I am convinced that these people know where it's all about. This is my second review on Yelp for…read morethis store and it has not changed although the people that are working there have. They take the time to correctly understand what the issue is or what you plan to do. We wanted our phones upgraded and went from a I-phone 6 to an SE as AT&T's add states. All worked out and now my wife gets one as well. As some comments are about appointments; we were helped right away. The environments are changing and so are stores : You have to wear a mask and show a driver license or some kind of identification before entering the store. This is because of the burglaries in the area. Also, they order your phone to get send home. Their store does not have many in stock anymore basically because of the above mentioned reason. There might be more changes in the future but it does not stop me from liking their customer service here.

I made an appointment online for 4 PM. When I got there there were three workers and each of them…read morewere helping customers. Fine. I asked one of the workers if I had to check in and without explaining she said she was busy and I would have to wait. Then a few minutes later the other worker - who clearly saw me talking to the other worker - said "Welcome to AT&T, we will be with you in a few minutes". What? Was she trying to make a point that they were busy? She just heard her coworker talk to me. I was not expecting to jump the line or to be immediately served. I just wanted to know if I needed to check in or how the process would work. It's too bad that despite being with a company for well over a decade that you can't get decent CS. I didn't recognize any of the workers and I wish the old ones would come back.

Xavier says he'll take care of a $104+ bill I've received from AT&T When I NEVER had service two…read moreweeks ago! Received a text bill this morning so OBVIOUSLY he didn't do what he said he'd do! I NEVER had your Lousy service so I DON'T owe AT&T a thing! You are getting the appropriate reviews though. You're a Rip Off! Scamming people when they didn't have service and Don't owe you! SHAME on You!

From the owner: AT&T, serving over 81 million wireless customersread more

I had a very frustrating experience at the AT&T Store location…read more After ordering two new phones online, I came in expecting support with a process AT&T advertises--handling trade-ins and helping with exchanges. My wife went in first and was told they couldn't help her at all. When my phone finally arrived (after waiting weeks), I realized I had ordered the wrong model. I came into the store ready to pay the difference and resolve it immediately. Instead, I was told there was nothing they could do because the order was placed online. No attempt to help, no alternatives offered--just a flat refusal. That level of service was extremely disappointing, especially considering I've been an AT&T customer for over 20 years. I was honestly so frustrated after this interaction that I seriously considered closing my account and switching to T-Mobile on the spot. I ended up going to another location, AT&T Store, where the team actually took the time to help and found a solution immediately. The difference between these two stores was night and day. Beltline showed no initiative or willingness to assist, while Cascade delivered the level of service you would expect. If you need real help, skip Beltline and go to Cascade.

We were ready to subscribe to another 3-year plan and open to exploring other carriers to find the…read morebest offer for upgrading our phones. Jaden at AT&T was a wonderful service representative and quickly outlined the options in a very clear manner. He seemed knowledgeable, answered all our questions, and was warm-hearted. He deserves a promotion. We left with new phones and growing regard for AT&T.

This is my all time favorite AT&T, they have a assisted me in everyone one of my needs with a smile…read moreand a handshake. Every time I leave this store I leave with more information in my head and money still in my pocket, there are no tricky car salesmen here, just some tech guys that know how to help and would love to sign you up for ONLY the services YOU ask for. If I could add one thing that the store could improve on, it would be that they need to duplicate the Reps they have here and share the clones with the other stores! Also the Rep inside seems to have more technical skills than your average Joe! He know everything about anything it seems lol. To summarize come here to this AT&T and get taken care of right the first time!

Arrived at 7:05 PM when store was open until 8. Electric sign says "OPEN". But door is locked and…read moreemployee inside is sitting around having a chat on his own phone. I pull on the door again and he gives me the brush-off. Dude, if customers are an inconvenience to you, please go out of business and never waste my time again.

Very rude. Don't listen to customer's needs. Very unprofessional. Also cost is out rangesread more

I am not a fan of att. I constantly have billing issues with them. With that being said this…read morelocation was very helpful. While they couldn't help me in store, they were able to get me set up with a technician that was able to fix my current billing issue. The only downside here is that when you're working with some one in the store there is no privacy from other people's conversations. I'm sorry, but no I would not like to tell you my password so the other 20 people around us can hear it.

Pay attention to the low review scores they have. I did not. I usually check reviews before making…read morea purchase. My husband and I were trading in phones. The sales person told us there was a promotion for free watches. Sure that locked us in on service for three years and if you leave early you have to pay for them. I assumed it was two years like the phones were. I tried to return because I called tmobile and they told me I had 90 days. No only at the costco location not this store. My mistake buying here and not checking first. Please learn from my mistake.

Sales person stated we could swap out screen protector with non privacy if we did not like it…read more Went to swap and was told we need to buy 63.00 new unless we stayed with privacy (this was the only option on the day we got the phone.) Wonder what other surprises we will get with our new phones Over 20 yrs as a Nextel-sprint -T-Mobile customer. Extremely disappointed.

I truly appreciated the support I received; they made sure to get me in as quickly as possible and…read moreeven offered snacks and drinks. That level of care and attention genuinely felt like 5-star service to me!

My grandson and I walked in with his broken iPhone and they had it fixed in 45 minutes. Price was…read morereasonable and less than the competition.