Do NOT go this store. They offered a free with a phone trade-in…read more However, Verizon will charge you every month for as an equipment charge for the "free phone". After speaking to them multiple times and going to the store for help with the incorrect billed amount. The employees say they can't do anything and I am now under contact. DO NOT go here !! I only gave one star so I could write a review.

Verizon is awful. customer service is horrendous. They lie about pricing then bill you…read moreincorrectly. Impossible to correct with a human. Hello T-Mobile. Verizon. Call me

I had the best service at this store Jordan the Manager was top notch. Very knowledgeable, friendly…read moreand definitely puts the customer first. All the guys that work at this store are great!!! Thanks for your help

Terrible communication and took over 3 weeks for a phone to be shipped in. It also apparently…read morearrived and I was not told. I had to go through a call center 3 times in order to try and schedule an appointment. Once I did Nick said that it's impossible for him to transfer a phone so I have to reschedule for a day that someone else is in.

Having to visit your wireless provider isn't the most exciting errand, but it's a necessity in…read moretoday's connected world (thanks, Elon!). But if you're an AT&T customer, this location will make the event more palatable. I had to upgrade my iPhone (thanks, Steve!) and carved out an hour from my busy schedule. The wait wasn't too long, about 15 minutes, which was only because the staff members are very patient and helpful. There was a procession of older folks that just needed help with some phone function, and I was happy to let them quickly resolve their issues. The nature of a phone upgrade means long periods of waiting for something to process, upload, download, or backup. This left time for some idle chitchat with the staff member, and we bantered about the Tigers losing streak (thanks, AJ!). The timer on my watch read 43 minutes as we were wrapping up. Add on the 15 minute wait up front, and the entire process clicked in at 58 minutes. Not bad for shifting my entire digital life between iPhones. And doing it at this AT&T location made the experience more pleasant than I expected.

I didn't deal with this particular AT&T. Just trying to let people know, to keep their tracking…read moreinformation on cell phones they return to AT&T for MANY months after sending it back. 3 months later, I get a bill for $755.55 for a non return fee from AT&T when I sent the phone back, November 5, 2024, the same exact day I received my new phone. They recieved it November 8, 2025. I had to pay like $500 to upgrade early and the payments I had already and made on it. I'm just so thankful that I had kept my return receipt for as long as I have or AT&T would've just stolen almost $800 from me! If I didn't pay it I would've had to go to Verizon to get and start new service. I just wonder how many other people that are out there who threw their return info away thinking all was okay and then just received a HUGE bill and couldn't prove they sent it back when in fact they did. This should be illegal, I shouldn't even be dealing with this, since the phone is sitting in one of their warehouses as I speak. It's ridiculous how the big name companies have to rip innocent people off to line their own pockets. It's sickening to me and I'm a very angry consumer. BAD BUSINESS AT&T, BAD BUSINESS! I think after they fix this, I still might go to Verizon and check out phones n prices. I might be switching phone companies now, I just can not trust AT&T anymore. They are too irresponsible for me!

I wish we could afford to keep this service. Sadly, it's not in our next budget. At&t took two…read moremonths to mail me the new phone and I needed work data from an iphone that died while waiting. The phone was so old and abused over the years that Jason and the boys nicknamed it "Franken-phone". Not only did they get the phone fired up again, they managed to recover about 90% of the files and photographs. It was an easy process to initiate and their Asurion plan actually saved us fifty dollars. The whole crew was friendly and professional. It was a bit odd that they didn't know about the Cellular Data option of allowing more data on 5G when WiFi is not available, but no biggie. 12/25

So the worker here was really nice and I'm sure I frustrated him with my lack of computer skills…read more Verizon sent me here due to an issue with my phone's sim being copied. I had to bring in both my phone and computer for them to check for viruses and see if anyone still has access to it. However when I got there he basically said Verizon told me BS just to make me feel better because one of their employees didn't do right by my destroyed phone. Anyway they did what they could which was not what Verizon told me.

