Victoria was so knowledgeable and patient. Highly recommend this location. Rainbow and w. Charleston. I finally got an Apple 15 read more

AT&T Store - Victoria best customer service ever - Mobile Phones Near Me - Las Vegas, Nevada

Wanted to add my husband to my AT&T account. Consumer cellular did nothing except create mayhem and problems. In fact, to the point that I decided just to buy him a new phone. The reps at AT&T Sylvia and Sinta have been absolutely amazing. And I will come back here and recommend the store. read more

Eloy was very friendly and helpful in upgrading my old iPhone to a newer one! Great customer service, he made the process quick & easy read more

AT&T Store - Mobile Phones Near Me - Las Vegas, Nevada

This branch is the best by far! All the staff Ms Carolina, Ms Karol & Ms Beverly are just awesome! They helped me out a lot and hook me up with great deals and savings!!! Always a fantastic experience whenever i visit their branch! Issues resolved Savings/deals Great service What more could you ask for??? read more

Shame on you, scammers. I got a new phone(Iphone 15 plus trade in offer) this branch. Guy said monthly plan will be $65, I agreed. He actually put me on $95 plan. I said no to Nextup(extra $6/month) but he put me on. Plus, he also put me on protection plan(extra $17/month) without asking me. My bill is $180 a month after he maximized and takes advantage of everything. Also, I was looking for a Iphone 15 plus blue color. At first I talked him, he said they have blue color in stock so I can walk out with device that day. As soon as finish all the paperwork, he changed word, actually don't have the color. I have to wait a few days or pick another color. Full of lies at this branch. This is very unfortunate, I can't believe this branch work like this. I really wish you feel shame what you did Mr. read more

This place has been updated and renovated since the last photo update here. Judging by the reviews, the employees have as well. I began my shopping experience with a call to the store, checking on availability for the new iPhone 12. The clerk was kind and warm, then when I made my way to the store I was helped by Sam. He was also amazing! Unfortunately, our time was cut short because of a corporate required training, but the sale/trade-in was taken over by his colleagues - who were also an amazing guy and gal. I kid you not; I've had times where dropping by the storefront of a carrier took 3-5 hours. Not here! The team had me in and out within 45 minutes. Since my experience, I've been recommending this promotion and location to my clients all day! read more

el servicio muy malo la muchacha que está ahí no atiende bien y también es racista porque yo habia llegado antes que otros y las personas que llegaron después de mi les preguntó que si les podría ayudar y estuve esperando más de 20 minutos para que me ante diera y me tuve que ir porque ni caso me puso read more

Every time we have visited this store, we are treated patiently and with great care. On Tuesday we were interested in new I-Phones, but the technology has been intimidating for us. Sam came to the rescue and gave us superb attention and guided us through a process which would have been incredibly intimidating for us otherwise. He was able to transfer our data, explained everything in detail, and made sure we understood the terms, features and benefits without making us feel clueless. A real gentleman and a brilliant young man. Thank you, thank you! read more

Hello. I would like to give a big TY to Carolina and Tan'Ya at this location. Getting a new phone is never easy and They went above and beyond to ensure I got to keep My same number. Saved Me a lot of time and a hassle... Great customer service at this location... Go check Them out!! Fast, friendly and reliable. Great promotions this month also. Thanks again Ladies!!!!! read more

We have been clients of Dana Weant for many years, first at Sprint and now at T-Mobile. I just bought an iPhone 13 Pro there, with Dana's help, last night. Over the years, she has helped us with many devices, both, with purchases and service. Dana is extremely knowledgeable and friendly, and I wouldn't think of going to anyone else. She also gets us the best price possible. She is our cellular queen. read more

The people who work at the store are all lovely, but AT&T as a company is a bully. They will sneak in a lot of extra charges on your bill and when you try to call them to sort it out, they have high-pressure sales people who just try to sell you on even MORE (as opposed to resolving your issues) and then the managers are "powerless" to reimburse you for overcharges more than a month or so prior. Any billing person you speak with will slide in two new random charges for any false charge that you eventually get them to rescind. This is how you end up paying $200+ per month for something that is advertised for $70 and can NEVER seem to resolve, no matter how much time you spend on the phone with their "Loyalty" department. On top of that? The service has degraded A LOT since the pandemic started, to the point where I drop nearly every call when I am not on WiFi. Ten years ago, AT&T was awesome. Now? I would stay away. read more

