My phone broke while I was in Chicago on a Monday night with my flight at 8 am Tuesday so I…read moretraveled back to Foco without a phone and went to the first Verizon store I knew of. Will was helping me and he was horrible I explained my situation multiple times and it took almost two hours to get a new phone with him constantly trying to upsell me (my battery crapped out and my phone that broke was only one year old and 8 days outside of my one year warranty) he kept telling me about promos and I kept politely declining because I just needed a working phone after traveling. Turns out even though I declined promos like a Netflix and HBO combo I still got charged for them, he didn't listen to a word I said and was just trying to make money. Very disappointed I'll be continuing to go to the Verizon store off of college ave they have never disappointed me there and Will at this location doesn't care about what the customer wants, he just wants to make commission.

DO NOT GO TO THIS STORE!!! They charged us $$ and refused to refund after THEIR ERROR!!! If I could…read moregive this store no stars I would. We went to set up Verizon internet with them. They connected our internet to some random number that then was connected to someone else's account. When we went to try to fix it we were told we could only make changes through the corporate verizon store. Went to corporate Verizon store and they told us this store had never actually set up the equipment they gave us and that we had to go cancel our order through this location since they had messed it up so badly. After not actually helping us set up anything we were told they could not refund us our set up fee. After spending multiple hours here trying to figure out the mess they created, we we not refunded any money and were given the run around by multiple employee the manager being worst of all. DO NOT GO TO THIS STORE!!!!

Jeremy was Johnny on the spot when we walked through the door he answered our questions and took…read morecare of our phone needs! Very pleased with our service!

Warning, this place will destroy your device. Neither of my iPads will accept fingerprints now…read more Removed one and I suspect the other one has been also. These hacks will not stand behind their work, really can't blame them . I wouldn't acknowledge such shoddy work . Anyway. You have been warned.

I received a new phone for my birthday and came in for some help. Sean greeted us with a smile and…read morewas quick to resolve my issues. He also looked up my account to see if we were getting the best deal. I will definitely go back here with any of my further business.

It should be illegal for them to sell AT&T phones in Fort Collins. The prices sounded good on the…read morefamily plan and we got good deals on the phones but now we have five useless devices. AT&T has almost zero coverage in Fort Collins and even though their devices say it is 5G and the salesmen tell you it is 5G there are zero 5G towers in this area. It is fraud. 100%

Great service! Very efficient and friendly staff. Evan was great! Super helpful guy especially for…read moreus Gen X people who are technologically deficient. He made our 5 line transfer from 4 different carriers happen and had an amazing attitude the entire time. We will be happily returning customers and shame on you Patrick.

Chris best I've had in 10 years dealing with Verizon Cellular Plusread more

Caleb W. upgraded my phone. Without telling me and without my consent, he added the protection plan…read moreand the early upgrade add-ons to my line. I had been an ATT customer for over a decade before that and had never made changes to my plan during that time. As I am on a family plan and don't pay the bill directly through the website, I didn't know I was being charged for this for almost 2 years (totaling $600). When I logged in to add a new line for my son I became aware of these charges. Now I have to file a fraud claim with ATT. My husband upgraded his phone through the website not long after I did and these add-ons weren't changed on his line. BEWARE if you upgrade in store that you aren't signed up for services you did not consent to. I have called customer service twice (good luck getting through unless you say "Cancel service"), filed two fraud claims, and ATT won't do anything and say it is the store's responsibility. They claim it isn't their problem anymore. I have filed complaints with the FTC and FCC.

I've been needing a new cellphone for a while but have been putting it off, thinking it would be a…read morepain and take forever. However, at this AT&T location, I was pleasantly surprised! I was in and out in under 30 minutes with a new phone, a case, and a screen protector. The associate was really personable, helpful, and patient. I won't need to drag my feet next time I'm up for a phone upgrade because I know I'll be well taken care of here!

Jamal was incredibly kind, personable, and an ethical salesman which is a rarity. I felt he was…read moretruly trying to help me get the best deal and he went the extra mile. He runs a good shop.

