed done. They were able to do what we had tried to do several times online and over the phone with AT&T customer service. I officially switched to AT&T from Verizon today thanks to Gary and Tina! read more

This is the worst AT&T store. If I could give zero stars I would. I worked at AT&T for eight years and I know that employees are supposed to greet guests when they enter the store. I sat there for over 10 minutes while two representatives stared at me and nobody greeted me or bothered to take my name and get me on the list to be helped. All I needed was a screen protector and I know accessory opportunities are very valuable and I ended up leaving because I was so disappointed with the lack of customer service. I will never go back to this particular store. Horrible customer service and horrible experience read more

One of the worst retailer store of Att, the customer service is terrible and repugnant. I went in and no service whatsoever. I wanted to get an upgrade but ended up leaving. No customer service, waited like an idiot there for more than 20 mins. Don't go there! This people don't deserve a job like that with AC on and indoors. read more

Another horrible AT&T experience, no one seems to want my business, was quoted 55 minutes to buy 2 phones, I explained to the manager, all I wanted to do was buy two phones....no other changes, frustrating read more

Nice store. Appreciate everyone here is bilingual -- well needed in this area. Very modern (almost like an Apple Store) and large selection of electronics. Staff seems friendly. read more

My family came to this branch to have my wife's phone activated. We're 5 accounts with AT&T now on our 3rd yr. we've always come to this branch and ethnic evolution of staff is incredible from the first time we came in 2011 or so. Majority or about 90% of the staff are apparently hispanic but this didn't deter extending excellent service to these asians. Nasha was very patient and spoke eloquently in English. She looked stiff during the first few minutes but she gradually warmed up and smiled a great deal during the transaction. She was unquestionably knowledgeable and answered all questions that were thrown every 2 min. She offered good deals and options if we decided to modify our plans. She was cool and pretty, too and we look forward to being served by her again. read more

Admittedly, I was kinda hesitant to go to this store, which is closest to my job, considering the low YELP ratings. However, my experience was so different - and I was impressed! The wait time was less than 15 minutes...the store had plenty of customers but seemingly enough AT&T service reps to assist. Alvin helped me - he was awesome, helpful, friendly and quick! Keep up the good work, man! read more