CUSTOMER SERVICE IS ALIVE AND WELL! I have never been disappointed with the service or the…read moreselection. Every time I have gone in needing something even as inexpensive as a replacement screw I have been taken right to the place where it is located and the staff finds the exact thing I need. This the first place I go and I rarely have to go any where else because they have what I need in stock.

So a few months ago while moving a friend dropped and shattered the firebox to my beloved 15yr old…read moreGreen Egg. I swung into Ace Hardware in White Bear to see if I could get a replacement. I tell the guy what happened and he's like, "We got you. No cost we'll order for our next shipment." I told him "No, we broke it and it's like 15 years old." He said, "It's OK we got you." Then this glorious beast recommended some new lump charcoal. Since I'm not, not going to listen to the advice of this backyard superman, I bought some. My firebox arrived. I loaded with new charcoal and proceeded to grill a meal that has accomplished something I never thought possible. My mother-in-law was silent for 15 minutes! 15 MINUTES! Couldn't believe it. Thanks to Ace in White Bear not only is my beloved egg back and glorious, but I now know what heaven is like. Bless you all....and keep saving lives.

Super helpful with all of my projects. Great neighborhood store and every person who works there…read morehas always been helpful and fun to work with. Even fellow shoppers start conversing and sharing ideas! In a world increasingly alienated by technology, it means a lot to find a place that offers the personal, friendly approach of being in community with one another.

Convenient and good hours. This is my go to place when I need something quick. I'm part of their…read moremailing club and use the coupons I get to stock on up on hardwood charcoal for my grilling needs. They offer maintenance on some equipment and it overall is a great store that for parts and pieces when you are trying to get something done. Plus there is that free popcorn.

Watch these guys on their special sales. Was just in for the 20% Senior and Military discount to…read morepick up some items. Got up to the register to pay, they ran the charges through and I was about to leave the store when I did a quick math check and determined that I didn't get a discount for my biggest item. Went back to the register and was told that the bag of fertilizer I bought was "on sale" for $5 cheaper than the normal price and didn't qualify for any of he 20% discount. No sign that this was the case on either the discount flier or at the product display location in the store. Heading to Suburban Ace hardware next time.

Okay so here goes . . . I am not a complainer but today I am annoyed with Frattalone's. I am a…read moreregular customer and this spring I bought 14 new perennials, I dug new holes and planted them and kept the tags and the markers on the plants waiting for them to come up because some of them were dormant. Five of them didn't come up so I took pictures of them and went back to the hardware store to replace them. The manager says a picture with the receipt isn't enough. They are requiring me to dig up their defective product and bring them in to prove that they're really dead. Aughhhh! This is

Rude rude rude CS. Nobody to be found when you have a question !…read more Will go somewhere else from Now on !!

The worst customer experience ever. Rude and unprofessional, rejected my return because: " I am a…read moregm, I can reject if I want to" horrible! The return was accepted with no questions at other location. GM Dylan should not run the store. And other employees looked annoyed and were extremely disrespectful. I spent thousands at this store, and have a right to return faulty product within 90 days, but GM makes him own rules.

I purchased a Stihl backpack blower. I was working with one individual when a second employee came…read moreover to take over the interaction. I was offered the "double warranty" (which in my mind translated to "pay more for something I'm unlikely to use"). The second individual took the blower to the back to "test it". He placed fuel in the tank, tried it, came out and sent me on my way. Within one hour of use (which included emptying the fuel tank) the blower stopped working. When I took it in, I was informed that offering me the double warranty was their speak for the use of a fuel additive. The blower is fried and the cost of a repair exceeds the $545 I paid for it. I'm out $545 and they are out a customer.

One of my joys in life is going to the hardware store. I like to wander around and hunt for all of…read morethe things on my list. The River Falls Ace Hardware is one of the best hardware stores I have ever been to. There is always lot of help if you need to find some oddball bolt or part. The staff all have radios and will locate anything you need in seconds. The did expand some and now have more square feet of hardware. This location also has an excellent rental selection. I have rented many items from them over the years. Only reason they lost a star is for their pricing on some of their items is a little bit on the aggressive side. I don't expect them to be Menards cheap but they could try to at least price things a little bit more affordable.

Walked in and immediately had great service from the man working. He asked what I needed and found…read moreit for me right away. I was in and out in just a couple minutes. Really great customer service & nice selection of products!

I was so disappointed when the UPS slip on my door stated that my package was delivered here (it's…read morea UPS Access Point). I like to shop local, but I had already resolved to stop shopping here because of poor customer service on multiple occasions. I tracked the package on the UPS website and saw that it was delivered the previous day, and I called to double-check that it was actually there before stopping by. The guy who answered the phone couldn't have been less interested in helping me. It was evident right away that he felt like checking for the package was a huge inconvenience. He left the phone to go search for it WHILE I WAS STILL TALKING, describing what it should look like (excuse me for trying to be helpful), and asking if another undelivered package also happened to be there. He came back to the phone and said he didn't find anything. I walked over shortly afterward and explained to the same guy that the UPS tracker showed that one package was delivered there the day before. Long story short, he found it and explained that he didn't see it initially because he was looking for the other one I described, and he grumbled on and on about how this store "isn't a UPS." Try ACTUALLY LISTENING to your customers when they're speaking to you, and you won't miss key details. And a business currently has to apply to become a UPS Access Point, so you can save all that grumbling for your manager. I didn't want to come here to pick-up my packages in the first place because of EXACTLY THIS kind of shitty customer service that seems to be the norm here. Yes, it requires additional time and effort, but one of the supposed benefits of being an Access Point is its potential to increase foot traffic (and ultimately, sales)--but I will go out of my way to shop elsewhere because I'm beyond tired of the misogyny and condescension.

poor business practice. technicians unable to complete services without owner present. Does not…read morehave owners contact info. we were told to wait here until he gets back. currently been waiting for 65 mins. WILL NOT COME BACK!

Horrible. Just horrible. This place is a ripoff. Couldn't get into the yard because of horrible…read moreparking lot conditions. Potholes everywhere. Then at the front desk is a grumpy old man (the mayor) waiting to give you a lesson in buying products you already own.