Today I called Cox Cable for assistance, and I would like to recognize one of your representatives, Career Johnson, for her outstanding service. She spent about 30 minutes patiently helping me resolve my issue, and throughout the call she was professional, friendly, and very knowledgeable. Because of her effort, my problem was completely solved and I felt truly supported as a customer. It is not always easy to find representatives who are this dedicated and capable, so I sincerely hope Cox knows what a valuable employee she is. Please extend my appreciation and thanks to her. Thank you again for the excellent customer service. read more

Over two weeks later, our Cell phone service is excellent, no more dropped calls, in our Kitchen, a quick connection, but we still have to test the dead zone, at Sahara and Hualapai. I forgot to mention that everything we did along the way, was confirmed with an email and sometimes a text message. Excellent Communication- and Luiz and Esme were very good in all of their Explanations too. We received receipts while we were there. (I think that I mentioned this in my past reviews, to always keep your receipts and archive your emails from Cox in case there is any issue). And there were no surprises. I am happy to report that Cox delivers on their promises. I'm so glad that we made the change because Consumer Cellular was not what we thought. It's shady that there were many extra added fees that we did not know about. read more

Carlos is extremely helpful and knowledgeable. The two times I came in with router issues, he solved my problem right away. He made the experience so easy and he is the go to guy for all things Cox! read more

Debbie was very professional and helped me understand how to save money on mobile promo thank you!

I went to Cox to turn in a router due to receiving an updated router. I got there first thing in the morning right after they opened and was immediately greeted by a representative. I waited maybe 10 minutes and was serviced by Carlos who was absolutely fantastic. Very good experience.. read more

WTF? I have never seen such disrespect from an employee name Canyon, while I was there for a half hour he had one complaint against him already, manager did nothing. Cox has no sense of urgency. Employees just talking to each other, while there is a 45 min wait. Not cool. I returned your equipment, you charged me 249, which it posted, Cox is like nope we never took it out WTAF? I even showed the pissant employee Canyon, he's like nope. So I'll just dispute this with my bank. This sucks, customer service is not like what it use to be. Yeah I have a cheaper bill but with this customer service, I would rather pay extra. read more

Luiz was amazing! He's extremely good at his job very professional, efficient, and knowledgeable. He attended us right away and resolved our issue quickly with no problems at all. Everything was smooth and stress-free thanks to him. Give that man a raise! :) read more

Victoria at check in was not helpful. Sat in the store waiting 30 minutes to be helped. To be told I needed to have my own equipment already setup before the rental equipment can be returned. Even though I said I was returning my equipment at check in. If you have policy preventing return of equipment they should be explained at check in. read more

I hate Cox! And my area has no other providers! Step it up vegas! This is bs! Every month towards the end of my bill cycle on my UNLIMITED PANORAMIC WIFI PLAN. The service starts disconnecting. I'm in ft Apache and blue Diamond, I have no reception at home with our wifi and I'm self employed so it really effects me when I Can't work from home! read more

Cox Store - Television Service Providers Near Me - Las Vegas, Nevada

Extremely slow service here. Several employees are walking around pretending to do something as they look at their iPad while 40 customers are waiting for assistance. I'm just here to return equipment (30min estimated wait time) after doing the best thing ever and cancelling our over priced cable service. read more

Lower the bills and make better bundles. I have more Asian and Spanish channels then regular. Everyone is switching to streaming and if you don't help those of us that stay with you your business Will be lost! read more

I will recommend Cox because staff are very friendly and easy to work with. I asked to help me lower my bills and Matthew on the phone helped me a lot. I just want to say THANK YOU SO Much for helping me Matthew. You are the best ever. Please try COX. They are excellent and their products and prices are amazing. Thank you so much for your excellent service. read more

Horrible service and they kept saying it's not the modem I got when signed up which is 8 years ago I've signed up and now it's different modem, it's not cool! read more

The staff were very attentive and addressed my total household concerns !!!thank you for service .**

This is for Cox Homelife: I ordered a new consul for my homelife once I learned I needed it to have my cox cameras record sound. Well...see the 2 photos and guess what the issue is!! NO DIMMER SWITCH to turn off the brightly lit consul at night.... Looks like that old Amazon box came in handy! Why do you suppose the techs at Cox forgot to include something so necessary for those of us who need darkness to sleep at night? COX.... Get with it!!! redesign this to add an off / on display switch read more

Cox Store - Night Time ---- Why the box? Can anyone guess? - Television Service Providers Near Me - Las Vegas, Nevada

See all

Husband came in and sign .He was number 3 and we sat down to wait to be called..Staff call people from 1.2 4.5.I asked the staff about my husband #3 and was told that staff call 3 my husband for 1 hour which is bull because we was in Cox for about 15 minutes only. Very bad customer services and staffs. read more

