if I could give more stars I would! The first time we went here they treated us amazingly and every…read moretime sinc. Today we got the same great service

Hannah helped me on a Saturday morning concerning being charged twice for Disney, once thru…read moreVerizon and then thru my personal account which should have been canceled by Verizon. After speaking to 3 or more customer service representatives and a few hours of time she got me a FULL refund. She went over and above what i expected. She was very tenacious in getting that result for me. Thank you

Switched over from Verizon and my connected service improved drastically. Highly recommend Taylor…read moreand his team here in Hartselle.

Great team! If you need to transfer or new to T mobile come this location, because the crews are…read morevery knowledgeable and experienced. We had great experience with them and smooth transaction.

Monet' was the nicest and mist helpful associate I've had the pleasure of working with. She was…read moreinformative and clear with answering all my questions. I will be sure to ask for her with future visits. The only opportunity I had for this store was they did not have stock of the phones I wanted so I'm having to wait for them to be ordered and then make another trip to the store for setup.

We had old iPhone 8's and it was time to upgrade. Hubs has been wanting a new phone for a while and…read morehe was thrilled when I said let's go get new phones. We arrived at AT&T store around 9:30 am. There were two customers ahead of us. We browsed the store waiting for the next customer service representative which was 5 minutes. There was one customer service representative assisting an elderly man and a young man that assisted us. I apologize I have forgotten his name. There was a couple waiting on the customer representative waiting on the elderly man and they told us to go ahead and work with the young man. AT&T had a few iPhone 15 ProbMax phones in stock. Hubs selected black and I selected navy blue. They didn't have 2 black phones or 2 blue phones. It wasn't a big deal on the color as navy blue is my favorite color. The Apple Watches were buy one get one free so we purchased a watch each. We saw 3 more customers come in and wait while we were purchasing our phones and watches. After 45 minutes 1of the 3 customers left. The original couple waiting for a customer representative was still waiting along with 2 of the 3 walk in customers. Another 15 minutes later and a second walk in customer left. We had been there 2 hours getting phones and watches set up and I asked why there weren't more people to help. About the time I asked where were more employees a lady customer representative came in to start her shift. It appears they need to hire more employees. Hubs and I had an entry level course on the Apple Watches. As for the Pro Max phones, it was hard for me to get used to not having that "home" button. Old folks need longer than 5 minutes or I do! LOL We are both happy with our new phones and watches. We were in the store about 3 hours to buy 2 phones, 2 watches, 2 chargers, 2 glass protectors, and 2 cases. When we left, the couple that was ahead of us waiting on a different customer service representative were still sitting there waiting. I know I would have been long gone as hubs wouldn't wait 3 hours!

Marcus provided exceptional customer service! He was personable, patient, and truly went the extra…read moremile to help my boyfriend and me understand the entire process of transferring our lines and everything that came along with it. He took the time to explain each step clearly, answer all of our questions, and make sure we felt comfortable and confident throughout the process. What could have easily been a confusing or stressful experience was made so much easier because of his knowledge, patience, and willingness to help. Marcus is a wonderful example of what great customer service should look like. We genuinely appreciated his help and the extra effort he put into making sure we were taken care of. Thank you, Marcus!

I always get great service when I go to this location. The sales rep Sabrina is the best. She makes…read moresure to do her best to get you what you need . Very fast and friendly.

I needed a new phone because my existing phone stopped working and the technician took the time to…read morework out an arrangement so that an existing protection plan could be used to service my existing phone while I got a new one. On top of that it was arranged so that my monthly payment went down with the My Verizon Auto Pay. I am very satisfied.

I have been standing in line an hour, while three employees are assisting customers -- and several…read moreemployees in the back taking breaks.

Stopped in this tiny location to get my free beach towel for T-Mobile Tuesday! The gentleman was…read moresuper friendly! Very tidy location.

Don't go to any of the other stores if you need help. This is the main office. Also don't make the…read moremistake I did by signing up ONLINE for internet and later phone. YOU GET A MUCH BETTER DEAL at this location

Terribly rude. I came in to find out how much would it cost to replace the back glass screen of my…read moreIphone. The guy behind the counter said that it was not in stock and I asked if could give me an idea of the usual cost? He claimed that he could not give me. I asked when did he expect to have in, he answered he did not know. Than I asked, how about if I leave my phone number you call me when you have it in? He replied "nope not gonna do that" OK , I asked for his name and the store number he refused to give the number or name by telling me to google the store. As I was I'm leaving the store I saw a table with individual packaged wipes so I grabbed one, he yelled; " put that back You should have grabbed it when you came in " talk about customer service skills

Came in with 3 old phones (that didn't work: had shattered screens) and my current one, which had a…read moredark spot forming in the corner along with issues registering touch. Justin was the associate that helped me and he was hands down one of the best people I've interacted with in any transaction. He was extremely knowledgable about electronics repair, worked very quickly and precisely, all while being friendly and explaining what he was doing the whole time. If I could leave 6/5 stars I would, highly recommend. Thanks again Justin!

Cool lady helped me. I went in early while the mall was most not open yet and felt bad, as she was…read morestill opening the kiosk and setting up. she was happy to help and it was quick and cheaper than I expected. Same price as the deductible to get it fixed through insurance provided by Verizon. Not to mention it only took 30 minutes. I'd recommend checking this place out first.

Super knowledgeable young ladies that fixed our phones quickly and with great customer service!read more