My elderly mother went to this store in the hopes of just getting a basic iphone. Instead, they…read moreup-sold her on everything imaginable, on MY account. They changed her plan to the most expensive one they offer, filled with features of which she will never use. Tacked on a bunch of add-ons like AT&T Next, which she has no use for since she is paying for the phone in full, and AT&T Turbo, which she also has zero need for. They also up-sold her the most expensive iphone and promised her a "$350 Reimbursement" for the phone she traded-in that I have yet to see. Absolutely egregious business practices, I cannot express enough how sickening it is for this establishment to take advantage of elderly women. I strongly recommend avoiding this place like the plague.

I had a terrible experience at the AT&T store at 2510 S Telegraph Road, Bloomfield Hills, MI 48302…read more The manager, Jon, was extremely rude and unhelpful. I recently traded in my iPhone 13 for a $700 off promotion on the iPhone 16. When I asked Jon to show me the trade-in deal information on AT&T's website (due to a past issue where I didn't receive my full credit for 3 phones), he refused to help and was very dismissive. He even threw my phone on the table when I asked him to find the information on the AT&T website. Jon told me it wasn't his job to assist with this and claimed that previous bad experiences were due to other employees not representing AT&T. Fortunately, another employee, Aayan, quickly found the information I needed in under a minute and was polite and professional. Jon's behavior was unacceptable, and I believe Aayan should be the manager instead.

If you're a gadget geek this is the place for you! This store by Wireless Giant carries all things…read moreBlack Berry! The latest phones from all the companies and all of their accessories. The staff does an excellent job of explaining the features and the difference in the phones without trying to sale you at every turn. The store is sophisticated and wide open. You can browse without being stalked. If you want to upgrade your current phone or get into the Black Berry game I suggest you stop here. You can comparison shop based on price and features all in one location!

Horrible service. I did not find the employees approachable. I detected sarcasm in my salesperson…read morevoice. I decided to go elsewhere and purchase my blackberry and accessories.

I was in the T-Mobile store on Middlebelt and 11 Mile Road this morning for a problem regarding my…read moreI-Phone connecting to the internet while traveling and in my home. Asif provided excellent customer service, knowledge, and promptness solving the problem. He also did it with a smile, give this man a raise if he is not the owner. Or more stock shares in the company franchise.

The service here is excellent. I was with Verizon and I came in to switch over my 5 phones. They…read morewere able to save me a TON of money on new phones and they helped transfer everything quickly. Love this store

They are complete creeps. Made one purchase there 11 years ago and they continue to call and spam…read morefrom an overseas call center to come buy a new product from them. Will never happen.

What is the point of setting up an appointment for you to get there and no one can help you at the…read moretime of your appointment and person there is rude? Avoid coming here if you value your time.

Service was excellent. Susanna is fantastic! She spent a lot of time with me and my mom, walking us…read morethrough different TV options and explaining things like OLED. She was so patient, kind, and explained things in a way we could understand. She even helped arrange shipment to another city since I'm moving. She made the experience really easy. Delivery was a breeze and I could pick the time I wanted. Very pleased with this experience. Large parking lot. Spacious store.

I visited the Southfield Best Buy to pick up an online order and waited at the online pickup…read morecounter while employees at the regular checkout line continued assisting customers there. No one came over to help the online pickup line, even though I was clearly waiting. When I asked the door greeter how the system worked, she explained that checkout employees are supposed to rotate between the regular line and online pickup. That rotation was not happening during my visit. From where I stood, customers in the regular checkout line were consistently prioritized while the online pickup line was not acknowledged. The experience left me feeling overlooked and concerned about fairness in how customers are assisted. Clearer coordination and consistent rotation between lines would make a big difference. Until that process is more consistently managed, I'll likely take my business elsewhere.

I worked with a young lady named Princess. She was kind and seemed knowledgeable. When I went home…read moreI discovered she made a mistake by putting my daughters number on my phone and vice versa. It was very frustrating, I live an hour away, the next Verizon store I went to was a waste of time. She gave me her phone number and she never responded to my calls. I am never going to this store again, I'll go to Dearborn heights they were so much more knowledgeable.

Kara the Manager. Was horrible. Very disgusting attitude, and discriminating against guest. She did…read morenothing to satisfy the customer! And her Attitude was even nasty to the Verizon rep over the phone. I will make a complaint to corporate.