We had a very pleasant phone upgrade experience with Jorge. It was seamless. He was knowledgeable,…read moreoffered services without being pushy. Some things we needed, got and glad he mentioned them and declined what we didn't need. We live in Reston and earlier went to a location in Sterling. We left because of poor service. We avoided this location because of overall low review rating, which I think currently is inaccurate. We also found out this location is a Verizon corporate store vs. authorized dealer. I know we had an unexpected pleasant encounter with Jorge and hope others will too.

So pleased with the customer service we received from Caroline. Our case was complicated, switching…read morephones, transferring data, etc., but she was patient and helped us with our new iPhone and new plan. Will look for her next time we visit when we upgrade my son's phone. thank you Caroline for your expertise.

Was at the store today and had a horrible experience with a young man name Ramie. I only came in…read morefor a replacement for a screen saver. Which I originally purchased when I brought my phone in January 2026. It's unlimited replacement. He was very rude and snappy saying he didn't have one for my phone, which was not true. They put a 16/17 protector on my phone originally , somehow he said they couldn't put on a 17 protector which didn't make any sense which they had in the store. I asked him could he let me see the protector that he was talking about and he told me no unless I was going to purchase it. I asked him could I talk to a manager and he said she went to lunch and he was going to lunch too. I asked him when would she return he said in 30 minutes. I said I would wait. I thought this is ridiculous. I stayed calm because I was in shock over his treatment over a phone protector I purchased unlimited replacement. I could not believe his unprofessionalism. The treatment was really unbelievable. The other guy Chris was not helpful either I ask him for help because I remembered him and he said he never helped me before. I am writing this because no customer should be treated this way. I have been coming here for over twenty years. I will never forget how they treated me today. No one should be treated in such a rude disrespectful manner. *I was fortunate that a Wonderful young lady wind up helping me name Sunny, She stepped in and helped me I explained to her the situation and she called the manager and she told her it was okay to replace my screen protector. Thank you so much Sunny for your professional and patience. You are what TMobile represents. Your kindness and helpfulness was truly appreciated. I called customer care service and I wanted them to know about you. They told me to make sure I call the manager which I will definitely do. I hope they give you a score of 10.

I went to the T-Mobile store in Reston VA to trade in my phone. The customer service there was…read morephenomenal, each associate was friendly. RAMIE helped me not only exchange my device but set it up and went through each process making it easy to understand. I've been a T-Mobile customer for 20+ years and I appreciate not only the knowledgeable of your employees but their patience and dedication.

A real Jerk! I don't even think he even changed The screen - literally could have just cleaned it…read more if he did he didn't bother to glue it on. came in for refund, refused, blamed his shoddy work on bent frame, offered to "try and reglue" while threatening risk of damage to Motherboard. pathetic

My son cracked his iPad badly and we thought it would not be fixable . He proved us wrong by fixing…read moreperfectly 5 stars all day

I don't know if this is a good thing or a bad thing. After my visit to the AT&T Store, I received…read morea text from AT&T with a survey. They told me that the person who had assisted me was named Mariam. Okay, so the person who helped me did actually tell me her name, and it was NOT Mariam. I'm not sure what to make of this. Leaves somewhat of a bad taste in my mouth.

The website says you can make appointments. Then it says you will have not had confirmed the…read moreappointment until you get a message. I got no message. I went to the store and they said they don't make appointments. I

Just use ATT because it appears more seamless. can't use the same email for both wireless and…read moreinternet even though supposedly the same carrier. It's challenging getting through to a rep. Firstnet seems outdated. Not sure whats going on with this system.

My recent experience (5/13/2026) with FirstNet customer service was extremely frustrating and…read moreunacceptable. During a personal phone call, my service was interrupted and redirected to complete a verification process that I had already completed less than two months ago when I upgraded my phone and watch in person at an AT&T store. I am not a new customer to FirstNet. I have been a customer for years after transitioning from AT&T specifically to utilize the secure network marketed for first responders. At the time of my upgrade, I already provided all required verification documentation in person, including: * Driver's license * Work ID * Check stub * Verification through my work-issued email address Despite this, two months later I was forced to complete another verification process even though my account is current and in good standing. What made this experience even more disappointing was the poor service recovery provided by customer service. Rather than resolving the issue professionally, the representative openly acknowledged ongoing problems with FirstNet's systems, including: * Slow and glitchy verification pages * Lack of adequately trained FirstNet representatives in stores * Frequent complaints from other customers regarding the same issue * Shortcomings in the government verification renewal process As a customer, hearing internal operational failures validated during a complaint call does not improve the experience. It only reinforces the lack of confidence in the process and customer support structure. This interruption occurred at the end of an already difficult workday. I was diverted from a time-sensitive personal phone call and ultimately spent over an hour resolving an issue that should not have existed in the first place. More importantly, it took away valuable time I should have been spending with my child. Additionally, I am responsible for department staffing at my job and must remain responsive to urgent operational matters after hours. This unnecessary interruption negatively impacted my on-call workflow and delayed important communications I was responsible for handling. The repeated verification requirements, despite recent in-person verification, demonstrate a major process failure that unfairly places the burden on loyal customers rather than on FirstNet's internal systems. As a first responder customer, I expected a more reliable and streamlined experience than what I received. I hope that meaningful improvements be made to prevent other customers from experiencing the same unnecessary disruption and frustration.

