I dropped my phone while at a soccer tournament. I stopped in to CPR dropped off my phone and it…read morewas ready by the end of the tournament and I got to pick it up on my way out of town. Great customer service.

Our smartphone was not powering on ..a black screen The guy…read moreat the store, said he would check it out and get back to us in a few weeks. That was in July 2025! We went back to store twice, guy said that it takes time to power it back up. Now it is January 2026 and haven't heard anything from the guy. We probably never will! This guy stole our phone! We should have asked for an invoice. This shop should be shut down.

This week, I went in to this location planning to purchase a new phone. I didn't want to adjust my…read moreplan or do anything else; I just wanted to buy a phone and I knew I was going to pay full retail and was okay with that. The rep helping me, needed manager assistance. Enter Alyx. Alyx came out and insisted on chatting with me about my plan before helping me buy a phone. This was very frustrating to me; although, I do feel she was genuinely trying to improve my plan, service, and experience. She made some good points so ultimately, I left, without a phone, to do more research on the plan change recommendations. I figured out what plan change I wanted to make and went back in the next day. I started working with someone else, who was able to make the plan changes I requested (although she was not engaged or friendly). Then, when I finally got to the one thing I came in for - buying a new phone! - the new rep recommended I go to Apple to buy the phone. I almost exploded inside. I just wanted to buy a phone at full price, and I couldn't understand why they keep 'strongly' encouraging me away from this. After a few minutes with this rep, who seemed to be uninterested in our conversation, I was about to leave in shock that for a second day I was leaving without a new phone. Seconds before I got up, Alyx, the manager from the day before came over and asked how things were going (she had been helping someone else when I walked in). I explained the situation and she immediately started doing what she did the night before - looking up options to make it work. Long story short, I did leave that second day with a new phone and a new plan that I feel good about. This was the most frustrating experience I've had buying a new phone; however, in the end, I am grateful for Alyx. Her persistence, knowledge, and genuine concern for getting me to a better plan/service was what lead to me getting the phone I came in for and ending this transaction in a better situation than when I entered, even though I tried to push back the first day. In the past, reps would just sell me the phone, which was great for the moment. But Alyx wasn't just considering the moment; she was looking out for me in the longer term. She took the time to sit down with me, explain what I needed to know (even though I didn't want to hear it). She pushed back when I tried to be firm and just buy the phone, and she kept listening and searching to find the best solution for me. Although, I was initially annoyed by this experience, in the end, I am better off and it is because of Alyx not just doing what I asked, but doing what was better for me as a long-term Verizon customer. She cared and was professional and friendly and I appreciate her help. If I only dealt with Alyx, I'd give 5 stars. I am giving 4 because not everyone at This store is like Alyx. Even the rep on day 2 was not going to attempt looking for a solution for me and instead was going to let me walk out, frustrated and upset, to go buy a phone elsewhere. I love Verizon overall, and I hope they fill all their stores with people like Alyx.

Walked in about 10 minutes after it opened on a Saturday morning. I was met by Jim. Super…read morefriendly guy to deal with! I turned in a phone that I had for trade-in and informed him that I had also bricked my brand new phone. He just gave me a laugh and said it wouldn't be a problem. In and out within 20 minutes, parted with a handshake. Heard bad things about this location, but if Jim is working, someone's going to get some real assistance!

Had to run in there for a problem with my phone I had just purchased a couple days before…read more Although they didn't know how to fix the problem he definitely tried. Thankfully a Radio Shack customer came in and knew how to fix it because he works at a sprint store. But every time I go into this store, they always have great customer service! I love Radio Shack !

I stopped in to have my Screensaver replaced from my Galaxy S10e. I had an appointment so they were…read moreexpecting me. When I walked in the young lady behind the counter asked what issue I was having and which phone I had and without a second informed me they didn't have one for my phone and said my best bet would be to go to Walmart. She didn't recommend going on the tmobile site to request it, since I mentioned it was under warranty, she just didn't seem real anxious to help me with a solution. I went to a different location and they were much more helpful by suggesting contacting tmobile directly to have it replaced. I hope they do better with others and maybe she was having an off day.

The first experience in this former Sprint store (08/14/2021) was with Dave, and it was very good…read more I had a problem that necessitated returning the next day, but Dave was busy, and the other fellow I had talked to the previous day was not in. This one star rating is due to this after-sale visit of 08/15/2021. As I talked with this 'new-to-me' sales rep (# ****567 - -he had no name tag - this employee info was on the invoice that I eventually received at the conclusion of our encounter), I began to realize that I would not be having a good experience with him. His lack of empathy and concern were not what I expected as we have four phones that are migrating from Sprint to T-Mobile. I was annoyed that Dave did not step in and offer assistance, as he knew me from the previous day. I paid for a replacement protector screen and left the store as a very unsatisfied customer that my situation/concern was not taken seriously with no hint of a mutually agreeable/satisfactory resolution. I called the Customer Service line, and spoke with 'Allen' who profusely apologized and said he would contact the store manager to call me. He gave me a case # and assured me the manager would be in contact with me. That was on August 16, 2021 --nobody has called as of 09/08/21. Jim Hudson, WI 09/08/2021

Completed an upgrade and restored performance to a 12 year old PC…read more Great repair follow-up and all at a very reasonable cost. I highly recommend their service.

Excellent service , very knowledgeable and honest! The technician was on time and worked…read moreefficiently on my compute. He was able to find and solve the issue.

Customer service was terrible . Was trying to get an installation on a system . Started talking to…read morerep at 7:48 and was still talking to rep at 8:39 .

4 separate scheduled "appointments" for service cancelled about 30 minutes before hand. This is by…read morefar the worst, least professional company I have ever attempted to work with. After the cancelled appointments and being jerked around for a week and a half, I still wasn't able to get my issues resolved and had to go to another company. If you have been forced to work with HelloTech by Xfinity, you are better off cancelling Xfinity and setting up with another ISP. Absolute disgrace.

amazing!!!! Someone reached out to me directly on yelp to discuss my issue. Then they invited me to…read morecome by with my jammed printer. They fixed the issue so quickly that they didn't even charge me. The service was so good that I was compelled to tip. Absolutely love this place!

Hi - Dalton and Team were so nice and explained what was wrong in regular terms which was amazing…read more They also cleaned my PC too which was an added bonus. Thank you!!! The value of this service was great. I will come back if I need anything else.

Free, safe disposal and recycling of electronics like my very old TVs…read more Follow the signs and drive around the back. The staff will unload your stuff, let you know about stuff they can't accept here.

They got back to me in a very timely manner, helped me figure out what was needed, the cost, sent…read morean email with all of the details, and showed up in a timely matter. In addition, they took items that we found to give them at the last minute. They sent the destruction certificate the next day. I would highly recommend them - they were wonderful to work with!

They lie and cheat..run away as fast as you can.bait and switch they have no customer service they…read more treaten me

I can not say enough about the T Mobile crew at the Hudson, WI store. We joined T-Mobile as we…read morewere not happy with the lack of customer support at our previous provider. I have been in the store numerous times, always finding employees to be kind and helpful. Jacob and Jorden were the crew there today. Jacob worked on my new phone to get it set up and hung in there to get answers to all my questions. A pleasure to do business with them.