I had an incredibly disappointing experience at this Verizon location today…read more After spending hours on the phone with Verizon Customer Service, I was specifically sent to this store for an 11:00 a.m. appointment to get help with my phone. I arrived with my 2-year-old and was met by the store manager, Jamal, who told me, "All I can do is sell you a new phone." I then had to get back on the phone with Verizon and spend another 50 minutes on hold while receiving no assistance from Jamal. What made the experience even more frustrating was watching him enthusiastically help new customers with purchases and activations. At one point, he even contacted Verizon Support and asked them to "expedite" assistance for a new customer while I continued to sit there waiting with a hungry, crying 2-year-old. When I expressed my frustration to the Verizon representative I was speaking with, Jamal became extremely unprofessional and told me I could "throw my tantrum outside." That comment was completely unnecessary and unacceptable, especially coming from a store manager. Another customer in the store actually approached me while I was crying to offer sympathy and acknowledge how frustrating the situation must have been. The fact that another customer showed more empathy than the store manager says a lot about this experience. I completely understand that it was not Jamal's fault that Verizon Customer Service sent me to his store. However, there is a significant difference between not being able to solve a problem and being unwilling to show basic empathy or make an effort to help. As a loyal Verizon customer, I left feeling like customers who were generating a new sale were valued, while someone simply needing support was an inconvenience. I hope Verizon takes this feedback seriously. Customer service should extend beyond the customers who are making a purchase that day.

My new go-to cell fix store. I'm a regular phone fix guy. I tried throwing my phone into a bonfire…read morelast year so I was looking for a place to call my new home. This place did a great job on my iPhone. Who knows maybe I'll break it tomorrow which is sort of realistic. I actually enjoyed my time there too--Harleen is actually one of my new favorite human beings on the entire planet. She makes me want to throw my phone off a cliff just so I can go back to Cellairis and hang out there and get my phone fixed. Andre was cool as heck too how many times can you say you've pet a ball python while the coolest person on the planet fixed your phone? You can't. Only I can. Until you visit Cellairis. I actually recommend you smash your phone with a hammer--right now--just for this once in a lifetime opportunity. You can thank me later.

Jeremy, manager was super. Took his time removing my screen, putting in new battery and carefully…read morereglueing my screen down. Quick, not as expensive as " you break,I fix" place service. Definitely using them again!

My husband died in April. I asked that his ph be shut off. It didn't happen and I got a bill. Was…read moretold it was for service the previous month. I changed carriers April24th. Then in May I received another bill and was told I left in the middle of the cycle, pd the bill. THEN got another bill for June for $47+. Every time I called cs I was told I had to go to the store! 5 times I've been to a store. Twice on E Harmony and now today 3 times to Council Tree. The guy that talked to me was SO rude! His first question was what do you want me to do about it?! You have been here so many times and we tell you the same thing every time! The cs rep on the ph told me to go to the store! This guy waited on me the 2nd time I was in ther and he was rude that day also. Today he told me I was rude and demanding and yelling at him! I DID NOT yell and I was not demanding- he asked what he supposed to do so I told I needed him to call customer service and verify my I'd. He refused and told me if I said another word he would have me thrown out of the store and they would refuse me service! He dialed cs and I was there for 53 minutes on hold and talking to cs. The clerk told me Saturday is his last day! I said that's good, you don't like your job you need a new one. He refused to give me his name.... If I have to go to a store again I'll find a new one! Now they are threatening me with collections for $66+. If I owe it I'll pay it but I don't believe I do!

My eternal optimism yet again came back and bit me. I guess in this case if something sounds too…read moregood to be true- It really is.. we were talked into moving our phones over from AT&T and our Internet. They lied to us over and over again about whether things would work in our hometown of Timnath. The reception is absolutely awful and they actually put down the wrong address for us for the Internet so that it seemed like we would get service when our area wasn't supported. They also "helped" us by putting on screen protectors that broke the same day. I'm only giving two stars instead of one because tech-support and customer service online actually was excellent.