Greatest store ever. The customer service is impeccable and they work with you when you are in a…read moretight spot. Highly recommend this location!

I would give 0 stars if I could. I added my uncle to my account (he switched from Verizon) amber…read morehandled that. Well a few days later it's being a bit weird so he went in and instead of Amber fixing the issue she takes advantage and sells him a phone and a case and one of those tempered glass things lead him to believe the phone doesn't come with a charger and sells him that too also sells him a protection plan on a freakin $100 phone. I'm sorry but this is a real shame that someone would take advantage of an older man that doesn't understand technology. I went in and returned everything and she wouldn't refund the activation fee. I also told her to cancel that protection plan and she didn't so now I'm on the phone with customer care. I told her during that time to call her manager and she did and no answer. I said call back she said well it's his day off so he's not going to answer. Glad to know when he's off the store doesn't exist what kind of manager is that.

I understand this stores low rating. It starts at the top with the District manager who told me, "I…read moredon,t care how you were treated, I will ALWAYS side with my employees over a customer! " I came in to reactivate my service and I explained to the employee who was more interested in her cell phone then me the entire time that I'd already called customer service and she also just needed to the same. She went thru a bunch of unnecessary steps, including contacting her manager, all while texting back and forth on her phone the entirety of the visit. I.m so glad we were right under the stores camera when I mentioned I've done this job before and all you have to do is call customer service like I said! She,s totally racially profiling me cause I'm black k and have deeds. She looks at me like I just pulled out a gun on her. She jumps up and says , " you.re making me feel uncomfortable and I don't have to work with you." Then walks away and calls her district manager! If you're reading this stay away from this RACIST, BIGOTED, store. I've already contacted an attorney to see if I have a case. I asked the young Caucasian girl with years of overdue dental work her name and she covered up her tag so you couldn't,t see who she is! Do not shop here.,

Ok so the company itself isn't always deserving of this rating but the service at this particular…read morestore in Greenwood today was excellent. James helped me setup a new line on my account using an existing phone. He was friendly and engaging while we completed the paperwork and really patient explaining to me the final price as I misunderstood twice what the new total would be. The only caveat is next time if I need to go to the store I'll make an appointment. Didn't know I could do that and was lucky my wait was only 10 minutes or so.

Had a new screen fitted on my granddaughter's iPhone, 3 months ago. Today, it was acting up and…read morewould only allow intermittent touch response. I was somewhat stressed, as I couldn't find the receipt for the replacement. Katy, at the front office, was very professional and they agreed to replace the screen. This review is not about the free replacement, but the fact that the entire customer experience was 5 star. We, in a 5 cell phone household are very happy to have found our go to cellular business.

I was referred to Indy Cellular 4 Less by a recommendation, and brought in my wife's Nintendo…read moreSwitch for a water damage repair. I paid $50 for diagnostics, which took a few days. They called and left a voicemail letting me know that was not repairable. While being told that news was frustrating, the main issue is what happened next. After returning from a vacation, I went to pick up the device, I was told they had already gotten rid of it - without ever asking for my permission. This was only a couple of weeks after drop-off. The Joy-Cons were still fully functional, and many other components of the device were intact, that could have been salvaged. Regardless of how a repair turns out, this shop has no right to get rid of a customer's belongings without clear consent. I was never asked, never notified, and given no opportunity to retrieve what was still valuable to my wife. I paid for a diagnostic, not for my belongings to be taken and sold for their recycling parts, for the shop's benefit. I would not recommend this shop to anyone who values their electronics being treated with basic respect.

they are so great and wonderful there! they have good deals on phones, firesticks, and ect. They…read moreare very polite and will help you with whatever you need help with. I recommend going there. I love this place I stay going back to them.

From the owner: Our Company goes above and beyond to provide excellent customer service to every customer that…read morevisits Simple Mobile. We specialize in Local Phones Services, Mobile Phone Accessories, Mobile Phone Activatons, Bill Payments and more. Before our customer exits our store. We do a complete check or products purchased. Making every check. Phone Activations was successful and Calls and every feature is working.