I had Verizon for years had a issue with my lines came in the guy was very rude didn't seem…read moreinterested in helping me this was first time having a interaction with someone so rude and not wanting to help me it was crazy so if you come in don't go to the bald guy he was so rude!! I'm very disappointed

Went in on March 31, 2023 to switch providers. Brought my own phone and was told about a promo…read more Never told about the $50 activation fee until it was completed, but I let that slide. Activation fees make sense. Signed up for the $78 per month plan with autopay. Otherwise, all went great until I got a bill notification on April 2, 2023 for a billing period of "Start Date - March 30, 2023" for $158.50. Odd - I didn't have Verizon in that time frame. Looked at the bill closer and find a $48 charge for a second line I didn't approve, as well as phone insurance I didn't even know about, much less agree to add. Called billing and was told the guy didn't even add the promo code for having brought my own phone. Let's break this down: 1. Added a second phone line I didn't need or approve. 2. Didn't tell me about the activation fee prior to setting it all up. That was a fun surprise charge at the end. 3. Added insurance I wasn't told about, much less approve. 4. Didn't add the promo HE told me about. 5. Somehow keyed in that I switched to Verizon prior to March 31st and set up a lovely $158 bill. He committed fraud, he lied and I am willing to bet they do this to everyone who walks in their doors. Just go to a Verizon Wireless store and stay away from the "Authorized Dealers".

I have had nothing but great experiences with these guys. The service is top quality--coming from…read moreSan Antonio and the high speed options offered there, I have had better service with Horizon in even a pretty rural area. They're incredibly responsive too. I recommend them to everyone around me.

Don't not use!!!! Todd is the most unprofessional person I have ever dealt with. This past month…read moreour interest was done for over two weeks. We were told that they lost their contract and were getting a new one. With that new contract our price went up to $120 dollars. 2 weeks later internet went done again. A new sim card arrived that was suppose to be active, it wasn't. Called and his response was "Oh the activation number was one off". I will get this fixed asap. Well folks that was several days ago. He does not respond to texts and has not answered or returned voicemails....I hope you see this Todd. You sir are scum!!!!!!

PSA: This is a long review, but I have a LOT to say! To sum it up... I tried, REALLY tried to stick…read moreit out with this company. I am the last out of five families I referred to to still have internet through this company! (BTW never received any referral credit which is promised) That should tell you all you need to know. Anyways, I have had Clyirtel since March 2020 and it started off fantastic and I was so happy to have great internet in a very rural area where options are next to none. But, after a few months issues would arise where the SIM cards would just suddenly stop working and the internet would be out, and when I say out I mean for DAYS at a minimum... We were told to purchase an extender which was a few hundred dollars, & honestly I saw no change in signal quality. Anyways, the outages were an intermittent issue, and for the most part 2020 was a good run. Fast forward to the very end of December 2020 through the beginning of 2021 and I was without internet for over TWENTY days! I was not reimbursed or credited on my account for the extreme inconvenience, and I was straight up ignored for days upon days when I tried reaching out to resolve the issue. I did finally get services back up and running mid January, and I honestly didn't have any problems again until June of 2021 where I was out for a week. I was on vacation so it wasn't a big deal. But, here I am again in October out for multiple days and I get the same BS response... I have missed work multiple times since I work from home & I am finally DONE with Clyirtel. I wanted to support small business which is why I stayed as long as I did, but I just can't deal with it anymore. Don't promise to call someone back by said time and NEVER do it, don't promise fantastic services when it's RARELY working properly, and don't IGNORE your customer's calls texts & concerns! Very unprofessional, not to mention it enrages the already annoyed customer! Maybe he will hire more people and finally get this "company" headed in the right direction. He claims to have different departments and people that he has to go through to resolve issues, but I have made what seems like a million calls to only ever speak to the SAME individual every time! We've all heard that saying "you're getting too big for your britches" and that is definitely the case here! A year ago I recommended everyone to use their services, now I recommend everyone to stay away!

This place is unorganized and a complete rip off!!! I don't recommend ANYONE COMING HERE!!! They…read moreoverly charge for items used and new they don't honor their initial agreement and the minute that you can't make a payment for whatever reason they are at your door ready to pick up the equipment to sale it to someone else at a ridiculous price even though the equipment is faulty!!!

We visited Hoelscher's Furniture just to see what they had available. Rosalinda gave us fantastic…read morecustomer service. I had a picture of our living room area and she gave me options of what would match the rug. She was patient as we had her price many options finally deciding on a grouping. They delivered in 3 days! The furniture is perfect!

No customer should have to wait 7 weeks to get a brand new appliance fixed, and get the run around…read moreevery time calling to get an up date.

Took my cell phone in because it was not charging. Wes fixed it at no cost. A piece of plastic…read morelodged in the port. These people are so customer oriented. Highly recommend this business. I will be a customer for life. Thank you!!!!

Wes is the nicest guy! He answered all of my questions over the phone and was so helpful!! I will…read morebe happy to use him again in the future!