Waiting forever, because they give every guest personal experience... just wrap me up in warm…read moretowels and give me a massage for waiting to be seen too... I need more than just a update.... I need a activity date and dinner.

Went into this store, to get my 1 phone fixed. After I left. The two Verizon employees at this…read morelocation, charged and added to my account 2 I watches, iPad Pro, and ordered two more watches and added them to my account. They used a buddy at their Verizon wireless store inside humble to make the purchases. So Verizon has a ring of dishonest employees. Filing charges with police department first thing in the morning. Then went for help and explanation and the manager told me there was nothing that this store can do. Fraud department told me this store did not handle this issue appropriately.

Nathan was very helpful with great service! He helped me and my family get into the iPhone 16…read moremodels. Great service!

Had such an amazing experience at this location. Francisco Perez was very patient with me and my…read morehusband. He took he's time in helping us both get the phones that we wanted. Not to mention it was super late at night and he still took the time in helping us thru every step and even letting us pick out accessories for our devices. Many stores wont do this they will close right away or ask the customer to come back another day. If anyone is looking to switch phone companies and is looking for excellent customers service switch to Verizon and ask for him.

Conveniently located in the middle of a strip mall with all the lunch spots. The representative…read morethat helped me tried very hard to sell me on a watch while I was there to get my TMobile Tuesday swag. ....| \ _ , , , - - , , _ , .../ , ` . - ' ` ' . _ \ - ; ; ; , _ ..| , a - ) ) _ . ; . ( ` - ` - ' - ' ' - - - ' ' ( _ / . _ ) - ' ( _ \ _ ) 2020

I went there yesterday to pick up my warranty exchange phone. I went in the store and told her my…read morename and why I'm there, she said "we don't have it". I showed her the text message from UPS, the tech support from T-Mobile had given me the link. It said it was delivered on 8.28.24 at 10:40am at the front desk, signed for by Le. She shouted "WE DON'T HAVE A FRONT DESK AND WE DON'T HAVE A LE". I showed her the receipt from UPS on my phone, she shouted "WHERE IS THE PICTURE". She was a stupid that she did not understand that I am not UPS. I did not deliver anything., The T-Mobile texts apart. Order that phone and send it to that store for me to pick it up. The I'm very rude and Don't know what they're doing. I waited and after quite a while the young Vietnames man came from the back with my phone. The T-Mobile employees are obviously TRAINED TO BE RUDE AND TO LIE & LIE. IT IS DISGUSTING. I AM UNFORTUNATELY 12 YEARS WITH T-MOBILE, BUT THIS WAS THE LAST TIME I BOUGHT ANYTHING FROM THEM INCLUDING THE SERVICE. THEY CAN KEEP THEIR SHIT.

La'Darius was so awesome and knowledgeable, he made our experience extremely smooth! Highly…read morerecommend, he definitely knows what he's talking about. Great customer service.

I have been an AT&T customer for years and this was by far the most uncomfortable experience I have…read moreever had at an AT&T store. My family and I visited this location because my 19-year-old brother, who is a U.S. Marine and was home on leave before his deployment, needed to replace his broken phone. Since this was his first time purchasing a phone on his own, he understandably had questions regarding trade-in options. The interaction started off strangely when the sales representative asked for my mother's ID. After briefly looking at it, he immediately handed it back. My mother politely asked, "Do you still need my ID?" and he responded, "I said I needed it for a second, that second has now passed." The comment was unnecessary, bizarre, and immediately made everyone uncomfortable. As we continued discussing the phone, my fiancé simply mentioned that he didn't think a broken phone could be traded in. Out of nowhere, the representative threw his hands up and said, "Is it me, or are y'all extremely aggressive?" We were completely caught off guard. None of us had raised our voices or behaved aggressively. We all looked at each other wondering where that comment had even come from. The interaction left me so uncomfortable that I was literally shaking, and I told my fiancé we should leave and go elsewhere. We drove to the AT&T store at Willowbrook Mall instead, where we had a completely different experience. Caitlyn was incredibly kind, patient, and helpful, and manager Miguel was wonderful. They treated us with respect and made the process easy and pleasant. I also called this location afterward to speak with the manager because I genuinely would hate for another family to have this kind of experience. While he wasn't rude, he came across as dismissive and lacked the empathy and professionalism I have come to expect from AT&T. I understand mistakes happen, but I felt my concerns were brushed aside rather than genuinely addressed. Thankfully, the team at Willowbrook restored my faith in AT&T customer service. If you're deciding between locations, I highly recommend the Willowbrook Mall store. Save yourself the stress and go where you'll be treated with kindness and respect.

Shack my computer to a 14 TB storage, great people to deal with, also bought a secondary sim for my…read moreiPhone 12

I have an issue with Verizon charging me for equipment that i have not and don't use. They had…read moresomeone call me in an attempt to keep me as a client and was supposed to fix the issue and send me a label for the past 2 years. Yet they are still billing me. Today, I called in for assistance and was hung up twice. This is ridiculous and unacceptable. This has been the worst service I have ever had with a cell service. I will not refer my worst enemy to Verizon once my phones are cleared. I will also be posting this on Yelp and any other received site

PSA: Ample parking, weird location, and was caught off guard by the new "check-in" feature...be…read moresure to check-in and make an appointment ahead of time...although the associate stressed that making an appointment was optional, that also comes with waiting almost an hour to see or speak to someone at the store...who has an hour to kill on a weekend with only three associates working at the store on a weekend! like c'moooooooon!!! Then when I approached the associate again trying to see what the ETA was, Chris was rude and seemingly got more and more defensive as the conversation went on, which I thought was so rude. Terrible customer service and did not do anything to de-escalate my feelings of worry at all, but rather, just made me more upset. We finally sat down with someone after waiting an hour...which, mind you, our quoted wait time was 30-45 minutes, but Chris was trying to tell us that our wait time was one hour... Couldn't believe the rude customer service, as I have been with Verizon since day one, when cell phones just became a thing and were new to the scene...I had a brief lapse of judgement when I went with Sprint in college, but reverted right back to Verizon, but I am deeply considering switching carriers after the horrible service and constant issues with dropped calls, etc. Don't go to this location, as you will not be treated with respect here.

Would give this place over 5* if possible. Totally worth the drive. Went in to get a cracked iPhone…read morescreen replaced. It was done in under 10min and with a very good pricing. Very pleasant and helpful as well. Would definitely recommend this place to anyone and everyone. My phone is as good as new. Extremely pleased. Thank you!!

Phone was fully functional, just had a cracked screen…read more Repair not done on site. Mailed away. I came back a week later and it still wasn't done. I asked for the phone back as it was, but the phone was no longer on site. Even after a week, I never received the promised call back that it was done. I returned over two weeks later. The store says "Open", it's after opening time, but no one was there. Terrible experience, especially since it wasn't ready as promised and I had to make multiple special trips to get it. I'm not believing all these positive reviews. Receipt included as proof of transaction.