First time visiting this AT&T or any AT&T here in the NCR but, the experience was undoubtedly the…read morebest I've had when dealing with customer service/retail at any store/business, any state, EVER (I've only been to CA and VA but still, everyone else in the hospitality/people business needs to be put in jail or stoned to death compared to the help & knowledge given at this store). Ryan B. was the representative working with me. He displayed composure, tact and discipline while dealing with other unsufferable (I wanted to yell at these bozos for him) clients prior to assisting me. When my time came, he made sure to explain EVERY option I had when it came to upgrading my phone. Additionally, he even assisted with comparing the Samsung Galaxy Watch 5 Pro with other competing models, for both the ones AT&T is authorized to carry and 3rd party devices available online. In summary, GIVE THIS MAN A RAISE. Also, your point of sale system is buggy AT&T and y'all NEED to find a new contract for it cuz whoever has your money now, ain't worth SQUAT.

This is the AT&T store to go to if you need anything and want to work with people who are…read moreknowledgeable, helpful, and want to do their job well. Ryan and Jason are truly professional and earned my business as I was looking into switching from another cell provider. Not all AT&T stores are alike and my experience with one other was awful. If I had not already dealt with Ryan at the Stafford Marketplace location, I may not have even switched to AT&T. They did not receive the S20 Ultra on the day of release which is why I went to the other store which did have it in stock. In the end, I would rather wait a week or even a year if I had to in order to work with friendly, competent and professional people like Ryan and Jason. They handled everything and I got the phone a few days later so it all worked out. Corporate needs to praise this store and make it the model for other regional stores. The next step for corporate would be to go ten miles south and clean house in that location.

These folks are experts at everything phone, tablet & computer related!…read more I have the lifetime warranty on my screensaver since I've been known to crack a few. They replace it every time no questions asked. I've also stopped by with what I'm sure they think are silly questions, but they're always extra helpful & patient with me!

Recommend wholeheartedly!…read more When told it would be "impossible" to recover all of the photos from our Antiguan reunion after my phone took a swim and wouldn't turn back on while on vacation, Oliver at Experimax went above and beyond! Apple Store wouldn't touch it. Best Buy wouldn't touch it. Experimax was willing to do everything they could to help recover these priceless memories (iCloud hadn't backed up since we had departed). Oliver was real, honest and kept me posted every step of the way during the liquid cleaning process. Under-promising and over-delivering in timeline, at his own expense (working late). If you are looking for iPhone repair, iPhone water damage repair or any mobile phone repair in Fredericksburg, this is the place to go. I couldn't find any recommended place in Virginia Beach and Experimax in Fredericksburg was so highly recommended by the professionals I spoke with, I made the drive and am so glad I did.

Had an awesome experience here. If you dread going to the Central Park Verizon store you should…read morecome here. We got 2 new phones-everything was clearly explained they got us a great deal. Highly recommend!!

I recently purchased an iPhone X on eBay, but it did not come with a sim card. My husband found…read moreout that Verizon has a program that is Bring Your Own Device (BYOD) and they will GIVE you a free sim card to connect to Verizon. This phone was a replacement for an older non-smart phone that died (they don't even make the batteries to replace in them anymore). We stopped by this location on Veterans' Day, November 11. My husband and I did not expect a Verizon Retailer to honor this BYOD deal. We expected to have to drive to Fredericksburg to complete the process. Not only did they provide the sim card for free, they installed it and activated the phone, ALL for no charge. I really hope they got re-imbursed through Verizon for the effort. It didn't take a great deal of time, but that is their expertise and they are a business that needs to make money. I greatly advise anyone to go by and support this business. I know I will always recommend them, and if they had phone covers that would have fit my iPhone X, I would have definitely purchased them here.

