GM MIKE goes out of his way to serve the customers Moved from Xfinity to at& t Mike came to my home to insure correct set-up read more

NOT AT ALL HONEST!!!..I was told I couldn't get a referral bc my son had been a customer for over 3years and for us to get a referral he had to be a customer under one year to refer me. corporate said otherwise. I had se issues to resolve under 30 days and each time....i was given partial or misinformation. I almost went back to Att read more

If I could give a negative number I would. AT&T has been a nightmare. First they messed my billing and then paying off my phone but most recent a TOTAL DISASTER. In a 10 minute phone call my number was illegally ported to Cricket(AT&T subsidiary known for burner phones). With this they had access to my financials and nearly stole over $100000. The store was not aware of this possibly. They were worthless in retrieving my old number and even dragged my wife's number which was not ported into the mess dragging out the misery. The back office support is awful. This had to be an inside job by a disgruntled employee. Don't do business with AT&T!!!!!!! read more

I recommend this store a customer representative set up my cell for me and a nice monthly price that's affordable for my budget my very first time purchasing a 5 g 2025 cellphone fun I hope the deal last for years to come I am a senior citizen sincerely read more

This is NOT an AT&T store. It is a licensed retailer, which means they will SELL you anything and everything, but they will not resolve any problems you have with accounts or equipment. If you are an AT&T or DIRECTV customer you would be better off going to an AT&T Corporate store. 9/Gratiot is the closest. I was fooled by these people just so they could make a sale. And it took LITERAL hours of visiting a corporate store and being on the phone with customer service to sort it all out. STAY AWAY. ZERO STARS. BUYER BEWARE. read more

Only go to this store if you want to get scammed. They LOVE to tell you what a great deal they are providing you, but leave out critical details and you end up paying more in the end. read more

My husband and I needed to open our own accounts together. The store is close to proximity and we are so thankful for the service from the manager Tyler. The store is very clean and organized. My husband ended up leaving with a new phone with a new case and I now have an updated phone as well. Explanation and updating of phones takes some patience and time, and there were many walk ins to the store while we here there. Tyler and assistant approached each customer and were professional and efficient assisting a work load. We are happy with our new service and the kindness of Tyler is a bonus to have in this community. read more

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Loved when Tyler was there! Those who run it now are rude, don't even give you their name or card, tell you not to go to Costco, sams or any other place because they aren't real at&t and other wireless reps. Daughter having problems with phone he was not interested in helping us fix it (so why do we pay for repair and replace) failed to tell us about all trade in rebates. The guy just wanted a sale and didn't give a crap about actually helping us.Will never return there and would discourage anyone else from going in there either. Awful! read more

Assistant Manager Tyler Fields became annoyed when I chose to return a phone instead of incurring a $50 exchange fee. He refused to accept the return, even though the phone was purchased at his store. He claimed that the phone must be returned to a corporate store. The nearby corporate store said that they could not accept the phone because it was not purchased at their store. I called corporate customer service, which also confirmed that the phone must be returned to the store from which it was purchased. Again, Mr. Fields refused to accept the return. When I suggested that we get corporate customer service on the phone to settle the matter, he claimed that he did not have their phone number. Mr. Fields said that he was not obligated to resolve AT&T customer issues because he works for MMS Group, not AT&T. I pointed out that he worked in an AT&T store and he replied, "It looks like it's YOUR problem, doesn't it?" He said that I brought all of this on myself because I chose to return the phone instead of exchanging it. Buyer Beware: if you don't make the transactions that Mr. Fields wants you to make, he will exact his revenge by refusing to serve you at all. read more

I went to have my phone activated and I was met with hostility and inaccurate information after several trips to the store. upon my final exit of the store I was belated by the "boss" Rita because "she can run her store how she wants to because she's the boss!" I was initially being helped by Autumn, who insisted upon just writing down phone numbers for me to call myself as opposed to her handling the matter. on my final visit to the store I decided to call the number she had given me in the store so to verify that that was the wrong number to call to activate a phone when she grabbed my phone and unlocked it without my permission and began to use it herself. Rita,"the boss", sent Autumn to get something from the back room for her customers and autumn walked off with my open phone. I then addressed Rita because that was unprofessional of her to send a representative away while she is working with customers, especially with my unlocked phone, because he customers aren't more important than anyone else in the store being helped. My issue was not resolved and I had to visit another store. read more

Tyler was really helpful and patient while fixing the cellular data on my Apple Watch. Highly recommend this location if you want high quality, diligent customer service! read more