This business has relocated for unknown and unexpected reasons …read more I called in June to see if they were able to repair my Electro voice powered speaker. They said yes - Speaker brought in and 69.00 Diagnostic Fee paid - the were very efficient in determining My amplifier component was Blown -- They said I would need to pay for the replacement component up front and I authorized payment for "new amp " via credit card via textual and phone communication . I specifically told the Manager that I wanted Electrovoice OEM replacement components- They said no problem and speaker would be ready in approx 2 weeks . Segway -- 3 months later - they said delay was that they Did not have a Technician on Staff and job was on hold till they could find a replacement technician. I became somewhat suspicious when the manager kept trying to sell me on idea of getting a custom replacement speaker -- Told him , No Thank you sir-- Then he tells me That the future for investing was Cryptocurrency and they had a on site Bitcoin Vending Machine - that worked by digital payment . I told him I was Not interested and we needed to focus on the task of repairing my speaker. I had made multiple calls over the summer to check on the status . The Manager would not return my calls by text nor cellphone conversation. However, when I utilized someone else's phone with a different # , he would pick up the phone and answer promptly . I went there to see WTF was going on . He assured me that it was a labor issue . He needed more time. Long story short - he has some ? " Technician" "complete the repair" . I go to pick it up and notice that there is an aftermarket Brand Amp ... I said this was not what we agreed on . He stated when the initial tech ordered replacement OEM amp - it did not fit I said to him- that he did not order the correct Mfg OEM Why ? Because I personally called Electro voice in Greer SC and gave them the serial number and part numbers on back of matching speaker. They verified they had exact replacement and also offer a factory revamp and repair of my unit . I thought one stop connect would be a faster and effective solution I was totally Fooled by this Con artist -- I now have a speaker with incorrect bootleg part that still doesn't function properly -- I called to ask for refund and I would return the Bootleg amp . The manager has now moved the business ( He said that something unforeseen had occurred and they were in the process of relocating to Herndon). He has stood me up with more excuses beyond reasonable and professional consideration I have been more than patient - trying to give the guy a break ( that was my Mistake ) He refuses to answer my call . I would like notify the Police but this is a Civil Matter -- I would not let these people change a light bulb in my flashlight -- This Business is unethical , unprofessional and totally inept . Guess I will resume our discussions in small Claims Court -- Bottom Line : Stay Away And I do not believe Yelp and its reviews as well .

Great price and service! Fixed my cracked iPhone screen in just 20 minutes. Highly recommend.read more

I had Phone Doctor replace the battery on my Galaxy S7 today. I had already purchased the battery…read moreand they charged me labor. The workmanship is excellent. The battery was replaced and put back together like it was never opened. I actually got my phone back better than how I brought it in. (previous battery had bloated and lifted the screen). Service was completed within 2 hours. Although they said it would take one hour and when I returned they said they needed 15 min more which ended up being about an hour. Still impressive it was done that quickly. There was a steady flow of customers so be prepared for it to take a little longer than quoted (which happens). Parking is a little tough but its in the town of Herndon so take advantage of your visit by trying out some of the local restaurants and bars. There are many options with good variety. Its a quaint little town and a good opportunity to kill two birds with one stone. I'll be coming back here if i need to have a component in my cell phones replaced.

Outstanding service, I really felt good after my problems was solved. Phone doctor they fixed my…read morephone, and also they fixed my computer. Mr Amine is very knowledgeable and have an excellent communication skills with the customers. I will recommend phone doctor to all my friends. Thank so much.

Very grateful to Tom who helped me figure out what I wanted and was super friendly about it the…read morewhole time. Thankful to the other person (whose name I apparently didn't think to get), who helped me figure out / learn to put page numbers on my book pages for publishing. Thank you!! This place is always clean, well staffed with knowledgeable, friendly people. It looks nice in here. It's uncluttered. It's not overwhelming or confusing. It's a treat to go here! Thank you, Apple Store, Reston!

We have had great service there. No upselling either. They ask questions to get at what you need…read moreand then go to work on fixing the problem.

I found them from a ATT store recommendation. I had a dead phone full of a virus. Ferhan knew the…read moreproblem and how to fix it. An hour later he called to say pick the phone up its working fine. My new goto place for fixes and questions. Try them out.

My charger port didnt work so I took it here. Took the dude 4-5 weeks to fix it, and when I got my…read morephone back (today) It did charge but for some apps my microphone sounds like a dang tornado. I dont know what this man did but ill never come back here for sure.