What an absolutely BRUTAL experience I had with the Batteries Plus branch on Williams St. in…read moreFredericksburg, VA! I called ahead and spoke with two people, one the manager, about programming an automotive FOB I had purchased. The Manager told me she could program it and to come in. So I make the 30 minute drive to the store, give he my master key FOB and the new blank OEM Fob to program. She looks up the car programming information, confirms they can program it, and rings up a $75 programming charge, which I think at the time is reasonable. The exchange is very quick and she sets out to program the car... About 30 minutes later she comes back inside and says, "I can't get the FOB to accept the programming." And proceeds to hand me back my Fob. I ask her if she intends to refund the programming charge which she only now tells me, "That is not refundable since we are programming your Fob. But we can program the Fob we sell for this car, but its not in stock." [Thanks for sharing your policy UPFRONT on your policy of 'no guarantees on programming third party Fobs (which most all are btw)'!] SO I order a new Fob from them for ANOTHER $75 and drive 30 minutes back home to wait a week until the new Fob shows up. When I get home I discover that a slew of electronic systems in the car have been reset, no doubt to some programming gaff. I am able to straighten them all out and figure I would bring this up when the new Fob arrives... A week later, the new Fob comes in and another individual phones to tell me the Fob is in. Before I drive down I ask him, "If this Fob does not accept your programming, will you refund the money spent on the programming which I had paid previously?" He goes away and huddles with his Manager and says that since the programming was paid for the other Fob, they would not refund the programming then either - and this is the Fob I just ordered from them! But he says, "If it the new Fob does not accept programming they will refund the money on the new Fob, but not the programming." I explain that makes no sense and that perhaps its best they just refund the money on the Fob so I can save the hour long round trip since my risk remained the same that this was a continued dead end to program a viable Fob. The counter guy on the phone then tells me that I have to come back in anyways to run the card to return the new Fob charge. I then tell him that since I have to drive back down there now they might as well try and program it since there is nothing to lose at this point. I tell him I will be in in about an hour... So back I go, and 30 minutes later I walk in the door only to be immediately told that they will not attempt to program the new Fob and will only refund my money for the Fob! Seems they had reservations that they could program the car after all - even with their own Fob. They could have said that in the first place. Scam! alert!! What an absolute waste of time and money believing anything that comes out of the mouths of this bunch. It is simply incredible the level of incompetence surrounding this store. I have been to other Battery pus branches over the years and this is easily the WORST I have ever been to. My advise to all reading this review is to: 1.) Ask (many, many) questions upfront because they will not be forthright or upfront with you. 2.) Believe nothing they say, and fact check everything they tell you. 3.) Save your time and money and find an honest vendor that actually gives a damn. These folks absolutely could not care any less - though they do work at that. Hard, hard, hard PASS!!!

Never use this company and especially not the Fredericksburg location!…read more I have been a customer of this company for 15 plus years...Mostly out of Woodbridge. The past two years here in Fredericksburg. As I have read in other reviews the punk (Didn't get his name...Dreads) behind the counter fed me the line that it was somehow my fault the battery went flat because it was under 9V. I explained what had happened, but he is god of the counter and will not argue...'you can leave the store' as I was rounding my kids up to leave the store smh. On my way home, I decided to call and get him to explain...Maybe over the phone he isn't so fragile. Same line...policy this and calling me a liar again about how the battery flatlined. I push back in conversation, no cussing no yelling, and the punk says 'I will not be yelled at' (clutching his pearls) and hangs up on me...the customer. Deception and disrespect is all you will find from this store as long as they continue to employ that guy. I filed a complaint with Optima, am leaving a few reviews, and may move on to the BBB. BTWs...After all that I was able to repair the battery on my own no thanks to this place!

I went in this am to setup a new account and port my number from AT&T prepaid and the guy working…read morethere was having personal issues with getting his gas turned on at his residence. I was ok with him multitasking going between setting my phone up and giving the guy on his phone his checking account information so he and his family could bathe, but I was somewhat taken aback when I was charged $25 activation when now I looked at my receipt and my name is misspelled and my address is incorrect... not very professional.

Best Gamestop I've been to with extremely knowledgeable staff. I recently traded in some used…read morehardware and forgot a game was in it. When I called 3 days later, they had it set to the side thinking I might look for it. Highly recommended.

This place have one star reviews and I was reluctant to patronize them but let me tell you, these…read moreemployees are more then helpful and I'm super impressed with thier knowledge!

Learned my lesson do not use fake apple screen if you want it to work again. Had a simple cracked…read morescreen replaced and had to end up taking it for a genuine Apple repair. The fake screen overheated and would not charge and had a blue hue on the screen. DO NOT RECOMMEND.

I highly recommend this place if you need your phone repaired. Went in not sure if my phone would…read moreeven be fixable due to the water damage. The guy named Musa was excellent. In 15 minutes he was able to repair the broken glass and water damage. Thank you so much Musa! Reasonable price. Highly recommend 5 stars hands down!

I did business with this company in 2003 when it was at a different Fredericksburg, VA location. I…read moredealt directly with the owner then, and he was excellent in helping me plan my whole house audio system. I bought an Arcam integrated amp, Legacy in-wall subwoofer, Adcom speaker selector and a bunch of Tara Labs in-wall wiring for six rooms. He even set me up with a custom installer from Farmville, VA to help with the audio wiring. I don't know about the other reviews here, but my experience was excellent.

About a year ago I had Raven install a high end audio system for my listening pleasure. I am more…read moreof a classical/opera fan so I wanted a system that would faithfully reproduce the music in all its delicacy and tonality. I did not want or need a glorified boom box capable of shattering the rafters or splitting the eardrum. Well, the Raven team came out and did a site analysis and in a day or two came back with a proposal. There were three estimates - each geared to a differnt level of expense, but all suitable to my needs. The Raven team answered all my questions and ultimately I elected to go with the higher end system. They ordered the equipment and within a week had installed it in a very meticulous and professional manner. I have been enjoying my system daily since and have nothing to say but superlatives about Raven Hi Fi. I highly recommend the team of professionals at Raven and encourage anyone interested in a quality installation to give them a call.