I wasted a whole week waiting, and the store owner had the nerve to call me, telling me to pick up…read moremy laptop with such a bad attitude. When I questioned why it couldn't be fixed, he just said, "Don't ask too many questions." To top it off, he even messed up my laptop even more. Absolutely my worst experience ever! Take a look at the aftermath of his work.

From the owner: When you come to ezcomputer&phone Cell Phone and computer Repair Falls Church for an electronic…read moredevice repair, you can rest assured—ezcomputer&phone technicians have the professional experience to diagnose and fix the problem, fast. Beyond smartphones and computers, we specialize in a wide variety of digital device repairs including game consoles, cameras, MP3 players, and much more. We strive to create solutions that work for both your device and your wallet. ezcomputer&phone will continue to lead the wireless repair industry as the experts in fast, efficient repairs.

My friend was all distraught when she broke the screen to her cellphone after dropping it in the…read moreground. I got tired of her using my phone and listening to her complain about not having one so consulted trusty ol' Yelp and found a place open late plus it was on the way to our next destination. Enter Yosef, the "cellphone whisperer". He worked wonders and replaced my friends screen in about 20 minutes. On top of that she got a discount because of the Yelp mention. Woot! Woot! One thing to keep in mind is the parking situation can be a challenge at this shopping plaza so be prepared.

Just like most customers who posted positive reviews for this store, my impression of them was very…read moresimilar even though they did not provide the service to the glitchy iPhone I brought in, their honesty and the way the young lady handle herself with another older man before me was quite impressionable!!! I will keep them in my fav list for future reference and services should I need to bring my phone over. The young lady did not charge the older man a dime for helping him to get back into his laptop that he logged out and did not remember his password. I asked her a question and her honesty confirmed that it's time to get a new phone. Thank you and may your business prosper because of your excellent customer service and honesty!!!

I just went in to the store. I don't know why I keep trying to give them a second chance and a…read morethird chance in a fourth chance, but the customer service here is horrible went in looking for iPhone 7 Plus Pro Max. The phone was not charged and the associate did absolutely nothing to try to even show me the phone. Asked her about the AirPods. She said they don't have them. I said do you think Apple have them and she said I don't know they're inventory I wasn't asking about inventory. I'm assuming they have the AirPods because their Apple Store but the customer service here is a waste of time so go to Apple Store in pentagon city or Tyson. Don't waste your time and money on this ridiculous store.

Cesar Junior was fantastic helping me set up new phone! The guy dropped what he was doing to help…read moreme this evening -instead of making me come back fit an appointment! great Att store! (run by Cesar Senior I might add)! I'll return here again due to his awesome service ! Great experience and store!

I waited at door, rang the bell, and called. No service. The lights were on and no one was home.read more

This is my goto shop for cell phone, computer, and watch repair. Pricing is extremely reasonable…read moreand I have always been satisfied. Five stars.

I got my iphone 7 screen repaired here. Their price was very competitive price and service was…read moreexcellent. They even threw in a screen protector. I was in and out within 30 minutes. I highly recommend this place.

This place is not even there anymore and I called before I went and I guess it was another location…read morethat answered and they never told me anything about that location being closed I walked over to the store and it's not even there anymore smh

I would have to agree with the previous post. The lack of curtesy and patience speaks volumes of…read morethe technician's character. The only professional my family and i witnessed about this business is that he has a van with "shiny" advertisements on it. My family and I recently reached out to Yared after hearing about him through a reference. Quite honestly, we were excited to be able to work with a small business owner and not have to reach out to big companies. Yared arrived to our residence and spent hours investigating the cause of the electrical issue we were having. Although we had some clue as to what the cause of the issue was, we did not want to step on his toes and wanted him to do his thing. When you hire a professional, you would expect they have not only the technical knowledge but also have good customer service. It is sad to say, we did not see any of that displayed with the service Yared provided. After spending hours trying to figure out what the issue was, we decided to step away to perhaps give Yared some space to troubleshoot on the issue. Shortly after stepping away, he called us and let us know what the issue was. I have to say that his explanation was awfully vague and he simply said "The issue is behind the wall". Keep in mind, our household is comprised of people who were well versed in a technical background so he did not have to do much in order for us to understand. For starters, he gave is an extremely high quote for the job on top of the travel fee he had imposed on us. As any customer, we were concerned with the quote he was giving us so of course we had to ask questions. If you look at the link below, you can see the average cost of an electrician in the DMV area is no where close what he quoted us. Mind you the source below is coming from a reputable electric company in our area: https://kolbelectric.com/blog/electrician-cost/ We were nearly being charged nearly twice the average cost according to the source above. To cut down costs is why we decided to reach out to a small business owner to do the job for us so we were not expecting such a high quote. I am no expert but i do not believe it cost $300+ to install an outlet. That is quite ludicrous. All things aside, we went ahead and agreed with his price knowing that it was still not fair but we decided to just go ahead any way. He went on to continue to work on the fix for the electrical issue we were having and as any home owner, we want to know what exactly is being done in our house for future references. Any question we asked, Yared was often hostile and offended saying "I don't have to explain this to you". We were not trying to step on his toes but simply were trying to understand exactly what he did to fix the issue. Again, he was reluctant to provide us with a good explanation and began getting irritated. I am a strong believer that If you are a professional in a certain field, you need to be able to explain your work thoroughly to customer so that you build trust and also build a reputable name for your self. If you simply do not have the patience to explain and answer questions, you are in the wrong line of work buddy! This is just my two cents! Quite honestly, i do not feel we received courteous service from Yared and i hope he will improve his customer service skills, temper, and also provide a fair quote to people.

It is admirable that you run your own business. The owner did an electric work in a townhouse and…read moresomehow he fixed the problem. However, the owner doesn't know how to communicate with customers with civility. He has premeditated characterization of nationalities of customers. He was livid when asked questions about the job - what he did? How he run the wires? etc He raises his voice and mistreat customers. He is very cunning and rude person. You have no right to limit customer's questions or questions type. Customers have full right to ask any question about the job. All I can say is that with this kind of temper, I don't think you can survive in this business. For now I give you 1 point. Improve man!!! Be polite and civil.

I traded in a phone at our local Russell cellular and they did not do it properly, so I never got…read morecredit. I submitted a case and nobody ever responded and when I finally called in for the fifth time I got transferred to someone I was told was a supervisor. She is very rude and when I sent in emails she was kind of condescending. I would never do business there again because it's still not resolved.

It says it open till 9 pm. I came here at 8:20 and it's…read morealready close. It's horrible because I spend an hour of trying to find an open Verizon store in this area and all of them says that they open till 9 pm but none of them actually open .

Edgar was most helpful to me in getting my good friend familiar with the TMobile Home WiFi Router…read more He was able to explain the simple plug-in concept that spurred my friend to purchase and bring home his new WiFi router. An update will follow this review after my friend has established its replacement of his current WiFi router. He is most happy that it will only cost him $50 per month. Who wouldn't go for it?

Poor services, no communication and lack of knowledge…read more I came in the representative say yes and no to my questions while other representatives corrected him. I asked to talk to another representative and it was never communicated I was left out the list. More training needed on this location