I bought a lighting cable charger with at&t on Rainbow and Charleston, a month and a half ago. My dog bit into the cable so I decided to go back and see what the "1 year warranty" would do for me. One of the lady's came up to the register and asked what I needed. I told her my situation and the time frame I had bought the charger. She then asks for my number, ID, and typed some information into the computer I guess? She said the box was only able to be returned 14 DAYS AFTER THE PURCHASE. I feel as if she wasn't doing her job right and didn't even scan the code on the back of the charger box where it states "Proof of Purchase" as well as not looking at the side profile of the box, where it says in big bold letters "1 YEAR LIMITED WARRANTY". This place is in need of people with motivation and courage to actually work and make things happen. read more

AT&T Store - USB lighting cable - Mobile Phones Near Me - Las Vegas, Nevada

Absolutely terrible. Worst customer service I have ever experienced. Completely rude employees. Thanks for wasting half my day to be treated like crap. read more

If i can give zero stars i will. Worst customer service she did not even get up on her chair/ table where she seated. Her name is yanira. I have issue with my signal with my new iphone 13 pro max that i just recently upgraded. I ask for sim card replacement that might help. he didn't offer any trouble shooting she ask me to call customer service to do hard reset. I ask for for new sim card she was charging me 5 dollars even for network related issue and she answer back with very unfriendly tone voice. ''GO TO CORPORATE TO GET SIMCARD'' and they waived the fee at corporate. read more

Immediately after our bad experience at the Rampart location, we came to this location and had the opposite experience. The staff here was wonderful and took care of our issues and answered our questions in a matter of minutes. Definitely our AT&T store from now on when I'm in Las Vegas. read more

My experience at this location (01/19/2019 5 PM) was one of the worst experiences I've had in my life in a store. The associates at this location treated me like I was some sort of criminal for trying to sign up for a new phone. The agent who was helping me was nice, but the other guy who was with him this night was really absurd. Asking a lot of personal questions that were unrelated to signing up for a phone. Here's the breakdown: Came into the store and there is two employees sitting down watching TV. I approach one of them and ask for help with starting a new line of service. He says okay and continues to type on his computer. I asked him what I needed and he says " Oh, just your ID"... I give him my ID and he starts typing stuff up on the computer which is fine, but it took more than 30 minutes for him to collect all of my information to get the process started. I never even got to pick a phone that I was interested in. The other guy that was with him clearly did not want to be bothered that night. He was on his phone the whole time and kept making remarks as to why I didn't have a phone at the moment and who was my previous carrier.He even asked my why I didn't just order online "like everyone else". I'm not sure why that matters as I am trying to purchase a new phone with you guys today?? Anyways we continue through the process of trying to sign up for a new line and he tells me that it will be a $400 deposit for a new line and $600 deposit for a second. I haven't even selected a phone yet so I'm not even sure as to what the deposit will be for. I ask the guy why it said that it was only a $200 deposit when I tried it online and he said that your pricing online differs from in-store to online. At this point I'm really asking myself why I didn't just order it online myself. So that's what I did, I ordered it online from the web for the pricing that it stated. I'm not sure if this was just a one time thing or if this is how all AT&T stores work but this ain't it. read more

Carolina was very helpful in assisting me with an issue with my phone. My phone froze and she helped me with that and also informed me of Direct T.V in the further. read more

There is currently one person in front of me and there is one person who is working today. I was not even asked what I came for. It's a pretty big location and they have only one person that can assist other people. I can understand that AT&T is trying to save money on their employees but in this case don't get upset about bad reviews. read more

Zero stars - This store location deserves nothing more than to be closed down and demolished. I have been with AT&T for over a decade and have had nothing but great service and experience with them. All that has come to a head at this "Authorized Retailer" store and the experience I had there. I bought and returned a phone within two days of purchase, only to find out that they had never removed the financing from my account even though the phone was returned to the store. When I tried to contact them, the phone is NEVER answered. What kind of a phone store doesn't have a working phone?! They also charged additional items to my card that I never bought. Hands down the worst experience with a single business that I've ever had. I've wasted collectively 12 hours trying to get these charges reversed and settled. Sergio H was my "customer service" representative to which he has provided me with a nothing but a gross disservice and headache. I urge anyone who is considering going to this location to save yourself the grief and take your AT&T business to an ACTUAL AT&T store and NOT and authorized retailer. read more

Thank you Gregory for helping our family get the best plan. Our family had separate lines for a long time, but with his help.. we got the best unlimited plan for us, added a device and tacked on Directv Now! He even brought out waters for my kids during this hot summer and put on a movie so they could be entertained as well. Can't beat his amazing customer service! Everyone go see him! read more

Gregory is awesome. Fixed my issue and handled it professionally. The issue wasn't even his fault but could not have asked for a better employee. Make sure to go to him! read more

