good - lee was responsive and competitive with his yelp estimate. isaiah was helpful onsite and…read moreanswered all of my questions. cracked phone screen was repaired within 1 hour. bad - store is empty upon arrival and customers have to wait in silence for a few minutes until an associate finally appears. ugly - cybersecurity risk...not fond of giving up my passcode but understand the need for testing and warranty. so far so good. would return or recommend.

The glass replacement on my phone was perfect. Looks brand new. The price to do this fix was…read moreacceptable

BE WARNED! This is not about any one particular store. It's about Verizon's online credit…read moreverification process. BE WARNED! If you go online to sign up for a cell service plan and new iPhone, as a new customer BE WARNED! Before checkout you'll be asked multiple choose questions and past loans and loan terms. If you guess wrong on any answers, you will be denied credit towards your new phones over the 36 month contract. What that means is YOU'll HAVE TO PAY UP FRONT FULL COSTS OF THE PHONES and will not be eligible for any 'phones on us' promotions. Got 850 credit score on all the credit bureau reports? DOES'NT MATTER! Called 4 different Verizon service numbers before I finally got a real person in the credit application review department. There was no kind of ID, bill in my, name, lease, credit report, etc. they offered to review to override the denied credit application. I was told I had two options. Wait 60 to 90 days to try on line or in store again or pay up front for full cost of two iPhones. LESSON LEARNED: If you go online for to try to take advantage of Verizon new customer phone plan and get credits towards purchasing iPhones, HAVE A COPY OF YOUR CREDIT REPORT IN FRONT OF YOU TO CONFIRM YOU ANSWER THE MULTIPLE CHOiICE QUESTIONS CORRECTLY. Otherwise the automated process of credit check will flag you as a credit risk should you chose the wrong answer about the terms of some loan you took out decades ago! And no one at Verizon appears to be able to resolve this for you NO MATTER HOW GOOD YOUR CREDIT IS! Signed....Extremely Frustrated

Horrible customer service and lackadaisical employees. Customers kept leaving and the two employees…read moreserved 1 person in the 45 minutes I was there but weren't able to help me with a simple request. Went elsewhere.

Didn't expect such nice people and good prices. They are very knowledgeable in the electronics. The…read morebest in richmond if not the bay

They use cheap parts and did a very poor quality job on my iPhone 7 screen repair. I can push the…read moreedge of the screen in and the color is not as sharp. I've had screens replaced before and never has the color of everything on my phone changed like this. Very dissatisfied with my experience.

Update: I left this store to go to the one a couple miles down broad street and had a much better…read moreexperience. See 5* review for Maria at the Parkside Marketplace location! This location is apparently referred to as "corporate" but is doing everything to chase existing customers away. If you are not looking to add a line, don't come here, they have no phones in stock if you're only looking to upgrade.

I was an AT&T customer for many years (15+), but my recent experience at this store has left me…read moreextremely disappointed and prompted me to switch providers. In April 2025, I went to the store to upgrade four iPhone 12 minis to new iPhones. I specifically showed our salesperson, Brandon, the phones we were trading in, and he clearly stated that the quoted promotional pricing would apply to the devices we brought in. He told us we would pay $0/month for each iPhone 16 and $5.99/month for each iPhone 16 Pro under the trade-in program. We trusted him and made our purchasing decisions based on that information. However, when the first bill arrived, the pricing was much higher than quoted. It was only after we returned to the store to trade in our old phones that we were told the offer was not valid for iPhone 12 minis - only the iPhone 12 - something Brandon never disclosed at the time of sale, despite being shown the phones directly. This amounts to a $2,000 discrepancy over the life of the contract. When we raised the issue, Brandon denied the miscommunication, and the store manager, Tyrone, defended him without seriously engaging with our concerns. They essentially shrugged off a serious breach of trust. We're have since returned the phones and switched negative our service to a competitor. I've never written a public review before, but I felt this one was necessary. If you value transparent communication and honest pricing, be extremely cautious at this location.

I had an awesome experience today buying my new Iphone. Alex was awesome, give that young man a…read moreraise!

I came in with a technical problem. I had 2 male employees make comments and laugh at me and made…read moreme feel stupid. A female employee tried her best to help me. I gave 2 stars because of the female employee. The f 2 employees I felt were rude.

I can hear you now!! I'm with T-Mobile, duh. If you want to save some serious coin, do the…read moreswitch!! We saved over $100 a month and had the same data. We had a great salesman, Matt, who took great care of our phones and his service was superb! We got a few freebies and love the insulated market bags he gave us! This store is clean, we never waited, and even after our sale, we continued to have excellent customer support! T-mobile is T-rrific!!

I went to this location after wasting hours at the Apple Store to trade in a phone with my…read moredaughter. We left and came here and after a little wait, we were handled professionally by a representative who was patient and accommodating. She explained everything to us and let us know Apple was wasting our time and we should have come to TMobile from the start. I can't disagree either, it was a much more pleasurable experience.

I would NOT recommend this shop for repairs. They do not explain their services well and will…read morecharge you even if they know they can't fix. If you need a device repairEd I would try one of the many other stores available, most are cheaper and have good reviews. I wish I had looked for reviews first.

From the owner: We repair all kinds of cellphones, tablets, watch, and computers. Selling all kinds of phone…read moreaccessories, unlock phones and computed devices.