Cox reception is bad and slow. The WiFi service is extremely limited with added charges. When account is discontinued they add on more unexpected charges by misleading dates. Will never use again. read more

Called 3 times their Sahara Störe..morning/afternoon/evening-left messages..just wanted info on equipment replacement..NOBODY..returned my calls..been with them over 25 years..ssshhhhhh..ONLY gave 1 star because I wouldn't of been able to write this....too bad..NO MINUS STARS read more

The store has a decent, comfortable, open setup. There are lots of comfortable chairs, and couches for waiting when they're busy, and they are always busy. They're all polite, and very helpful. For me, one salesman was a little too helpful by adding one too many add-ons to our package (upgrades) causing my bill to jump from $114. To $289. The dishonest practice aggravated me to the point that I canceled my service with them. I'm just not interested in being taken advantage of. read more

Cox needs to lower there prices, it's way out of hand. If you don't get a hold of them by your yearly date of service they raise your monthly price and you don't know it until your get your statement in the mail. If you do a verbal amount with their employees for 2 years and prices go up your stuck. I always got them to write it on paper and that still didn't work. I keep all documentation of who,what and where I talked to them. Cox doesn't do yearly packages anymore is what I was told. We have been with them since moving here 1988, and no senior discounts also no loyalty discounts. Very frustrated with Cox, seniors are on a fixed income. read more

It's easy to understand why internet and cable providers like Cox normally don't get great reviews. It's not so much their in-person staff and more likely their actually products and over-the-phone technical support that people often are frustrated about. My router kicked the bucket, and after trying to hard boot it a few times, I called Cox for technical support. I went through the routine of giving them all the personal info they asked for and what the issue was, including my attempts of hard booting the router a few times, and the first thing that Tech Support asks me was "So have you tried unplugging and plugging in your router?" I can literally hear them flip the pages of their script over the phone as we went through the whole exercise of diagnosing the problem before she finally transfers me to another Tech Support person that tells me "it sounds like your router needs to be replaced. We can send over a tech to do it for you, but the next one won't be available until next week." And when I asked if I can simply just stop by the store and make the exchange myself, she replies with "Oh yeah, you can also do that too. That would be faster." Well no kidding... Luckily, my experience with Cox was a whole lot better in person. Dylan was amazing with his customer service, and helped me check a few things in my account as well too to maximize my savings. He also helped me with a promotion as well too that was activated by purchasing an accessory, and all their accessories had crazy discounts for this promotion! I picked a new headset for my little cousin at a great deal as a result. I highly recommend seeking out Dylan at this store for your service needs. One of the few good reasons to stick with Cox. read more

Cox Store - New headset at a bargain! - Television Service Providers Near Me - Las Vegas, Nevada

This is actually for Cox service in the Las Vegas Valley. We've been having problems for a year with sore than the speeds we pay for which is one gig. They came out Friday replace it with a new modem said it must've not been installed right but the other installer and now this is the third day without Internet and I work from home and I work in cyber security so not sure how Cox has gone to crap over the 30 years I've had them in Vegas but they need to maintain the speed that people pay for as well as when they come and do service make sure they do it right this will now be the fifth time we've had someone out here and they keep making it worse. read more

Cox Store - This was their install job nice huh? - Television Service Providers Near Me - Las Vegas, Nevada

Here we are again with another problem with Cox. Technician said we need a cable in the street replaced but can give no definitive date when..so I am just paying to look at a blank screen until then?? Husband called the technician to ask if he could swap out the modem...he will TRY to tomorrow. This is completely unacceptable. I have had issues for months and lazy technicians who come out and slap a band aid on the problem I have already filed a complaint with the FCC and I am seriously considering consulting an attorney because I am paying for a service I am not getting. The whole problem is Cox is a monopoly in the valley and they know it..hence the crappy service. I am currently researching other options and as soon as I can figure something out..bye bye Cox I have to add..my phone internet and TV are all not working...good thing I have a cell phone cause if I needed to call 911 I would be SOL read more

this in not for the store. this is for cox internet service. way overpriced and slow internet service. finally cut my ties for their internet see and switch to att internet service. so far so good with my internet. @coxcableandinternetservice next will be my cable service. just wait!!! read more

Wtheck is the deal. Only had cox tv for about a month and is out again. !!! Wow I switched from direct TV for less !! What is with services these days read more

Employees have attitudes. Straight robots. Maybe learn how to smile and/or make eye contact once in awhile. Or at least, have some etiquette. read more

Cox has been a terrible Internet service for so long . Finally I was able to use a different company such as T-Mobile so I switched , I have no idea if this will be a good company or not., but for all the years how bad Cox cable was everyone should switch regardless if there's a a new company to try. read more

