I've had nothing but great experiences at Sacramento Jewelers in Arlington. The customer service is…read moretruly five-star--every visit has been met with friendly, professional staff who go above and beyond to help. Their service is always fast and efficient, which I really appreciate. I've been here a few times now, for a few minor jewelry repairs as well as a watch band replacement and the consistency in quality and care keeps me coming back. Very fast turnaround time.. It also feels good supporting a local, family-owned business that clearly takes pride in what they do. Highly recommend to anyone looking for a trustworthy and welcoming jeweler!

So so so nice! Fixed my boyfriend's watch in 5 minutes and explained to me how to adjust time…read more Couldn't have been better!

Dan and his team are very knowledgeable. They did an amazing job repairing and cleaning my vintage,…read morebut new to me, Omega Seamaster. It runs beautifully. They projected it would take 4-6 months, but it was done in 5-6 weeks.

The watchmaker was extremely rude and condescending. For context, I'm not a watch enthusiast. I…read morebrought in a watch that belonged to my dad to have it restored for sentimental reasons, and I spent over $800 on the service. Given the cost and the significance of the watch to me, I simply wanted to understand what work had been done. The watchmaker did attempt to explain it initially, but when I didn't immediately understand the technical details, his demeanor changed. He became short, dismissive, and increasingly condescending. I wasn't questioning his expertise or the quality of his work--I was simply asking for a clear explanation of a service that cost me nearly $1,000. I made every effort to be respectful throughout the interaction, but unfortunately, I did not receive the same courtesy in return. He may be a skilled watchmaker, but technical ability does not excuse treating a paying customer as though they are an inconvenience for asking reasonable questions. Based on my experience, customer service does not appear to be a priority here, and that significantly overshadowed what should have been a meaningful experience restoring my dad's watch.

I came on a Sat afternoon and thanked him for being open on the weekend. One of my sub-dial hands…read morehad come loose in my watch and he said he thought he could fix it right there. About 5-7m later, he did. Solid. During this time he was helping his neighbor with a flat tire so had a machine pumping air outside and he tried to help them at the same time. I thought that was cool that he was trying to help them. I also talked to him about the business of watch repair which he told he had only been doing for 7 years(!). At the end I asked if he could break a $100 bill and he did! That was again cool. Really down to earth guy and just super pleasant to to talk to. Charged me $30. I offered to leave him $5 for tip and he turned it down. He said, he named his price. Will come back and get my watch maintained by him in the future.

Brett does excellent work! This is a GEM of a business and I can't recommend him highly enough…read more Superb customer service, expert craftsmanship, timely repairs and fair pricing. He is a very honest guy that I trust 100% w/all watch-related repairs/rebuilding/replacements. No matter the brand, Brett gets the job done - a true craftsman!

Took my Tag Heuer Watch in for repair. Tag did not make it easy to get parts so I had to climb the…read moreladder. After I was successful in getting the parts these guys fixed my watch in a jiffy and for a fair price. I love my Tag watch but they are trying to make you do all servicing in New Jersey. Not cool. My $200 repair would have been almost $600 if I sent to NJ.

This young man knew just what he was doing and I trusted him completely to fix 2 broken watches. If…read moreever I need another watch repaired, I'll head right over to Charley's Watch & Clock repair. The price was reasonable and he moved fairly quickly. 5 Stars in my book.

Quick, friendly and attentive services. Will be my main location for my future watch repair needs.read more

Smooth, fast process to get new watch batteries. Great customer service and great prices too. I…read moredefinitely recommend them!

I came here to get a .5ct diamond set into a pendant, and to repair my mother's old heart pendant…read morethat had a broken bail. Both were done beautifully and I couldn't be happier with the results. The staff is incredibly friendly, knowledgeable, and does amazing work so quickly. The work on the jewelry is done the same day, and is completely visible from the customer waiting area inside the store. You get to see every part of the process if you wish and there is no need to leave your jewelry overnight with long wait times. They also read the serial number of your diamond back to you when the work is complete so that you can confirm the number matches the one on your diamond's certificate.

