1. AT&T Store

1. AT&T Store

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Grand Rapids, MI

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AT&T Store

3.2 (6 reviews)
Closed • 10:00 am - 7:00 pm

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2 years ago

Very rude. Don't listen to customer's needs. Very unprofessional. Also cost is out ranges

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11 years ago

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10 years ago

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14 years ago

Installer followed thru with great service. Called and came EARLY, entire process took about a half hour. Great Job!

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9 years ago

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11 years ago

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AT&T Store

AT&T Store

2.6
(13 reviews)
5.9 mi

I had a very frustrating experience at the AT&T Store location…read more After ordering two new phones online, I came in expecting support with a process AT&T advertises--handling trade-ins and helping with exchanges. My wife went in first and was told they couldn't help her at all. When my phone finally arrived (after waiting weeks), I realized I had ordered the wrong model. I came into the store ready to pay the difference and resolve it immediately. Instead, I was told there was nothing they could do because the order was placed online. No attempt to help, no alternatives offered--just a flat refusal. That level of service was extremely disappointing, especially considering I've been an AT&T customer for over 20 years. I was honestly so frustrated after this interaction that I seriously considered closing my account and switching to T-Mobile on the spot. I ended up going to another location, AT&T Store, where the team actually took the time to help and found a solution immediately. The difference between these two stores was night and day. Beltline showed no initiative or willingness to assist, while Cascade delivered the level of service you would expect. If you need real help, skip Beltline and go to Cascade.

We were ready to subscribe to another 3-year plan and open to exploring other carriers to find the…read morebest offer for upgrading our phones. Jaden at AT&T was a wonderful service representative and quickly outlined the options in a very clear manner. He seemed knowledgeable, answered all our questions, and was warm-hearted. He deserves a promotion. We left with new phones and growing regard for AT&T.

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AT&T Store - mobilephones - Updated July 2026

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