They were great. Where everyone else failed, they succeeded in 15 minutes. I will not go…read moreelsewhere.

Visited this AT&T store on December 21, 2025 hoping to resolve a trade-in problem / service…read moreactivation issue. Instead of listening to my concern, the general manager interrupted me, refused to let me explain my side, and bluntly said, "This is my store, and that's how it is." He was dismissive, condescending, and made it clear that customer input doesn't matter here. I've been an AT&T customer for over 10 years, but this kind of treatment is unacceptable. No one should feel belittled when trying to get help. If you value being heard and respected, I strongly recommend avoiding this location. Store address: 22521 Tomball Pkwy

Follow-up to my earlier review: The manager, Kat, did not…read morehonor the offer she put in front of me at the store. Instead, the price per month went up $20/month. I lost time to service, did not get the offer that was sold to me by the manager, Kat, and now I have no intention of going with AT&T at all after being lied to, judged and treated rudely.

La'Darius was so awesome and knowledgeable, he made our experience extremely smooth! Highly…read morerecommend, he definitely knows what he's talking about. Great customer service.

He fixed my iPad screen in 45 minutes! Works great! Best priced in the area! Store is clean & he…read morehas lots of parts in stock! Stop by for your repairs!!

Took a iPhone 12 here to get the back glass repaired. The gentleman talked on a speaker phone the…read morewhole time while working on it. Both front and back cameras worked fine prior, it was just an aesthetic thing to change. After the back glass repair was completed (looked fine, no cracks) but a few day later trying to take a selfie photo or back way photo, it would not work, black and glitchy on the back and the front camera won't even recognize. Called Apple for help, now "both front and rear camera sensors are now faulty" - per Apple Diagnostics. So after spending 100+ dollars here, now I'll take it to Apple to spend more money. Do not recommend!! The reason I came here was because of the reviews.

I dropped my phone awhile ago but woke up today to a lime green screen and I randomly found this…read moreshop on maps & im so glad I decided to go he said he's fix my phone in 15 mins n it probably was abt 12 tbh service was great

took my phone in around the beginning of September they said they would call when it was ready…read morenever called had to call myself to check then get my phone then i went home and it would not turn on at all i charged it the whole day and nothing took it back the lady at the front said that nothing extra was going to be paid another week later i call to ask if my phone was ready and they want me to pay an extra 100$ for my phone for extra parts stating they had to put extra parts like change something that was fine the only problem was it wasnt turning on i dont know what the 100 extra was for i felt scammed when they lady stated i didn't have to pay extra they gave no accommodation or nothing got my phone back 5 minutes into using my phone it turns off so my phone STILL DOESNT WORK and i waited a whole month to get it back and i payed to much when i could of got a new one and also they are never there they open at 11 i waited untill 11;30 and still no one was there and just left

Would give this place over 5* if possible. Totally worth the drive. Went in to get a cracked iPhone…read morescreen replaced. It was done in under 10min and with a very good pricing. Very pleasant and helpful as well. Would definitely recommend this place to anyone and everyone. My phone is as good as new. Extremely pleased. Thank you!!

Phone was fully functional, just had a cracked screen…read more Repair not done on site. Mailed away. I came back a week later and it still wasn't done. I asked for the phone back as it was, but the phone was no longer on site. Even after a week, I never received the promised call back that it was done. I returned over two weeks later. The store says "Open", it's after opening time, but no one was there. Terrible experience, especially since it wasn't ready as promised and I had to make multiple special trips to get it. I'm not believing all these positive reviews. Receipt included as proof of transaction.

I highly recommend trying this place! I was in and out in less than 30 min and I didn't even think…read moremy badly-cracked screen was even fixable! Now it looks like I have a brand-new phone, and this company has the best prices in town! I shopped around and it definitely is the most affordable! I even got a screen protector and new case for $25 !! Lots of cute options for cases! Shez was so friendly and great customer service !! I will definitely be back!

great and speedy turnaround for the repairs unfortunately the vendor is no longer openread more

I have an issue with Verizon charging me for equipment that i have not and don't use. They had…read moresomeone call me in an attempt to keep me as a client and was supposed to fix the issue and send me a label for the past 2 years. Yet they are still billing me. Today, I called in for assistance and was hung up twice. This is ridiculous and unacceptable. This has been the worst service I have ever had with a cell service. I will not refer my worst enemy to Verizon once my phones are cleared. I will also be posting this on Yelp and any other received site

PSA: Ample parking, weird location, and was caught off guard by the new "check-in" feature...be…read moresure to check-in and make an appointment ahead of time...although the associate stressed that making an appointment was optional, that also comes with waiting almost an hour to see or speak to someone at the store...who has an hour to kill on a weekend with only three associates working at the store on a weekend! like c'moooooooon!!! Then when I approached the associate again trying to see what the ETA was, Chris was rude and seemingly got more and more defensive as the conversation went on, which I thought was so rude. Terrible customer service and did not do anything to de-escalate my feelings of worry at all, but rather, just made me more upset. We finally sat down with someone after waiting an hour...which, mind you, our quoted wait time was 30-45 minutes, but Chris was trying to tell us that our wait time was one hour... Couldn't believe the rude customer service, as I have been with Verizon since day one, when cell phones just became a thing and were new to the scene...I had a brief lapse of judgement when I went with Sprint in college, but reverted right back to Verizon, but I am deeply considering switching carriers after the horrible service and constant issues with dropped calls, etc. Don't go to this location, as you will not be treated with respect here.

The good: this is a fast and convenient location further giveaways…read more The bad: they do not have the clout that the corporate store has, nor the expertise and ability that the corporate store has. I have come here to do transactions and have left disappointed.

Seriously these people at this location have a major power trip. I came in to get a screen…read moreprotector and because I never came in when I got married 7 years ago to change my last name, they would not let me into my account. They wanted me to produce my old ID. Mind you, I did have a Costco card that shows my face and maiden name, along with two credit cards showing my maiden name instead of the last name I have now. Just to be clear, I bought this phone from tmobile with my new last name and there was no issue. My last name didnt match at that time...This isn't even the first time I've gotten a new screen protector at tmobile and I've not had this problem. Needless to say I stormed out pissed and went to a different location, and told them I was doing so. The different location got me the screen protector, changed my name in the system for me and signed me up with internet. Absolutely no problems. The other tmobile even told me I could've just went into the TLife app and changed it myself. Smh Do better!!!