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    Verizon Wireless Authorized Retailer

    3.0 (6 reviews)
    Closed 10:00 am - 7:00 pm

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    3 years ago

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    8 years ago

    Terrible customer service, bad attitudes and long wait times. I've been with Verizon for 10 years but will be switching to T-M tomorrow.

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    11 years ago

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    13 years ago

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    8 years ago

    This place is open until 9pm on every day except Sunday when they close at 8. The posted hours are incorrect

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    11 years ago

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    Verizon

    Verizon

    3.0
    (4 reviews)

    After my husband's phone was lost and we exhausted all other possibilities of retrieving it, we had…read moreto get him a new phone. We were able to get the content transferred easily from his backup, but then it was time to get it set up with Verizon. We wanted to be sure we weren't messing up the cellular switch in the process, especially since we were already exhausted by the all-consuming multi-day quest that brought us to this moment. Since we were just down the street from the Apple Store, we decided to just go directly to Verizon. Upon arriving, we saw many signs inside noting that this Verizon store is a third-party approved carrier under the name Russell Cellular. As long as they could help us with the process, that sounded fine to us. Since all the employees were helping customers when we arrived, we wrote our name on the clipboard list and then took a seat. A couple minutes later, Josue welcomed us and we explained our situation. He made sure that we knew from the beginning that there would be a small fee ($40) to complete the full switchover and testing, but it was worth it to us to put this ordeal behind us. He got everything updated in the system and tested the phone to be sure the number transferred correctly. Josue asked helpful questions along the way and made sure we got everything we needed without trying to upsell us or drag out the process. It was the most pleasant experience I've ever had with Verizon! Since going to the other local location can be a mess, I would definitely want to return to this store if I ever need help with Verizon products in the future.

    Verizon used to be great. Now I can't seem to watch a YouTube video without getting paused and…read morewaiting minutes for the system to resume. Their App sucks as it doesn't provide specific data on what is wrong.

    Best Buy Potomac Mills

    Best Buy Potomac Mills

    2.1
    (142 reviews)
    $$

    place was chill cool studio but found a roach on one of the stoves gross to see butttt over all i…read moreguess okay

    Purchasing a TV from Best Buy, especially the Woodbridge branch, has been, by far, the worst…read moreshopping experience of my life! On May 22nd, my wife and I purchased a Sony Bravia 98" TV bundled with a Bravia 9 soundbar, subwoofer, and rear speakers. The total came to around $6,600, including delivery, handling, installation, audio setup, and calibration. At the time of purchase, the employee who helped us, Kile Kirk, was extremely friendly, knowledgeable, and professional. We later found out he was a regional manager! We explained clearly that we live in a 4-level townhouse and that the home theater would be installed in our 4th-floor loft. At no point did he mention that there could be any issue delivering or moving the TV upstairs. Everything seemed perfect. We were excited and eagerly waiting for the delivery scheduled for June 6th. Then came the nightmare! On the night of June 5th, literally one day before delivery, we received a call from Best Buy informing us that they could not fulfill the delivery because they "believed" the 98" TV would not fit through the stairway and that it would be "impossible" to move it to the 4th floor. I explained multiple times that we had already measured everything ourselves and were confident there would be no issue. I also reminded them that during the purchase process we had fully explained our home layout to Kile, and nobody mentioned any concern whatsoever! I even suggested they send someone to inspect and measure the stairway before making assumptions.They refused! The representative repeatedly insisted they would not send anyone and would not even attempt the delivery. Instead, they offered two ridiculous options: 1. Exchange the 98" TV for an 85" or smaller model. 2. Have the TV dropped off on the first floor and hire a third-party moving company at our own expense to move it upstairs. The second option made absolutely no sense! If the job is supposedly "impossible" and the TV definitely cannot fit through the stairway, without them ever taking measurements, then how could a third-party company magically do it? Either it fits or it doesn't! After the call, I immediately contacted two professional moving companies. One of them sent someone to our home that same evening, to inspect and measure everything in person. His response? "This is an easy job." He said it would only require two movers and there would be absolutely no issue getting the TV to the 4th floor. The quote was $350. The second moving company reviewed photos and measurements of our stairway I sent them and said exactly the same thing! So what's really going on here? To me, it feels like Best Buy, especially this branch, either lacks commitment to fulfilling deliveries properly or uses selling tactics to convince customers to downgrade to smaller TVs! But the situation somehow got even worse! On June 6th, the actual delivery date, they completely canceled the delivery without notifying us! My wife and I were furious, so we went directly to the store and asked to speak with a manager. I believe his name was Marcus. After explaining everything, he offered to cover about half the cost of the third-party movers, which we reluctantly accepted. Then he dropped another bombshell! He told us the next available delivery date would be June 29th, "if the TV becomes available." I couldn't believe what I was hearing! We had already waited two weeks. The night before delivery, their team suddenly invented the "impossible stairway" issue without ever inspecting our home! Then they canceled the order without notice! And now we were being told the TV was out of stock and that we might need to wait another three weeks with no guarantee?!!! At that point, we had enough. We canceled the entire order, including the Best Buy membership! We will NEVER purchase anything from Best Buy again, ever! And honestly, my recommendation to everyone is simple: Stay far away from Best Buy! Buy your electronics from Amazon, Costco, or other companies that actually respect their customers and honor their commitments!

    Verizon Wireless Authorized Retailer - mobilephones - Updated August 2026

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