If you bought gold from this jeweler, have your gold tested! In 2017 I went to them and bought a…read more18K white gold chain. A year later I went back to them to trade it in for a bigger chain. When they tested it they told me that the chain was 14K and that I didn't by it from them. After much debate, they finally agreed to move forward with accepting the chain and I completed the trade and purchased remaining amount for the heavier 18K white gold chain. The owner asked that when I get home to please text her the original receipt so she can contact her supplier, which I did and she apologized for the issue. I thought all was rectified. Recently I went to sell this very same chain, and when it was tested with an XRF machine, it too was not 18K! The first time could be a mistake, but the second time is indicative of fraud and stealing people's hard earned money. I went to back to DuPont and spoke with the owner. She simply did not believe me and completely dismissed my issue. All I wanted was for them to trade the chain for an actual 18k chain. She refused because I didn't have a receipt (which she continently did not give me for the original trade and purchase). She kept saying "I always give receipts so your story does not make sense". Apparently she always sells 14k gold jewelry even though it is marked and sold as 18K gold. And after reading several of reviews I'm not the only one. Have your gold tested, it probably is not the quality as marked on your jewelry. I'm sorry that con artists like this exist and shame on them for taking advantage of people's trust and stealing from them. Nếu bạn đã mua vàng từ tiệm trang sức này, hãy đem vàng đi kiểm định ngay! Năm 2017 tôi đến đây và mua một sợi dây chuyền vàng trắng 18K. Một năm sau tôi quay lại để đổi lấy sợi dây lớn hơn. Khi họ kiểm định, họ nói rằng dây chuyền đó chỉ là 14K và rằng tôi không mua nó từ tiệm của họ. Sau khi tranh luận rất lâu, họ mới đồng ý chấp nhận dây chuyền và tôi hoàn tất việc đổi, đồng thời trả thêm phần chênh lệch để lấy sợi dây chuyền vàng trắng 18K nặng hơn. Bà chủ yêu cầu khi về nhà tôi hãy nhắn tin gửi hóa đơn gốc để bà liên hệ nhà cung cấp. Tôi đã làm vậy và bà ấy đã xin lỗi vì sự cố. Tôi tưởng mọi chuyện đã được giải quyết. Gần đây tôi mang chính sợi dây đó đi bán, và khi được kiểm tra bằng máy XRF thì nó cũng không phải 18K! Lần đầu có thể là nhầm lẫn, nhưng lần thứ hai thì rõ ràng là dấu hiệu của lừa đảo và chiếm đoạt tiền mồ hôi công sức của người khác. Tôi quay lại DuPont để nói chuyện với chủ tiệm. Bà ấy hoàn toàn không tin tôi và bác bỏ vấn đề của tôi. Điều tôi muốn chỉ đơn giản là họ đổi lại cho tôi một sợi dây đúng 18K. Bà ấy từ chối vì tôi không có hóa đơn (mà chính bà ấy lại không đưa cho tôi hóa đơn lúc giao dịch đổi và mua mới). Bà cứ nói: "Tôi luôn đưa hóa đơn, nên câu chuyện của bạn không hợp lý." Hóa ra bà ấy luôn bán trang sức vàng 14K nhưng lại ghi là 18K để bán ra. Và sau khi đọc thêm nhiều đánh giá khác, tôi biết mình không phải người duy nhất. Hãy đi kiểm định vàng của bạn, rất có thể nó không đạt đúng chất lượng như thông tin trên sản phẩm. Thật đáng buồn khi vẫn còn những kẻ lừa đảo như vậy tồn tại, lợi dụng lòng tin của khách hàng và trục lợi trên sự tin tưởng của họ. Shame!

