I was in the T-Mobile store on Middlebelt and 11 Mile Road this morning for a problem regarding my…read moreI-Phone connecting to the internet while traveling and in my home. Asif provided excellent customer service, knowledge, and promptness solving the problem. He also did it with a smile, give this man a raise if he is not the owner. Or more stock shares in the company franchise.

The service here is excellent. I was with Verizon and I came in to switch over my 5 phones. They…read morewere able to save me a TON of money on new phones and they helped transfer everything quickly. Love this store

Highly recommend this location. Was in and out in five minutes with a brand new phone.read more

We went to the T-Mobile store on Haggerty in Commerce Twp and a wonderful young woman named Charlie…read morehelped us find the right phone for my husband. She transferred everything for us and taught us the basics for using it, as well as updating the software on my phone at no charge. No pressure to buy more expensive device at all and very patient with our questions. She sanitized everything too before we left the store.

Horrible the manager needs to be there to see what is going on. Purchased two new phones to my…read moreaccount and with out telling me automatically added Next Up and Protection Plan to my plans on both phones. Shame on them it's a corporate store. My phones were shipped to the store, so they could set it up. When I got there, a representative asked to purchase it from me cause her really needed it for a customer. The preceded to tell me if they said it up, it would take 4 hours and I would have to stay. Went home it took 30 min. I think it was the carryout that sat next to him in the bag that swayed that. They also tried to change the trade in amount when I turned in the phone versus when I purchased it. I then had the pleasure of having to spend more quality time with ATT on the phone to reverse the charges. HIGHLY RECOMMEND DO NOT GO THERE!!!!!

If I could give the West Bloomfield store a zero rating, I would. Went in for a free upgrade to…read moreIphone. Few hours later realized ATT Associate who waited on me, added an unauthorized 3rd line to my family plan and attached the line to my old phone! Stay far away from this store!!!! Reported /filed complaint. This is fraud!

Having to visit your wireless provider isn't the most exciting errand, but it's a necessity in…read moretoday's connected world (thanks, Elon!). But if you're an AT&T customer, this location will make the event more palatable. I had to upgrade my iPhone (thanks, Steve!) and carved out an hour from my busy schedule. The wait wasn't too long, about 15 minutes, which was only because the staff members are very patient and helpful. There was a procession of older folks that just needed help with some phone function, and I was happy to let them quickly resolve their issues. The nature of a phone upgrade means long periods of waiting for something to process, upload, download, or backup. This left time for some idle chitchat with the staff member, and we bantered about the Tigers losing streak (thanks, AJ!). The timer on my watch read 43 minutes as we were wrapping up. Add on the 15 minute wait up front, and the entire process clicked in at 58 minutes. Not bad for shifting my entire digital life between iPhones. And doing it at this AT&T location made the experience more pleasant than I expected.

I didn't deal with this particular AT&T. Just trying to let people know, to keep their tracking…read moreinformation on cell phones they return to AT&T for MANY months after sending it back. 3 months later, I get a bill for $755.55 for a non return fee from AT&T when I sent the phone back, November 5, 2024, the same exact day I received my new phone. They recieved it November 8, 2025. I had to pay like $500 to upgrade early and the payments I had already and made on it. I'm just so thankful that I had kept my return receipt for as long as I have or AT&T would've just stolen almost $800 from me! If I didn't pay it I would've had to go to Verizon to get and start new service. I just wonder how many other people that are out there who threw their return info away thinking all was okay and then just received a HUGE bill and couldn't prove they sent it back when in fact they did. This should be illegal, I shouldn't even be dealing with this, since the phone is sitting in one of their warehouses as I speak. It's ridiculous how the big name companies have to rip innocent people off to line their own pockets. It's sickening to me and I'm a very angry consumer. BAD BUSINESS AT&T, BAD BUSINESS! I think after they fix this, I still might go to Verizon and check out phones n prices. I might be switching phone companies now, I just can not trust AT&T anymore. They are too irresponsible for me!

Amy was an amazing sales associate. She knew her stuff and was very patient with my family and I. I…read morewould give her 10 stars if I could.

INCOMPETENT;SAVE YOURSELF TIME & FRUSTRATION I was treated…read moreSO VERY unprofessionally on August 16, 2026 when I was told that I would have to leave the store if my download of an upgraded phone took beyond the time of 5pm. In addition my second phone that I was attempting to upgrade was unavailable in store and I specifically told the rep I was traveling on business and needed it to my business address. The rep being in a rush to get commission sent the phone across country to my home where no one will be there to receive it. I contacted the manager Jaime Lewis who is just as foolish as her employee and does not have any business being in a leadership role. Who did not have any knowledge of rectifying the matter and made an accusation of fraud!! They created the most frustration and loss of time imagineable! AVOID THIS PLACE if you value respect and your time!