Went to the Rainbow store at approx 5pm on 08/03 to figure out why our family plan data usage was so high and to see a real time reflection of our usage. Initially I was delighted to see there was no line. I was greeted and advised if I didn't have the application I would not be able to view our current data use. Even after I had advised the representative that I had visited the Centennial Hills store several times and they were able to access our data, he persisted the only way to get the info I needed was to get the application. I then proceeded to drive out of my way to the Centennial Hills store where I was promptly greeted. It took the representative less than 30 seconds to retrieve the info I requested. So while one branch gets a outstanding rating this store unfortunately gets a 1 star. Very disappointed in the store and the knowledge of the representative I spoke to. read more

Then people working at this store location are great. They are very knowledgeable and They were helpful and friendly. They cared . I had a very nice experience and I would recommend the att , rainbow location to anyone . Carol and ken are awesome. read more

We went in to ask a few questions about my Aunt's upcoming trip and Gregory helped us out. He was awesome. Very patient and helpful. Thank you Gregory for helping us out and for looking up which SIM card I needed for my tablet. You are a great example of what customer service should be. read more

This is by far my favorite location in town. They answer the phone, there's never a wait, and the staff is very knowledgeable and helpful with their products. Travis helped me upgrade my device to the next plan. I was in and out in about 15 minutes. Generally if I have to go to a store I reserve about an hour for the wait but that's not the case here. Thanks guys! Keep up the good work!! read more

What can I say? This is the best location I've ever been to. Every time I go there, it always gets better. I've had the pleasure of getting the very best customer service from not one or two people, but three! Kristian , Carlos & Dominic are amazing. So friendly and very helpful...and funny! Probably the best combination you would want in a customer service professional. Thank you AT&T for hiring such awesome people!! read more

Well u thought I was uograding but the staff was sooo resourceful that I'm gonna wait until my contract is up in January. In the mean time u picked up a cute red charger that I badly need for my 5s! I'll be back in January ppl! Smooches read more

Amazing customer service. Thank you to Tim and Abagail for making my upgrade so easy on me. They made sure I got the exact phone I wanted, and they let me know what plan would be the best for me. I really appreciate them taking the time to let me know all about the offers they had and getting me all set up. 10 out of 10 would recommend anyone here who is in need of great care and service when it comes to your cell phone carrier. read more

Go anywhere else. The employees do not know their job at this location. They ran my credit excessively because they didn't know how to work the computer system causing a fraud block... And I never got a phone. I've tried solving this to no avail, they would rather ignore their potential customers. read more

I have no complaints about this location. Same management as the town center AT&T retailer and still great customer service from Tim and his team. read more

Came to switch over to AT&T. Easy process especially with the work of Joshua Sunga. Very friendly and got the job done. No complaints going to this location. read more

Friendly and professional and great attention to detail. Enjoying my new direct TV package. Go see Greg S. If you want to save money and quit paying COX ! read more

I love the AT&T store on Rainbow. I had such a pleasant experience with Greg,Tim and Yatsey. They are very knowledgable and professional. They knew exactly what I needed and got me taken care of immediately. I highly recommend this team for your next phone shopping or tablets etc they gave me discounts and my monthly bill will be at least $250.00 less. That's a tremendous savings. Go visit this store and let them figure the best deal for you. Thumbs up to a great bunch of professionals. read more

Absolutely the BEST experience I've ever had at an AT&T retail store. Gregory was amazing, and even though I didn't get any service or phone, he did his absolute best in explaining my options for a go phone versus a buy one get one plan, and was completely understanding when I decided not to purchase a new phone that day because what I REALLY wanted was AT&T U-verse which is NOT available in Vegas, but IS in Pahrump! Well, if I lived in Pahrump I'd be a VERY happy woman - but, since Cox and CenturyLink are the only two internet providers, it seems I'll have to continue being unhappy with both of those options! Gregory was amazingly patient, and well versed on all the different options and products available. He took the time to figure out what I could afford if I were to buy one get one, and explained using the phone as a mobile hotspot - which is great if you're not trying to stream anything or play video games, etc. So, thank you for being patient with me Gregory!! read more

Excellent service. I highly recommend this store. Carolina and Greg were wonderful to work with. I have been to many stores and they gave me about the best service I have ever received. Very helpful compared to other stores. I had a completely different experience at another store yesterday where I spent almost 2 hours with no help! read more

This store was a life saver. Gregory's customer service was outstanding and couldn't rely on a better store! Please refrain from using other stores as you deserve honest customer service. read more