Beware, DO NOT USE this place if you want your watch unharmed. Do not reward incompetence, save…read moreyour watch, go somewhere else. I visited M & J Jewelers, as it has excellent reviews and is right in Rosslyn Metro. I brought 2 watches with me, both just needed their batteries replaced. My Tissot Touch, an irreplaceable gift from my dad, and a Wittnauer, titanium watch with 20-year long-life battery. I called ahead and let the technician know what kind of watches I am bringing, "no problem sir" I heard. What followed is a total nightmare that resulted in a destruction of my Tissot closely followed by vitriol barrage from the owner, who try to hide his complete and utter incompetence by his aggressive verbal assault while laughing out my concerns and patronizing me along the way. He spent 15 minutes trying to open my Tissot with increasingly more forceful techniques and tools. This resulted in multiple scratches so deep that I can't put the watch on without really irritating my skin. I tried to stop him, but only heard that he knows what he is doing and to let him work. I am attaching a picture, it may be difficult to see the scratches, but trust me, they are deep. After I told him to just give me the watch back, he popped the back of my Wittnauer and announced to me "there is no battery here." This is the first time this watch with its long life 20-year battery has ever been opened, but he could not even find it inside. Yes this battery does look different form your ordinary watch battery, but instead of acknowledging that he's never seen one before, he laughed his cackling, laud and toothless laughter at me for claiming that there is a battery there to be replaced. Unreal! I felt insulted and my watch (made precious by virtue of a special gift) damaged, I was literally pushed out the door. I would like to think that we are an open and inclusive society, and I practice it daily in my business and consumer choices. I try to judge people on their merit and not accents and appearance. This experience was a sobering one however, where someone from a culture of non-existent customer service and obvious patriarchal disdain for women, treated me in a way that is incompatible with the most basic rules of civil behavior and polite human interaction. I believe that such businesses should not be supported and we should demand better. Here is my attempt at doing just that.

Tiny little place in that horrible Rosslyn metro "mall" that most people don't know even exists…read more It's on the second floor in a somewhat junky tiny store. They don't really sell anything by repairs seem to be the thing. I was disappointed in the lack of good watch/jewelry repair spots in the area, especially reasonably priced ones. This place is where to go, and the friendly old man that is the only employee is very nice. He fixes watches and many things just while you wait, and charges a super small amount. For a more complicated necklace fix it was ready the next day. If you lose a piece of pin of a watch for example he has those as well.

Randy is an exceptional craftsman in the world of watch…read moreservice. He was able to service my 40 yrs old Omega, a unique Brietlin and a high end Tag. He knows his stuff and is beyond reasonable in the cost of getting everything right. Would highly recommend him to all.

This gentleman turned out to me the most honest Watch Guy I've taken my Accutron to three different…read moreplaces one place one at $850 to fix it cause it's a very sentimental gold watch that my father gave me when I was 18 years old so I made an appointment with Randy and he looked at it and went into his office and came back 20 minutes later saying the issue was the hands were touching which he adjusted and actually painted the error red like it was supposed to have been painted originally and the biggest surprise was he didn't even charge before and we're not take any money first thing I did was call my mom and she was totally elated and it's very hard to find honest people these days actually almost impossible I even offer him expensive bottle of scotch or cigars he said he doesn't drink the smoke very impressed regards George

I had been looking for a Rolex for a few months. I literally called around, talked to a few…read morejewelers and what I found out is Rolex's are hard to come by! Most people get waitlisted. These luxurious watches are investments that you'll always get a ROI or at the very least get what you paid for if you decided to sell. Mark was exceptional! They asked if security was needed to walk us to the car. Beverages offered! Top Notch service! Would highly recommend.

Came in early in Saturday looking ready to buy a decent watch. As anyone knows, you want to feel…read moregreat about your purchase especially when spending several thousand on a luxury item. Well, I didn't feel so welcome as I went in and stood around the cases with not one associate coming to ask me if I needed help. If they wanted to put up a pretentious front they succeeded. Many jewelers in town, I'll try someplace else.

I've used PC Tek several times now over several years, all with great results. Abdel did work on a…read morenew laptop last week. He REALLY knows computers. Once again he was responsive, professional, and just plain nice. The cost was very fair, he did some extra stuff (as he always does), and most importantly, the work was done flawlessly.

I called regarding getting a new battery from them and they provided a very helpful free…read moreconsultation and even recommended that I don't get a new battery at the time. Very honest business men that want the best for the people, not just to make money.