I am so frustrated at the lack of customer service this company provides. They pretend to help you but there is no QA of the work performed on a daily basis as there should be in a company this large. So one ends up having to make multiple trips in order to close out an account. Here is the truth. In December of 2020 I canceled my Moms account. We returned the equipment and went on about our business. Next thing you know, a bill arrives in the mail. Came back to this store and was assisted by Dascha. She informed us that there was still outstanding equipment that needed to be returned. I went back to Moms house and picked it up. I returned with the equipment and dropped it off and was told we were done. Fast forward to February, another bill arrives for $122 again for equipment that has already been returned. Contacted Cox by phone and spoke with Jessica on 2/22/21 who assured me that it would take 24-48 hours and the account would show a zero balance. Today, (3/15/2021) in the mail was yet another bill from Cox collections. This bill was for the same amount $122. This time I came down to the store and requested to be helped by a manager. Of course the manager was busy...aren't they always? Another young lady assisted me and explained that the receipt I was given did not show the equipment had been returned. She updated it after hearing my story. I asked if I could have proof that the account was now a zero balance. She stated no as it takes 24-48 hours for the system to update. I asked again for a manager. Finally Anthony came over and I explained my story again. He basically side stepped that he wasn't there but whoever made the mistake would be coached. Barely said he was sorry for my trouble and walked away. As I was leaving, I thanked the young lady for helping me which I now regret as she had zero manners. So much for customer service, no one here gives a crap! read more

Came here in person to ask if the Countour TV Starter package had the Spectrum SportsNet LA (SNLA) channel to watch the Dodgers games. The answer was, no. I was told that Major League Baseball (MLB) games are only available from streaming services. The store employees were friendly and helpful. Upon approaching with a question, the first employee asked for my account information. I declined because it wasn't needed to answer my question. read more

Bought a home that had a previous delinquent account on it. A phone rep suggested I go to a branch and show them proof of new ownership to establish an account. Great suggestion. Easily handled in store. Thanks read more

Ken is pretty awesome and clearly knows what he's talking about, I'd go to him if you have any frustrations or any questions you need answered. read more

I don't recommend Cox at all in the Las Vegas area. If an alternative for internet is available someday I'll take it. Any national employee has a script to work by that is to Cox advantage always. Store employees can be just as deceptive. The newest affordable plan has the convenience of only being available with their modem. ( apparently can't use your own router ) let's see ,why would that be ? I never got consistent performance or speed of connection until I bought my own router. Now to keep the most affordable internet I must use their modem. Please , let them have some competition for internet at least. read more

I'm confused by cox. They say if I don't want a credit check and don't want to potentially pay a deposit (I have excellent credit) then sign up for autopay. I signed up for autopay-- they say I need to give a deposit. What the heck? They must know they have the monopoly in town. Not happy with how they conduct business with new customers. read more

Cox Store - Sounds about right - Television Service Providers Near Me - Las Vegas, Nevada

Walked right in to do a transfer of service and Alonzo helped us out. He did a great job, felt like we were in and out in no time.

Not a fan of cox at all. That being they are the best in town. Secondly , they have an employee named alma who has been a huge help more than once. So yay alma , ehhh cox read more

Cox is doing a lot to help their reputation by upping their customer service. I was flooded out of my condo this week and needed to set up WiFi were we are temporary staying. One quick call to customer service, and a 10min visit to the Cox Store. Now I am at my enjoying WiFi the same day. Wow. What a difference read more

Cox Store - New lounge area! - Television Service Providers Near Me - Las Vegas, Nevada

See all

There was a long wait but it was after a holiday weekend. Waited for about 40 mins but once I was seen I associate got me out quickly. read more

Cox Store - Television Service Providers Near Me - Las Vegas, Nevada

We went to this location to take care of business with our current internet account. Upon entering there is a check in kiosk. Bins are offered if you have equipment you've brought in (making it less cumbersome for the customer). There were several people in the lobby. There is a monitor on the wall that shows the order of customer check in so that you have an idea of how long it will be before your turn (just like in DMV and Quest Labs). We were helped in less than ten minutes. I can't remember his name but he was courteous, professional and was able to help us with our requests in a timely manner. Even though we are not pleased with our internet rate being raised on us without any notification from Cox, he was able to help us get a better deal than we previously had and for a less expensive price! Yay! read more

See all

So I kind of go both ways here with the concept of an actual Cox store. Con, if I am walking into the Cox store to begin with, chances are I am addressing a challenge that could not be resolved over the phone. Thus, it is a negative reason I am walking in to begin with. Pro, I like that I can easily walk into a Cox store and talk to someone face-to-face and get a problem resolved in person. Con, I had to actually carve time out to take the time to drive there to resolve whatever I am trying to resolve. Pro, once through the front door, there is a easy format for checking in and customer service is always friendly. So with that, on the West side of town, this is the spot I go to for my Cox needs. read more

Great customer service. My problem was solved instantly. I'm glad I came into the store.